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“Great Staff Retreat @ Aonang Phu Petra Resort” 4 of 5 bubbles
Review of Aonang Phu Petra Resort, Krabi

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Aonang Phu Petra Resort, Krabi
Ranked #3 of 106 Hotels in Ao Nang
Certificate of Excellence
Singapore, Singapore
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Great Staff Retreat @ Aonang Phu Petra Resort”
4 of 5 bubbles Reviewed 31 May 2012

We had our church staff retreat on 28 - 30 May 2012 @ the resort. It is an absolutely beautiful place with fantastic view, huge and clean bedrooms and spacious bathrooms. Kudos to Nat and the team from the resort for your hospitality and great service, and for allowing us to use the resort as if it were our private place! All the logistics, admin requests and buffet dinner were greatly prepared according to our requirement. I only have 1 improvement point for the resort: at least 2 of the rooms had red ants crawling along the shelves, dressing table, and even the beds. Some pest-buster treatment to the rooms will help!

Nevertheless, overall it as been a great experience! It was quite a challenge to organise a fun retreat for a group of 45 including some kids, but you have definitely been a great help for me and the committee in running our programme smoothly and pleasantly at your resort. So thank you once again!

  • Stayed May 2012, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Luwisfenn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vipada, General Manager at Aonang Phu Petra Resort, Krabi, responded to this review, 2 August 2012
Dear our lovely guests:

Thank you for your confidence and credit on us. we are so pleasing you found everything in good shape as we prepared it well in every single details. We also had so much wonderful and enjoyable time in serving all of you.

For red ants you found some crawled along the shelves and somewhere else in room, I will share this information with my team and see what alternatives we can do for our guests. For your information, we normally do fumigation 2 times a month but in reality this usually can not get rid of it for 100% especially when our guests take some snacks or sweet stuff in room. However, please place your trust on us that we are right here to listen and solve it for you to the best as we can.

We hope you will come back here as your personal trip. Look forward to serving you once again in this nearest future.

Best regards,
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1,025 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (169)
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English first
Singapore, Singapore
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 30 May 2012

We planned a staff retreat in this resort. My staff team of 40 of us had a good experience here. The hospitality was very impressive and the staff were always willing to accomodate requests. Location is a bit challenging and we needed to take the transportation service out in order to get to the civilised areas.

  • Stayed May 2012, travelled on business
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Timothy Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vipada, General Manager at Aonang Phu Petra Resort, Krabi, responded to this review, 2 August 2012
Dear our lovely guests:

Thank you for your positive review. We appreciate your compliment and as you mentioned we are willing and always be right besides our guests to serve and accomodate all requests.
It's possible that some are beyond our authority or can not be fulfilled for our guests but please note that in every situation we will listen and try our best in a professional and attentive manner.

Please accept our gratitude toward your review and please come back in your next personal vacations. We are all eager to serve you!

Best regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Calgary, Canada
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 28 May 2012

We chose this hotel on the recommendation of family members who stayed there in December and were not disappointed. We were given a free upgrade to a pool side room upon arrival. This hotel is away from the main street and AoNang beach but free shuttle service is provided on a regular basis and it only cost 100 baht each way to take a taxi, if needed. We enjoyed the quiet, relaxing setting and the lovely pool. Don't miss the great German Restaurant and Beer Garden just up the street...a great find!

  • Stayed May 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank wendy l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vipada, General Manager at Aonang Phu Petra Resort, Krabi, responded to this review, 31 May 2012
Dear our lovely guests:

We are super happy that we had a chance to welcome you. Our enthusiasm to note that you were recommended from our previous guests. It fills our hearts and spirits.

It's also good to hear that you love our place and have a relaxing time during your stays with us especially at a pool.

Please...Please come back again next time. We all hope to see you soon.

Best regards,
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Surbiton, United Kingdom
Level Contributor
28 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 26 May 2012

The property is at a beautiful locale..walking into the property u are taken in by the beautiful view...the person at the desk called Nat was lovely..very helpful, but the sd part is he is the only one who can actually converse in English....the service is courteous but language is a big problem...breakfast is also not quite upto the standard of the hotel...there is definitely scope for improvment...the property is clean, rooms are huge, mosquitoes are a problem but then there are trees all around nd if u keep the door closed it is no issue..the problem Ihad was when they refused to replace our towels after we used them on returning from the beach...i know it is a conserving thing but when u are back from the beach u cannot expect to use the same towels covered in sand....but overall lovely property...

