I am surprised how a nice hotel like Arundina can employ such an unpleasant receptionist!! This lady has absolutely no sense of customer service and she gave us the impression that she loathed us being at the hotel. There were no pleasantries from her, not even a simple Good Morning when we walked in. During the check in process, she basically shoved a book at me and told me to fill in my details. Then she told us the house rules, (like no shoes in the house) but the tone she used was like we were prisoners in a camp who had to follow rules. Mind you, for a guest house, this place is not cheap. She then took us to our room, gave us some instructions and then walked away without even asking if we had any questions. I did not even realise she had walked away! The next day she was equally unpleasant. At breakfast, when we ask her about the water dispenser, once again in her rude tone she told us to read the instructions! There were a few more incidents, but I will leave it for now.
There was another lady on the second day (I think her name was Rose) who was so much more pleasant. It was a pity Rose was not on duty when we arrived. Our impression of the hotel would have been so different
The hotel (or guest house as it is called) is nice and clean. We took the deluxe room which is a good size and had a lovely private garden. Furnishings were nice and bed comfortable. Wifi was available. Bathroom was a decent size too, but the shower door was not sealing and the whole bathroom floor got wet when we showered. Towels were ok. Water heater does not really work, you won’t get hot water but just lukeward.
Location is good, so close to town yet not noisy or crowded. Parking is available.
As it is a guest house, there are no lifts, TV, air-conditioning etc. The bathroom only has one soap dispenser at the shower which is apparently 3-in-1, ie handsoap, shower gel and shampoo. There is a fan in the room but without a remote – you had to get it from the front desk. Likewise for a hair dryer – only available at the front desk. However, it’s a very simple dryer which overheated before my hair was dried!
Breakfast is a very simple affair. Toast, cereals, fruits and instant coffee, tea and some cordial drink.
I think it’s a pity the hotel has not invested in little things like a hair dryer in every room, better toiletries (no glasses in the bathroom to put your toothbrush), fan remotes, some drinking water, better breakfast etc. I think this hotel has a lot of potential to improve if it gave a bit more attention to things that would improve the quality of our stay.
Overall, the hotel is comfortable but our trip was completely spoilt by this very rude receptionist! She is a liability to this otherwise nice premise.
