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“Great Location but the facilities at the hotel need improvement” 3 of 5 bubbles
Review of Aonang Cliff Beach Resort

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Aonang Cliff Beach Resort
Ranked #7 of 106 Hotels in Ao Nang
Certificate of Excellence
Mumbai (Bombay), India
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Great Location but the facilities at the hotel need improvement”
3 of 5 bubbles Reviewed 9 December 2013

The location is perfect - could not get better than this!!! - You have a MacDonalds, Starbucks, Seven 11 just below the hotel and street full of eating joints/pubs, massage parlours just around the corner. The beach is barely a 5 mins walk. The pool is comparatively small for such a resort, so if u're not going to spend alot of time in the pool, it's okay. Most sites like Agoda, Trip Advisor have mentioned "Free Wifi" in the benefits section but beware it is free wifi only in the reception area and extra charge otherwise (about 150 bhat a day). The breakfast spread needs some improvement - it is average. The bathroom did not have certain toiletries like toothpaste for e.g. this is an essential that most travelers do not carry if they are checking into a resort. The beds were creaky.

  • Stayed December 2013, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
Thank magzdsz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
aonangcliffbeach, Guest Relations Manager at Aonang Cliff Beach Resort, responded to this review, 11 December 2013
Dear magzdsz

Thank you for sharing your experience on Tripadvisor!! We are delighted to hear that you enjoyed our location. Just 5 mins walk to the Aonang beach. There are many shops and restaurants near by the hotel. In regards to the free wifi, we have free wifi at the reception area and also the pool area. We have noted your feedback about the breakfast and toiletries with the management in order to improve our service.

We look forward to welcoming you back soon. Until we meet again !!

Warm Regards,
Aonang Cliff Beach Resort Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
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English first
Level Contributor
19 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 bubbles Reviewed 9 December 2013

The hotel is well located in a few minutes from the beach and convenient stores! The gym practpool is great and the staff very friendly but the cleanliness was bad ... When we checked in there was hair in out room and our pillow was stained! Even after they've made the room still remained some hair on the floor! That's was the worst thing about Aonang Cliff beach ... But the price was reasonable and overall an "ok" place to stay.

  • Stayed November 2013
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Gustavo S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
aonangcliffbeach, Guest Relations Manager at Aonang Cliff Beach Resort, responded to this review, 11 December 2013
Dear Gustavo S

Thank you for writing your review on Tripadvisor. We are pleased to read that you enjoyed our location and the service given by our staff is appreciated. We have noted the point you raised regarding the cleanliness in the room with the head of housekeeping and the management. We will follow up and will make sure to improving this point right away.

Thank you for the review again and we look forward to welcome you back soon.

Warm Regards,
Aonang Cliff Beach Resort Team
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New Delhi, Delhi, India
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed 9 December 2013

We booked the hotel for our honeymoon trip. We were told (by we i mean my travel agent) that hotel would be providing some complimentary decoration and cake service for our honeymoon trip. However, on reaching the hotel, when we were taken to the room i was surprised to see that it had 2 single beds (and no decoration watsoever :()... i informed the staff that we will need one double bed and not 2 single beds. Response was prompt and beds were re-arranged. But i guess, hotel should have taken care of this from the start and we shouldn't have to wait standing there and watching the room getting re-settled. This part was annoying and also the part where we didn't got any cake.. I also visited singapore and bangkok during this trip and everywhere i was upgraded to a room (honeymooner's complimentary upgrade) but i was extended no such service here...

Another let down part was-- i was experincing issues with my TRUEMOVE sim card (only incoming calls,not able to make outgoing calls). I asked the receptionist to help me connect with the customer care so that i could resolve the issues. I was told that this is because of bangkok's protest and i can try later and it might work. Not satisfied with the response, i informed my ordeal to a SEVEN-ELEVEN store just down the line from hotel.Lady there spent a good 10 minutes trying to reach customer care (they never answered and only music was playing) while simultaneously attending her customers. Feeling bad, i asked her to disconnect the call and attend her customers. but this should something that should have been done by receptionist where i was staying rather than a shopkeeper where i wasnt going to buy anything..

Talking about the hotel--
location is good.. just 5 minutes walk to the beach and with host of restaurants, massage parlours and shops on the way. MCdonald was right below the hotel so we were never short of eating options

Rooms are big and clean. the only downside ( if i can call that a downside) is that it had stone flooring which doesnt give a very luxurious look. My personal preference is either a wooden floor or carpet floor.

Beds were large and comfy. Room had a TV and DVD player with some decent DVD collection available at reception. No IRON in the room and staff told that if we need it, it can be provided, but then it will be taken back. No free internet in room (only in lobby) was another thing i didnt like. I had free high speed internet in my rooms in singapore and bangkok, so i was expecting the same here

Pool was great overlooking the cliffs in front. Enjoyed it most. Breakfast was decent too.

Overall a nice play to stay but had some average experience

  • Stayed December 2013, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
1 Thank Saurabh S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
aonangcliffbeach, Guest Relations Manager at Aonang Cliff Beach Resort, responded to this review, 11 December 2013
Dear Saurabh S

We would like to start off by sincerely apologize for your recent stay with us. While it's great that you appreciated our location, room and some facilities in the room and also the pool. We are sorry to hear that we were unable to meet your expectations upon your arrival. According to the room set up for your honeymoon, normally we always providing complimentary decoration in the room set up of rose petals and two lovely swans on the bed and cake service, if we got the information from the travel agent or the guest. Please accept our apologize for any inconvenience. We will certainly pass your comment to the management and make sure that this problem do not occur again.

