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“Fantastic”

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Aonang Cliff Beach Resort
Ranked #7 of 108 Hotels in Ao Nang
Certificate of Excellence
Melbourne, Australia
Level Contributor
20 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Fantastic”
Reviewed 29 January 2014

Everything was great. Pool, location, rooms, service, breakfast.
No complaints at all and would definitely recommend this hotel. There are a few stairs, but as soon as you walk down them, you are on the main strip. Getting around is very easy.
However I wouldn't suggest this location for younger travellers in general as there wasn't a whole lot to do.

  • Stayed January 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Salbo44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
aonangcliffbeach, Guest Relations Manager at Aonang Cliff Beach Resort, responded to this review, 31 January 2014
Dear Salbo44

Greeting from Aonang Cliff Beach Resort!!

Thank you for sharing your experience on Tripadvisor. It is with great pleasure to here that you thoroughly enjoyed your stay with us and the service given. We all hope to welcome you back soon at Aonang and hopefully again at our hotel.

Warm Regards,
Aonang Cliff Beach Resort Team
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  • Sleep Quality
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Traveller tips help you choose the right room.   Room tips (472)
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1 review
Reviewed 29 January 2014

The Cliff stands between a 4 or a 5 star hotel. Everything was fine : pool, room, buffet breakfast...for 78€. Select a room not over the main street if you want to avoid the night noises . Book in advance as the hotel is often full during the high season.

  • Stayed January 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank StephaneDelaporte
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
aonangcliffbeach, Guest Relations Manager at Aonang Cliff Beach Resort, responded to this review, 31 January 2014
Dear stephaneDelaporte

Greeting from Aonang Cliff Beach Resort

Thank you for taking the time to share your review on Tripadvisor. We are glad to read that you enjoyed your overall experience with us. We look forward to welcome you back in the near future. Until next time!!

Warm regards,
Aonang Cliff Beach resort Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cheltenham, United Kingdom
Level Contributor
250 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 155 helpful votes
Reviewed 27 January 2014

We stayed here from the 2nd - 4th Jan 2014. I had booked the 3 double ocean view rooms that we wanted about 4-5 months earlier. We had done our homework for what was a two and a half week trip to Thailand and noted that the Aonang overlooks the very busy main street and therefore the choice of hotel and room was very important. Upon arrival at around midday, we were told that the rooms that we booked were no longer available and that we would have to have 3 rooms on the 'front' of the hotel. 2 of which overlooked the road the other was on the other side of the corridor. We made it clear that this is not what was booked but there was no alternative.So its fair to say that we started our stay on a badly. What compounded the issue was that none of the 3 rooms offered were actually finished properly. the floors were dirty and not tiled! Additionally, room 2001 was really filthy, the shower was not cleaned at all and was in fact not working. We asked for it to be mended but the maintenance man only arrived on the morning of our departure.

By way of compensation, we were offered the difference in cost between the rooms and a free return mini bus trip to the night market in Krabi. I was reminded more than once that I had to sign a document that accepted this offer by the hotel management. I did sign because again, there was little alternative. We did receive the refund.

Its difficult for us to look beyond the very unprofessional way that we have been treated but in an attempt to be objective I can agree with others that have reviewed this hotel and say that the pool area is nice as is the pool itself but it is small for the size of hotel so don't expect to sit together as a family. you might even struggle as a couple.

We only ate breakfast in the hotel and that was OK, but nothing more or less than other similar hotels. For those that haven't been and we hadn't, Aonang is a busy, bustling, tourist town. the beach was OK, but you can take a long-tail boats to other far better beaches but its all very crowded. This though may suit some people of course. We stayed Koh Jum and Koh Samui and loved both and given the opportunity would go back there.

The Aonang Cliff Beach Resort was the worst part of our trip, the management were friendly but requests such as mend the shower please were ignored.

In our opinion this is not a 5 star or even a 4 star hotel. It certainly doesn't meet that high standard of the majority of Swiss 3 star hotels.

One last thought, I booked this direct with the Aonang Cliff Beach Resort. I think that if booking with one of the big tour operators, who have desks in the reception of this hotel, I think that you won't have a problem with getting the rooms that you book. But as an independent traveler booking direct for your family, there is clearly a chance that the same may happen to you as it has to us.

Though we enjoyed eating out in Aonang itself and visiting Railey Beach, I don't think we'll be going back. there are far more interesting and wonderful places to visit in Thailand.

Room Tip: Note that reviews are suggesting that you request the Ocean View Rooms. Don't stay here unless y...
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  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MARK_CHRISTA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
aonangcliffbeach, Guest Relations Manager at Aonang Cliff Beach Resort, responded to this review, 31 January 2014
Dear MARK_CHRISTA

Firstly, We would like to apologise regarding your recent stay with us. We sincerely regret having caused you such an inconvenience. During the New year period we were facing fully booking situation, in case of changing booking in last minute we do our best to assign the room for our guests who booking with us directly because we realize that your expectation is very important to us and we appreciated that you choosing to stay at our hotel.

Unfortunately, we could not meet your expectations we are really sorry for this issue. Your feedback is very serious to us and we already passed your comment to the management team. By now we are currently looking into the details of the cleanliness and facilities in each room and all area within the hotel. We are being performed a general maintenance and also we have strengthened the housekeeping function.

