On the positive side, the cottage we stayed in was decently appointed, well provided with crockery and cutlery and stocked with the annoying basics (salt, sugar, toilet rolls etc) that can add a lot of hassle to self-catering and allows three night stays.
On the negative side, we had specifically booked the cottage Hortensias after much research to find the right place. When we arrived at 5pm, we were told that a "plumbing problem" meant it wasn't available and we had to go into Potagers (we were offered a cancellation, but at that time of day for 6 people and 3 nights we didn't have any realistic options). This "plumbing problem" didn't prevent a different family being in Hortensias throughout our stay.
Potagers felt clearly second best - no proper upstairs windows (all either very high skylights which could only be reached by climbing on the bench below or floor level windows). It was configured in a way which didn't really work for our party, elderly parents who would have been on the ground floor in Hortensias ended up climbing a tricky staircase with a difficult top semi step in Potagers, another member of the party camped out in the living room and a further one was too old for what at best was a child's bed but was more of a lounge area outside an en suite. This cottage was situated right on the road where traffic started at around 5 a.m. and was pretty constant from then on (whereas Hortensias is set away from the road.
When we went to pay the next morning and reiterated our discontent Richard made it clear that they could have just cancelled us instead (odd, as the cottage we had actually booked was happily occupied by someone else) and that the terms and conditions allow them to switch guests between cottages if they wish (and still take the full amount - no gesture towards customer satisfaction here (in the interests of fairness, they did offer for two people to stay in the B&B but that isn't really the point when you have arranged to meet as a family to stay together for a few nights)).
So, if you want to stay in the self-catering make sure you read the terms and conditions as they will be quoted back at you and be aware that as per the Ts and Cs, your choice of cottage can and might be treated as of no more than passing interest.
- Official Description (provided by the hotel):
- Located not far from Chartres and half an hour from Versailles, the Château de Jonvilliers is home to two spacious and quiet, self-catering cottages. Nestled in 35 acres of woods and gardens, the cottages sleep six and seven respectively. ... more less
- Also Known As:
- Chateau De Jonvilliers Bed & Breakfast France/Ecrosnes