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“Lovely place, nice efficient staff & great food”
Review of The Crown & Castle

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The Crown & Castle
Ranked #1 of 1 Hotels in Orford
Certificate of Excellence
Torquay, United Kingdom
Level 6 Contributor
218 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
“Lovely place, nice efficient staff & great food”
Reviewed 24 October 2013

Well worth a visit. Pleasant rooms - good size with every facility. Food in restaurant lovely as are the staff. Great location. Prices okay too. Booking process extremely efficient with pleasant and helpful responses. We will stay again.

Stayed October 2013, travelled as a couple
Helpful?
Thank david s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Props3, Owner at The Crown & Castle, responded to this review, 1 November 2013
Thank you very much for you succinct but complimentary review! We do hope we will see you again in the future.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (240)
Date | Rating
  • English first
  • German first
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English first
Watford, United Kingdom
Level 4 Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 21 October 2013 via mobile

I've been sitting here trying to find something to say about our stay last week.....but how can I possibly add anything better than has already been so eloquently said! My first visit was possibly near to 20 years ago....way before Ruth and her husband took over and turned what was already a delightful gem, into a first class hotel. We always choose to stay in the delightful Garden Rooms, and the genuine warmth of the staff, together with wonderful food, attention to detail.....oh, I could go on and on!

Every time that I drive that final approach to Orford I just know that I'm going to have a fantastic time....always have.....and always will! Tim, the wine tasting was such fun, and delicious. Now, what excuse can I find to book again?

Thank you each and everyone one of you......a perfect stay, as always.

Stayed October 2013, travelled as a couple
Helpful?
Thank Maureen W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Props3, Owner at The Crown & Castle, responded to this review, 5 November 2013
So sorry for the delayed reply - for some reason I overlooked your lovely review.Thank you so much for the warmth of your compliments. We really appreciate your taking the time to post this report and hope we will see you back at the C&C soon. Thank you again.
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London
Level 2 Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 16 October 2013

Been meaning to write this review since our last visit at the end of August: I've reviewed the Crown & Castle before but it's been a while, so this is mostly to stress how excellent everything continues to be :-)

Our best-laid plans for an early departure from London and similarly early arrival in Orford were scuppered by the car being rear-ended about a mile from home, but even with the stress of that and the consequent rush hour traffic, as always as soon as we arrived the Crown & Castle asserted its magical relaxing effect on us.

The usual warm welcome back from manager Tim set us up for a weekend being looked after by the always-brilliant staff, and on this occasion I'm going to single out Restaurant Manager David for a mention.

A recent update email had mentioned the new Italian-biased menu, which we were keen to check out (though slightly nervous - would this be a positive change? Obviously we shouldn't have worried, everything was amazing). One item in particular on Friday's dinner menu appealed to my husband, but as we were placing orders with David the question of whether my other half likes chicory came up. He wasn't at all sure, but in the end decided to order the dish as described, chicory and all. When his main course arrived, it was with chicory, but it was delivered on a separate dish for him to try and then add to the rest as he chose. It was all done with no fuss, no quibble, and as always with everyone who works there, an instinctive eye for the best solution for the customer.

Everything else, including the best nights' sleep we ever get, as always, was as spot on as we've come to expect.

We booked our next visit while we were there, as we often do, and are already much anticipating our three nights of midwinter seclusion.

It's safe to say that we'll be going back to the Crown & Castle regularly for as long as we're able, and as long as the current management is in place.

Room Tip: We always choose a Garden Room - set away from the main building, quiet and with access to the garde...
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  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JonP91
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Props3, Owner at The Crown & Castle, responded to this review, 18 October 2013
Gosh, how did you find the time! Thank you so much for such a wonderful review - it really is most kind of you. Thank you, in particular, for mentioning how helpful our restaurant manager, David, is, as well as the quality of the beds and the desirability of the garden rooms. Above all, that Orford is a truly relaxing place to be. Thank you again.
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Preston UK
Level 5 Contributor
79 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 14 October 2013

Stayed for 2 nights recently. I must say how impressed we were with the quality of service, attention to detail, the food was excellent and it was a delight to find a hotel where the staff were all genuinly interested in you(not in a forced way). Our room overlooked the estuary and was perfect. Well done Crown& Castle !!