Please, accept our sincere apologise and we do hope that we will have an opportunity to welcome you back to see our improvement when you come to visit us next holiday. In the meantime please keep in touch & do not hesitate to contact us for any information or assistance.

Warm Regards,
Aonang Cliff Beach Resort Team
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Bangkok, Thailand
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 25 January 2014

This is a great hotel for families and is in a prime location. It is competitively priced and the rooms are clean, large, and comfortable. The staff is friendly and helpful. I would definitely stay here again.

Room Tip: If possible, get a room on the higher level of buildings (there are two tiers of buildings), as the...
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  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank 33Philip33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
aonangcliffbeach, Guest Relations Manager at Aonang Cliff Beach Resort, responded to this review, 26 January 2014
Dear 33phiip33

Greeting from Aonang Cliff Beach Resort !!

Thank you for taking the time to review on Tripadvisor. We are glad to hear that our location and the facilities of our hotel made your stay comfortable and enjoyed your holiday. Thank again for choosing to stay with us and we do hope to welcome you back when your next holiday.

Warm Regards,
Aonang Cliff Beach Resort Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Phoenix, Arizona
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 24 January 2014

Yes, the pool lounge is hard to beat. The rooms are clean and comfortable. Our balcony faced the street, so we had entertainment when we wanted it...inside, the recessed room was quiet. The staff are friendly and helpful. I would return here, but stick with the freshly made food items from the menu rather that the all you can eat seafood/meat barbeque.

Room Tip: We had the cheapest room, with a balcony facing the street, but sitting out there provided entertain...
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  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank 5Mitch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
aonangcliffbeach, Guest Relations Manager at Aonang Cliff Beach Resort, responded to this review, 25 January 2014
Dear 5Mitch

Thank you for your review on Tripadvisor.We are glad you had a nice stay with us and enjoyed the pool with the view of the cliff. We also glad to hear that our friendly staff made your stay more comfortable. We do hope to welcome you back soon in the near future. Until next time!!

Warm Regards,
Aonang Cliff Beach Resort Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Darwin, Australia
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 24 January 2014

This was our first trip to Krabi and we will definitely return. The hotel location is excellent, just a 5 minute walk to Aonang beach, shops, cafés etc. the backdrop to the hotel was beautiful as we were surrounded by cliffs. Long boat trips to other beaches run daily and we're inexpensive. Staff wre very friendly and attentive. Thank you for a great introduction to Krabi and an awesome holiday!

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Isabel12342014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
aonangcliffbeach, Guest Relations Manager at Aonang Cliff Beach Resort, responded to this review, 25 January 2014
Dear Isabel12342014

Thank you for taking your time to share your review on Tripadvisor. We are delight to hear that you enjoyed your overall experience during your holiday here with us and love to see your return at Aonang Cliff Beach Resort. Do not hesitate to contact us when your next holiday!!

Warm Regards,
Aonang Cliff Beach Resort Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 22 January 2014 via mobile

My boyfriend and I were pleasently surprised at how lovely this hotel was. Staff were amazing, the pool was relaxing, we had great weather and a nice enough breakfast. Rooms were clean and even though we stayed below the pool area we still had a great view of the sea and islands. Only bad thing was a weird smell here and there.

Stayed January 2014, travelled as a couple
Helpful?
Thank Wernzmal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
aonangcliffbeach, Guest Relations Manager at Aonang Cliff Beach Resort, responded to this review, 24 January 2014
Dear Wernzmal

Greeting from Aonang Cliff Beach Resort

Thank you for your review. We appreciate your feedback and we are glad you had a very nice stay here with us. We hope that you have kept pleasant memories of your holiday. Regarding to your comment about a bad smell, by now we already pass this issue to the management in order to improve our service with the hotel. Thank you for reporting this problem to us.

We look forward to welcome you back when your next holiday.

Warm Regards,
Aonang Cliff Beach Resort Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Aonang Cliff Beach Resort

Property: Aonang Cliff Beach Resort
Address: 328, Moo 2, Ao Nang, Krabi Town 81000, Thailand
Region: Thailand > Krabi Province > Krabi Town > Ao Nang
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Spa Swimming Pool Airport Transportation
Hotel Style:
#4 Spa Hotel in Ao Nang
#6 Luxury Hotel in Ao Nang
#7 Romantic Hotel in Ao Nang
#7 Family Hotel in Ao Nang
Price Range (Based on Average Rates): £
Hotel Class:4 star — Aonang Cliff Beach Resort 4*
Number of rooms: 97
Official Description (provided by the hotel):
Aonang Cliff Beach Resort is Krabi's 4 star boutique resort with spectacular views of the cliff and Andaman Sea. Located in the center of Aonang, with easy access to the beach, shopping, Dining and night life. 97 Newly refurbished, spacious guest rooms offer comfortable accommodation in Superior , Deluxe and Ocean View categories. The Ocean wing features sunset balcony for romantics and honeymooners. The resort offers a unique Thai restaurant and a boulevard cafe in Aonang's most versatile and lively shopping plaza. Around the resort pool you will find a Bar & Bistro, wellness center complete with Thai Spa, Gym, Muay Thai, Yoga and Tai Chi classes. Social and business events are celebrated in style for up to 180 guests in the new event center and on the Cliff Panorama Terrace. Coupled with grace of our Thai service memories are made of this. ... more   less 
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Also Known As:
Aonang Cliff Beach Hotel Ao Nang
Aonang Cliff Beach Resort Krabi/Ao Nang

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