Room Tip: All the rooms are great...views from all are breathtaking
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  • Stayed May 2012, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Alka2568
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vipada, General Manager at Aonang Phu Petra Resort, Krabi, responded to this review, 31 May 2012
Dear our valuable guests:

Thank you for some of your good review regarding our services and property you left for us and thank you for some observations to make us a room of improvement.

1. English Conversation
We normally train every staff consistently. Some can converse very fluently, some can converse fairly well but some still need a time to practise. I apologise for the ones who gave you the information that conversed not so clear with you. I will for sure train them harder.

2. Breakfast
I discuss with our team from time to time regarding the breakfast and will continue to do so to make them all nicest ones. I apologise for this area and promise to make it better and better.

3. Mosquitoes
We normally do insects fumigation twice a month and you are correct that we are around trees and flowers making it is hard to eridicate mosquitoes to 100%. We thank you for your kind understanding in closing the doors and windows. This helps a lot.

4. Towel
For the towel, you can take the green one to the beach. We provide it at our Front Desk and Restaurant that you can ask for. Only that we require you to have your signature executed before you taking it out. We normally do not allow our guest to take the white ones to the beach; it is to used in guest room only. Sorry for the towel not giving to you more than once a day. However, it can be possible that our guests have not be acknowledged the said information at the first place, we are flexible enough in this area. Very sorry in your case that my staff might not be noted that and treat it according to the policy. As read from your review, I thank you for your kind understanding.

Thank you again for every aspects you review for us. Especially for the negative ones that will of course push us to run at one step beyond.

Please come back again next time to see an improvement we will make.

Best regards,
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Singapore
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 22 May 2012

I am a guest staying in this resort from 7 - 9 May 2012 (3 nights) in room 101.

It is indeed a wonderful experience staying in your resort. All your staff are well train, always with a smile on their face.

I really feel welcome, feeling of home staying.. Reception staff are very very friendly. 2 staff i will like to highlight are Miss Siriluck & Miss Natty. They are very kind, helpful and understanding.
Breakfast at your cafeteria was a good experience with nice food. Get very good service from your waiter and waitress. We talk and share our familes..... All very well train.. Well done !

I have 2 kids (3 years old) travelling with me. i told either Miss Siriluck / Miss Natty that can i not request for an additional bed as they can't sleep alone as they will roll and roll at night and eventually fall down from the bed as they have fall down at Srisuksant resort days before. They check for me and agreed not to add an additional bed. I only paid for their breakfast thats all. Very understanding and flexible... 2 thumbs up !!

Only 2 small issue maybe your resort can improve. As i am staying at the last unit 101, it tends to be very very quiet at night. My wife told me that she felt unsafe. I will like to suggest that maybe your resort can make concrete wall around your premises instead of fence. Or maybe CCTV install on every unit of your room overlooking the stairs going up to the door. I saw there are CCTV along the walkway, maybe thats not enough....

Location is not so good as the resort is located a small far far in from the main road.. its around 300m . No light at all along the small road leading to the resort. I am ok as i rent a car and drive. Those with no vehicle will have problem after sun set. But resort provide free shuttle bus in & out but last one coming back is around 9.30pm

Anyway, these are small issue, I am very pleased and happy with getting good service from your resort !! I will definitely return to stay at Aonang Phu Petra in my next visit to Krabi and will well recommand your resort to all my friends going to Krabi !

Room Tip: Room 101 i stay is very nice as it is the last unit at the side of the resort. View in the day is br...
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  • Stayed May 2012, travelled with family
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank dwtan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vipada, General Manager at Aonang Phu Petra Resort, Krabi, responded to this review, 31 May 2012
Dear our lovely guests:

I want to express how happiness I am to read through your review from start to end. Upon our hard working, this is what we expect and love to hear.

I already passed on your praise to Miss Siriluck and Miss Natty. They are so happy to hear the message from you.

For CCTV, we attach them not all villas but those are put in the area that can be accessible to all villa. We also care for our guests privacy. However, we thank you for your observation and will of course take it to our consideration.

We are sorry for lights along the road that you might found it was a bit dark at night. Normally there are some lights; possible that some technical problem occured during your stay made them not working and became dark very late at night. As you said, I also suggest for the scooter or motorcycle; it is only 300 Baht per day and you can go around all days and nights conveniently.

Our appreciation on your admiration on our hospitality and property. We feel it worths for all efforts and dedication we put on our hard working.

Please, Please come back again in your next returns.