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Preston1955
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Props3, Owner at The Crown & Castle, responded to this review, 15 October 2013
Thank you for your fabulous review, and for taking the time to write and post it. We are so pleased you enjoyed your stay with us and hope you will come back sometime in the future. Thank you again.
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Cambridge, United Kingdom
Level 3 Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 12 October 2013

What's the best thing about the Crown & Castle? It could be the fantastic location in the gorgeous town of Orford (fast becoming a foodies paradise) or it might be the luxurious Garden Rooms (always our choice) with their thoughtful touches, exceptionally comfortable beds, spotless presentation and fun decor, or it might be the sensational Trinity Restaurant with its ever changing menu offering the best of local produce, perfectly cooked and beautifully presented (along with a well priced and fascinating wine list). It might be the open fires, the chic bar or the lovely views. Indeed it's all of these but what makes the Crown & Castle so special is the staff. We have never stayed anywhere else that matches the dedication shown to making sure guests have the best possible time. We have stayed there six times and plan to go back many, many times.

Room Tip: The Garden Rooms are delightful and so quiet. A good nights sleep in assured.
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  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TimHooper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Props3, Owner at The Crown & Castle, responded to this review, 14 October 2013
We are very grateful for your immensely kind (and perspicacious!!) review. Thank yo so much for the detail and the sentiment, all of which is hugely appreciated. It's testament to the happy, helpful disposition of our staff that you have stayed six times, and we love the fact you have picked this facet out for particular mention. A bottle of champagne awaits your next visit, not as a bribe but very much as a thank you.
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Lavenham, United Kingdom
Level 6 Contributor
115 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
Reviewed 8 October 2013

Not at all what I expected, Ruth should inspect her self. Too many flaws to talk about. Do not accept a log cabin in the car park! Frightful ". The rooms could be upbraided and cleaned properly. The staff looked brow-beaten.

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank Thomas S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Props3, Owner at The Crown & Castle, responded to this review, 14 October 2013
We have emailed the reviewer Thomas S a number of times with no response. We have also asked TA to remove this report as we can find no evidence that Thomas S either ate or stayed with us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cambridge, United Kingdom
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 7 October 2013

Our latest stay at this gem of a hotel found it as ever, in perfect order. Warm welcome - genuine. Staff - the same familiar faces as last time - and the time before - and the time before that (says a lot!). Food - mmm. Room - The Suite - as beautiful as ever with a balcony that allowed us to sit and gaze out over a completely still distant sea bathed in warm sunshine, despite it being the first weekend of October. It's not cheap but it's fantastic value for money given the level of service and quality accommodation that you really can't put a price on when too often in other establishments, 'relaxing breaks' fall so disappointingly short of expectations. Here, they have got it so 'right' and it's obvious from the moment you arrive that they really like people and work just so hard to ensure their guests have the best of times.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Rosie P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Props3, Owner at The Crown & Castle, responded to this review, 14 October 2013
Thank you very much indeed for such a beautiful review. We are particularly grateful that you recognise most of our staff have been with us a long time and like looking after our guests. It's the most important part of hospitality, and it's marvellous to have it recognised. We hope to welcome you back soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Crown & Castle

Property: The Crown & Castle
Address: Market Hill, Orford IP12 2LJ, England
Phone Number:
Region: United Kingdom > England > East Anglia > Suffolk > Orford
Amenities:
Bar / Lounge Free Breakfast Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites
Hotel Style:
Ranked #1 of 1 Hotels in Orford
Price Range (Based on Average Rates): £££
Hotel Class:3 star — The Crown & Castle 3*
Number of rooms: 21
Reservation Options:
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Also Known As:
The Crown & Castle Hotel Orford
The Crown And Castle
Crown Castle Woodbridge
The Crown & Castle Orford, Suffolk

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