Yes, the place is beautiful but could be better with a bit of humbleness. I booked the Raffles Suite from Agoda but upon check-in, I was given a deluxe room even though the print out from Agoda clearly shows the room type. They insist that if I want a suit I have to pay the extras and blame it on Agoda for providing wrong info. Upon further checking they realized it was mistake made by their staff. There was a lady at the reception whom seems to be very angry with the male receptionist and keep on scolding him in Tamil infront of the guests and the poor guy seems to be very embarrassed. I was later handled the key, no APOLOGY given from anyone. The room was however not ready. When the maids came to clean the room, they saw my daughter and asked how many are staying in the room, when I told them my young daughter is staying with us. One of them further said "Where got young, 5 years old only young la" Since when the maids are allowed to talk to the guest in that manner? There were still used tissues behind the arm chair after the room was done. The room was however nice but everyone needs to be a bit more friendly and please don't show your angry face infront of your guests. And yes, it is pricey.
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- Also Known As:
- Bala`s Holiday Chalet Hotel Cameron Highlands
- Planters Country Hotel & Restaurant Cameron Highlands/Tanah Rata, Malaysia