Thank you for taking your time to share your comment. It is important to hear your feedback as it give us the chance to improve our service. We look forward to see your return in the near future. Hopefully again at Aonang Cliff Beach resort !!

Warm Regards,
Aonang Cliff Beach resort Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New Delhi, India
1 review
5 of 5 bubbles Reviewed 8 December 2013

It was a great experience here. The rooms were very good, the service was excellent. Besides, the staff was very cooperative and helping. We came here to celebrate our 25th anniversary and the room was decorated in a very great manner. Surely I will love to visit here again.

  • Stayed December 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
Thank Parveen S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
aonangcliffbeach, Guest Relations Manager at Aonang Cliff Beach Resort, responded to this review, 11 December 2013
Dear Parveen S

Happy 25th anniversary again !!! and thank you very much to choosing Aonang Cliff Beach Resort to celebrate your anniversary. We are glad to hear that you had a wonderful time with impressive in the room set up is well received. Thank for your kind word regarding the service provided by our staff team is appreciate. We will be sure to share with the team.

Thank you again for your review on Tripadvisor and do not hesitate to contact us when planning your next trip to Aonang.

Warm regards,

Aonang Cliff Beach Resort Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, Singapore
Level Contributor
140 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 bubbles Reviewed 7 December 2013

I enjoyed my stays there with nicely maintained facilities, warm services from the front office staff and the special coaching on aqua kick boxing is fun. Thanks!

There is a PU body and scrub massage place which I strongly recommend. The staff are experienced and reasonably priced. We did our survey on prices. *smile*

  • Stayed September 2013, travelled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank EveT205
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
aonangcliffbeach, Guest Relations Manager at Aonang Cliff Beach Resort, responded to this review, 11 December 2013
Dear Eve T205

Thank you for sharing your review on Tripadvisor. We are very happy to read that you had a great time with us, particularly our in-house activity "aqua kick boxing" that made your stay enjoyable. We look forward to welcoming you back again at Aonang Cliff Beach Resort !!!

Warm Regards,
Aonang Cliff Beach Resort Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, Singapore
1 review
5 of 5 bubbles Reviewed 6 December 2013

I really enjoyed my stay in Aonang cliff beach resort, the service was excellent the views of the rooms are really good. I would really love to come back again, And I would really recommend otherttravellers to stay in this wonderful Aonang cliff resort

  • Stayed November 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
Thank PUVENDREN R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
aonangcliffbeach, Guest Relations Manager at Aonang Cliff Beach Resort, responded to this review, 8 December 2013
Dear PUVENDREN R

Thank you for sharing your review after your recent stay. It sounds like you had a truly great vacation and had a memorable stay with us. We hope it won’t be too long to welcome you back soon and hopefully again at Aonang Cliff Beach Resort !!

Warm Regards,
Aonang Cliff Beach Resort Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 6 December 2013 via mobile

Stayed in deluxe room and loved it! The room was big and beautiful , big shower, everything looks new and clean. DVD player in room and reception offers movies for free. Great location next to all the restaurants and shops and 7 min walk from aonang beach. Lovely pool, helpful staff.

Stayed November 2013, travelled as a couple
Helpful?
Thank Dali1705
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
aonangcliffbeach, Guest Relations Manager at Aonang Cliff Beach Resort, responded to this review, 8 December 2013
Dear Dali 1705

Thank you for staying with us and for sharing your positive review on TripAdvisor!! We are delighted to read that you appreciated the services of the hotel,our facilities and the attention from our staff.

We look forward to welcoming you back in the near future. Until next time!!

Warm Regards,
Aonang Cliff Beach Resort Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Aonang Cliff Beach Resort

Property: Aonang Cliff Beach Resort
Address: 328, Moo 2, Ao Nang, Krabi Town 81000, Thailand
Region: Thailand > Krabi Province > Krabi Town > Ao Nang
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Spa Swimming Pool Airport Transportation
Hotel Style:
#4 Spa Hotel in Ao Nang
#6 Luxury Hotel in Ao Nang
#7 Romantic Hotel in Ao Nang
#7 Family Hotel in Ao Nang
Price Range (Based on Average Rates): £
Hotel Class:4 star — Aonang Cliff Beach Resort 4*
Number of rooms: 97
Official Description (provided by the hotel):
Aonang Cliff Beach Resort is Krabi's 4 star boutique resort with spectacular views of the cliff and Andaman Sea. Located in the center of Aonang, with easy access to the beach, shopping, Dining and night life. 97 Newly refurbished, spacious guest rooms offer comfortable accommodation in Superior , Deluxe and Ocean View categories. The Ocean wing features sunset balcony for romantics and honeymooners. The resort offers a unique Thai restaurant and a boulevard cafe in Aonang's most versatile and lively shopping plaza. Around the resort pool you will find a Bar & Bistro, wellness center complete with Thai Spa, Gym, Muay Thai, Yoga and Tai Chi classes. Social and business events are celebrated in style for up to 180 guests in the new event center and on the Cliff Panorama Terrace. Coupled with grace of our Thai service memories are made of this. ... more   less 
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Also Known As:
Aonang Cliff Beach Hotel Ao Nang
Aonang Cliff Beach Resort Krabi/Ao Nang

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