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All reviews every hour hourly shuttle hillside villa shuttle service tuk tuk our honeymoon the main street pool side huge bed the hotel offers nice pool cliffs aonang thailand nat backdrop jungle
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Reviewed 8 May 2019

The installations are very good!
Very quiet hotel very romantic! Love the atmosphere and the rooms are huge plus the views are spectacular

· The hotel is meant to be 4 stars but even though it has 4 star intallations there’s no concierge. The people do not speak proper english and sometimes is difficult to communicate.
If you are someone that is scared of insects and animals this is not the place for you as on the first night we saw a spider and on the 3rd night we had to change rooms because of an animal in the room.
We had to change again to another room on the 6th day as eventhough we told them that the “new” room had wifi issues they never followed up with the problem. They weren’t very willing into giving us a compensation eventhough it meant packing for the 3rd time to move to a different room.
The breakfast is very poor. I believe is because is low season but the buffet was very upsetting. Not enough fruit and I felt that I had to beg for breakfast everyday as somedays they will have an “a la carte menu” which in theory you could order as much as you want but several times they told us that we could only order one plate.
We also tried to have a late check out as our plane was at 8 pm but they told us that the only way was by paying £10 per hour which is ridiculous specially because as being low season there is no one in the installations and did not need the room ASAP.
Those little things are important factors to take into account when considering it a 4 star hotel

Room tip: The best rooms are the ones facing the pool as this ones are less likely to have any animals inside.
Date of stay: April 2019
  • Trip type: Travelled as a couple
    • Location
    • Rooms
    • Service
1  Thank Alejandra P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nat_phu_petra, Manager at Aonang Phu Petra Resort, Krabi Thailand, responded to this reviewResponded 11 May 2019

Dear our beloved guest,

On behalf of Aonanag Phu Petra Resort Management Team, we thank you for giving us the feedback regarding your experience staying with us. We were sorry for this time we could not fulfill your expectation. Please allow us to through each of your complaints.

For concierge, our receptionist at front desk is the one who can help you for everything as Tour, Restaurant Booking, and Massage and etc. Kindly feel free to our front desk at 24 hours.

For proper English speaking staff, we will train our staff as well as our trainees more lessons to communicate and satisfy our guests.

For insects, Sorry for this annoying situation that make your staying not a comfort one. We normally do insect fumigation twice a month. It makes the mosquitoes lessen but please do not expect zero insect. It is impossible in Thailand, in Tropical Rain forest country and especially in our Resort that surrounded by greenish trees/ In this case, you might open the door and window, if like this a plug-in device and any other kinds of insect repellent will not help.

For wifi, it is free of charge for using our wifi. However, the signal depends on no. of users and the weather at the moment. However, as our technician tried to solve it but it could not be done since the problem was occurred and been fixed by internet provider in Bangkok. Please accept many apologies for wifi issue. After receiving your complaints, we decided to upgrade you to higher room category which was suite room villa for compensation.

For breakfast, there are only 25 rooms for villa style here. During your stay, number of guests were below than our minimum guests for buffet. So, we needed to adjust buffet to a la carte instead. The breakfast can be normally ordered as much as you want to. We will however talk this issue with waitresses for better service in the future. Please accept for this issue anyway.

For late check-out, it is not free for every hotel in Thailand. Late-out requested is subject to availability and must be charged additionally even though the room is available. Unfortunately, your room was not available for late check-out requested since our new coming guests will check-in at 2 PM. as suggested by our new guests and our maid needed to clean up your room at least 1.5 hour for our new coming guests. So, you needed to check-out at 12:00 noon only. Please be informed that your baggage can be left at our storage room. While you wait for a car to pick you up at our resort, You can spend the time at our restaurant, swimming pool.

All in all, please accept our deeply apology for that we could not make it a memorable and exceptional stay for you this time. Thank you for your very detailed character to let us know what we should improve and make it a step more for our guests' satisfaction. We listen and will come up with our further improvement for the best stay of our beloved guests. We promise.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 May 2019 via mobile

The resort is not worth the money and the villa is not exactly a villa but this is one of the best options and located nearest to the aonang area plus with options to directly head to the highway connecting to the other parts of the krabi island.

The food and drink selection is good. It is best located behind the mountain while opening to the sea at a distance of 5mins by bike.

Date of stay: March 2019
Trip type: Travelled as a couple
Thank DebanweetaS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 April 2019 via mobile

This was our second stay at Phu Petra and if ever back, I would stay here again. The views are absolutely breathtaking. The rooms are specious. Thai breakfast was delicious; we couldn’t get enough of veggie pad see ew.

And I can’t say enough kind words about their entire staff. We were celebrating my son’s 18th birthday and they went above and beyond with room decorations, birthday card, and everyone even came out to sing a birthday song at the time of our check in. Everyone genuinely cared to make our stay social. Thank you!!!

Date of stay: April 2019
Trip type: Travelled with family
Thank MsRussia007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 April 2019 via mobile

We (a couple) stayed for three nights mid April. The rooms were their own building with a lovely veranda.

The pool view was stunning!!! Staff on reception were friendly and helpful. Close to the main beach which gives you access to the other islands (Railay was great)

Now for the negatives (which all can be avoided) Breakfast was the worst we’ve had so don’t bother. Get the shuttle transfer and eat on the strip (Cafe 8.18 was delicious). We arrived around 9 pm after a delayed trip and we’re told the restaurant was open until 10:30. When we went in we were greeted with a very negative “what do you want”, like we had inconvenienced them.

The rooms were boiling!!!! You couldn’t leave a card in the room so there was no air con running. It took a long time to cool the room down.

Date of stay: April 2019
Trip type: Travelled as a couple
Thank davrob555
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 April 2019

We returned to Aonang Phu Petra Resort after less than a year as we had really liked this small scale resort during our first visit. Our second visit was even better than the first. The staff are exceptional with reception staff being very helpful, restaurant staff very accommodating to special requests and the rooms very well maintained by very friendly staff. The resort is located in an area with beautiful limestone cliffs and the walking street of Aonang and Aonang Beach are close by. Very highly recommended. It was our impression that the staff are all long term and that they are continuously working to enhance the visitor experience.

Date of stay: March 2019
  • Trip type: Travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank WillemCV
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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