Best regards,
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bangalore
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 20 May 2012

Me and my wife stayed in Phu Petra in March end, 2012 for our honeymoon after reading lots and lots of reviews. The decision turned out to be very correct as we had an excellent time at the resort.

We had a Car waitin at Krabi airport for us and the guys was very warm. The place is around 20-30 mins from airport. The resort was very pretty and we got a very nice welcome. The room was allocated to us in lesss than 5 minutes.

The room was a Pool side view and was beautifully decorated for the honeymooning couple. The honeymoon package consisting of fruits was very fresh. They arranged beautiful poolside candle light dinner which was just lovely and delicious. The service was really pleasant. The rooms service very efficient and prompt. The honeymoon cake was not very nice though. The breakfast options were good but wer not wow... Since we were vegetarian, option for us were v limited. They arranged scooter for us at v short notice which was so nice of them..

All in all, a very nice experience..Super place, nice staff..

Room Tip: Negotiate directly, not via trip advisor/ planner. I got a better deal..
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  • Stayed March 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank jitin k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vipada, General Manager at Aonang Phu Petra Resort, Krabi, responded to this review, 31 May 2012
Dear our valuable guests:

I am very happy read your review from start to end. We will not stop working hard and will keep on serching of new creative service delivering to our guests.

Regarding a limited vegetarian option for breakfast, we note of your information prior to your arrival and prepare some vegetarian dishes for you but we will see what we can do next time.

For your observation on honeymoon cake, we will discuss with our supplier for them to adjust the taste. Noted that for the cake, we do not make it on our own.

We thank you for your praises on us in many aspects and please be confirmed that we will continue improve our service to reach our guests' expectation.

Best regards,
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Kuala Lumpur, Malaysia
1 review
4 of 5 bubbles Reviewed 16 May 2012

Friendly and Helpful staffs. They always listen, try to understand and fulfil our requests. the staffs also respect for the room privacy.

the environment surrounding resort is Nice, especially the sight-viewed from swimming pool. Our rooms are comfortable and have quality resting time.

Providing the frequent shutter truck services if wish to go Aonang main street. The walking distance from the resort to main street is ONLY around 20 mins if you cant catch the truck on-time.

  • Stayed May 2012, travelled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank HarvHinman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vipada, Manager at Aonang Phu Petra Resort, Krabi, responded to this review, 31 May 2012
Dear our lovely guests:

What you have praise us, especially on our staff, is highly appreciated and thankful for all of us. We are happy enough to hear you enjoy your stay with us and you love our property. All efforts and devotions we put on our guests are worth and all fatiques are gone.

We walk forward to deliver the best services to you, please be assured.

Please come back again in your next returns.

Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Aonang Phu Petra Resort, Krabi

Property: Aonang Phu Petra Resort, Krabi
Address: 521 Soi 11 Moo 2 Tumbol Aonang | Ampur Muang, Ao Nang, Krabi Town 81000, Thailand
Phone Number:
Region: Thailand > Krabi Province > Krabi Town > Ao Nang
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Top resorts Hotel in Ao Nang
#1 Romantic Hotel in Ao Nang
#2 Luxury Hotel in Ao Nang
#4 Family Hotel in Ao Nang
Price Range (Based on Average Rates): £
Hotel Class:4 star — Aonang Phu Petra Resort, Krabi 4*
Number of rooms: 25
Official Description (provided by the hotel):
Located in Krabi, Aonang Phu Petra Resort is set amidst mountains in stunning natural surroundings. The resort features spacious villas and suites located by the swimming pool or hill. Guests can enjoy swimming in the outdoor pool and free Wi-Fi throughout the resort. Aonang Phu Petra Resort, Krabi, offers beach and airport transfers. Krabi Airport is a 30-minute drive away while Aonang Beach is 10 minutes away by car. Modern rooms feature classic dark wood furnishings and spacious balconies. Each has a cable/satellite TV, DVD player and coffee-making facilities. Bathrobes, slippers and a hairdryer are provided. Massage services are offered at the resort and a library corner allows for quiet reading. Other facilities include a tour desk and children*s playground. Motorbikes can be rented for convenience. Sila Petra Restaurant serves local and international dishes. Enjoy mountain and pool views while sipping cocktails at Phu Anda Lounge. ... more   less 
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Also Known As:
Aonang Phu Petra Resort, Krabi Hotel Ao Nang
Aonang Phu Petra Resort, Krabi Ao Nang

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