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Holiday Inn Express & Suites Bradenton East-Lakewood Ranch
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Reviews (347)
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Reviewed 9 April 2014

Visiting family in Bradenton - a great place to stay - very quiet area.
Just off I-75 - easy access to getting to different locations - Bradenton / Sarasota / Ellenton.
Very - very clean ! !
Katie at the front desk was exceptional in assisting.
A site definitely worth considering if traveling to the area or just as a stop along the way.

Room Tip: Note that this hotel is off I-75 - however tucked away in a secluded out of the way property. If this has a negative drawback is that it currently does not have any restaurants or stores within a 1/2 block walking walking distance.
  • Stayed: April 2014, travelled as a couple
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1  Thank JPD1988
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anthony L, Front Office Manager at Holiday Inn Express & Suites Bradenton East-Lakewood Ranch, responded to this reviewResponded 15 April 2014

Thank you for your positive review of our hotel. We appreciate every comment regardless if it positive or negative. We learn and improve from both. I will let Katie know that you appreciated her fine guest service.

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Reviewed 6 April 2014 via mobile

We stayed here for two nights when the friends we were visiting came down with the flu. We were able to make same day reservations for a decent price. The room was spacious and our bed was comfortable. Everything was clean. The pool area was nice and had towels available. The breakfast buffet had a lot of choices.

Stayed: April 2014, travelled as a couple
1  Thank Msutton810
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anthony L, Manager at Holiday Inn Express & Suites Bradenton East-Lakewood Ranch, responded to this reviewResponded 16 May 2014

We were thrilled that you chose to stay wih us. I am very proud of the fact that we were able to provide you with excellent service during your stay here. We hope to have you visit us again soon

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 February 2014

Stayed for a total of 8 nights. Thoroughly good hotel...clean, tidy, well maintained and good location. Rooms very comfortable and generously sized.

Reception staff, particularly the very helpful and very pretty Katie, are an asset for the hotel.

Would certainly be happy to stay there again.

Chris Morgan

  • Stayed: February 2014, travelled as a couple
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Thank Chris M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 February 2014

I can't post any detailed comments - too short a stay - slept and ate breakfast.
3 travelling. Beds comfortable, pillows too soft (always a problem), some hall and door slamming noise, room clean, check in easy (pts), breakfast - standard for HI and enough tables for those that were eating at the time.

Stay again? Yes, for an overnight stop.
Note for those overly security conscious - drive in from rt 70 along Lena Rd is 300 metres/yards in the dark at night.

  • Stayed: February 2014, travelled with family
    • Value
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Thank roadsnottaken
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express & Suites Bradenton East-Lakewood Ranch, responded to this reviewResponded 5 March 2014

Dear roadsnottaken,

Thank you for your feedback. Guest comfort and satisfaction are of the utmost concern to us and our hotel is committed to making every possible effort to provide comfortable, clean and friendly accommodations.

Once again, we would like to thank you for sharing your thoughts as this is our best resource for improving the quality and services we offer. We look forward to serve you again on your next visit.

Sincerely,

Joel B
Case Manager
IHGCare

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 February 2014

We stayed at this hotel after reading all the wonderful reviews . We were in the area to visit family over the holidays and look forward ot that time every year.

While the building itself and rooms themselves were mostly okay there were repairs needed and many other issues . Staff was not concerned about those issues and no compensation was offered.

I wrote a review for this hotel once already and posted pictures but it seems trip advisor removed it. I suspect this hotel somehow has ways of removing bad reviews as I have dug deeper and uncovered a great deal many more concerns that were hidden or removed on various sites.

I might add that while Lakewood ranch is in a good area , Bradenton is not a good area and this hotel borders those areas to a point. We saw police helicopters overhead while we were there and hear sirens every night.

1. Parking lot is very small, poorly lit with no real security for vehicles.

2. Housekeeping doesnt speak English and makes it impossible to communicate with them

3. Housekeeping did a very poor job on our room while we were there often leaving no towels or other items like toilet paper in the room

4. Breakfast was out of items every single day we were there and items that were there were stale or did not feel safe to eat. Items were not restocked and if you asked staff about it the kitchen staff barely spoke any English but would say sorry sorry no supplies.

5. There was no housekeeping on Dec 25 or 26th and we were not told this at check in , furthermore there were no towels on those days either. We were told the hotel had NO lines or towels.

6. There was one working ice machine that ran out of ice often

7. One washer and dryer for guests which was always busy or in use and a sign posting no use after 9pm. Since it was always busy that made it tough to get laundry done. Also it was right off the elevators where it would disturb guests rather than in a designated laundry room like most hotels.

8. The Hot tub was broken and freezing cold for 3 days during our stay , Staff said it would be fixed but it was not fixed for 3 days. Again the attitude was sorry but not overly concerned.

9. The hotel is next to a construction site so the view out the back leave a lot to be desired. The view out the front is not much better.

10. This was formerly a Wingate and is in the process of changing over to a Holiday Inn Express. From what we saw they have a long way to go.

11. There were stains all over the carpet on 3rd floor and by every elevator every morning there would be pizza boxes or garbage bags guest left there and staff did not pick up

12. there were NEVER any pool towels in the bin by the pool

13. The only other entrance other than the front entrance is going through the actual pool area . Those gates are not locked and neither is the hotel access door so anyone could walk into the hotel or come in use the pool etc.. even if they were not guests. I do not call that ample hotel security.

14. The pool area is poorly lit at night adding to the security concerns.

15. When asking different staff the same questions we got different answers , which leads us to believe they are not well trained. Friendly but not all on the same page.

16. Hallway smelled like cigarette smoke and nothing was done about it .

Overall staff was friendly but that does not make up for the other issues or problems. We were expecting a much better experience than we had based on the reviews we had seen. I wish we had dug a bit deeper to find those bad reviews and stayed someplace else.

Maybe they will get it together in a few months but the overall lack of concerns by staff about the issues leads me to believe that may not be the case.
We tried to address the concerns with management but with no results.

Room Tip: Its a coin toss.. I would just avoid this hotel and go elsewhere
  • Stayed: December 2013, travelled with friends
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2  Thank WisfamilyTravels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express & Suites Bradenton East-Lakewood Ranch, responded to this reviewResponded 28 February 2014

Dear MinnesotaBound2020,

Thank you for your review regarding your recent stay at Holiday Inn Express & Suites Bradenton East-Lakewood Ranch, FL. It is regrettable you were not satisfied with the service you received. I would like to address this with you further. I have sent you a private message to obtain more information about your stay. I look forward to hearing from you and being of further assistance.

Sincerely,

Orlando A.
Case Manager
IHGCare

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