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“Wonderful stay at a nice resort...” 4 of 5 bubbles
Review of Deevana Plaza Krabi Aonang

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Deevana Plaza Krabi Aonang
Ranked #5 of 106 Hotels in Ao Nang
Certificate of Excellence
Level Contributor
23 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Wonderful stay at a nice resort...”
4 of 5 bubbles Reviewed 22 November 2013 via mobile

Just returned from a 4 night stay at Mercure yesterday. The location is not the best but shops and eateries are within 15mins walking distance. The kids and hubby simply adore our pool access room. Staff are generally courteous and helpful, check-in is a breeze. Food at Kingfisher is overpriced. But affordable eateries are within walking distance, hence there was no issue. Would definitely return if we come to Ao Nang again..

Stayed November 2013, travelled with family
Helpful?
Thank Mjcanangel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Teerasak K, Rooms Division Manager at Deevana Plaza Krabi Aonang, responded to this review, 23 November 2013
Dear Mjcanangel,

We very much appreciate your comments regarding your stay at the Mercure Krabi Deevana. It is always a pleasure to receive positive and negative feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Yours sincerely,
Teerasak Kanchanachongkol
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,734 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (381)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
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English first
Level Contributor
32 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 bubbles Reviewed 22 November 2013

I loved the location of the hotel as it stayed away from the main road which could be quite busy and full of noise during day and night time. Still, the hotel was within walking distance to Ao Nang main area and there were tuk-tuk (taxi) available, nearby to the hotel entrance. The hotel room was clean and spacious. I loved the staff as they were very friendly, always greet you with a smile. If you want to have a quiet moment yet still accessible to the streets, Mercure Krabi is definitely a good choice!

Room Tip: Try to request for upper floor room as the view is better and away from the restaurant unless you wa...
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  • Stayed November 2013, travelled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank HallanTan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Teerasak K, Rooms Division Manager at Deevana Plaza Krabi Aonang, responded to this review, 23 November 2013
Dear HallanTan,

We very much appreciate your comments regarding your stay at the Mercure Krabi Deevana. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Yours sincerely,
Teerasak Kanchanachongkol
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Denbighshire
Level Contributor
22 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed 21 November 2013 via mobile

We stayed at the Mercure for one week and whilst we have no complaints the atmosphere and character was really lacking! That aside the buffet breakfast was good, the rooms and pool area lovely ( maybe lacking a few more loungers ) and the lunchtime set menu was good value and great food.

Stayed November 2013, travelled as a couple
Helpful?
Thank S R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Teerasak K, Rooms Division Manager at Deevana Plaza Krabi Aonang, responded to this review, 23 November 2013
Dear S R,

We very much appreciate your comments regarding your stay at the Mercure Krabi Deevana. It is always a pleasure to receive positive & negative feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Yours sincerely,
Teerasak Kanchanachongkol
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hemel Hempstead, United Kingdom
Level Contributor
20 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 bubbles Reviewed 20 November 2013

We stayed here for 2 nights recently and loved it! We arrived 2 hours before check in but our room was ready for us and we had a nice welcome drink as well. We were given a really good tour of the hotel and shown all the features of our room by a really friendly member of staff. The room was SO comfortable and really, really nice! Loved the complimentary bathrobes and beach towels and plenty of free bottled water was provided. The bathroom was lovely and the whole place was extremely clean. We spent time at the pool which is beautiful and we also tried out the gym which is small but well equipped. The breakfast was lovely, loads of choice. The staff are all very nice and will always smile and say hello when they pass you in the hall ways. On the whole we thought this hotel was of a very high standard considering it was less than £100 a night. Although it's not completely central, the walk into the main part of Ao Nang is totally do-able, we only used a tuk tuk to come back when it was late and we'd had too many drinks! The only downside to our stay was that you're asked to hand over 1200 baht (about £25) in cash, or allow an authorisation for the amount on your card when you check in. This is to cover anything you might spend in the hotel during your stay which we weren't that happy with. Why can't they just charge you there and then if you use a paid-for service, or just bill you when you check out like other hotels?! Not ideal, and also not stated at time of booking either. When we were checking out the receptionist asked us to wait for 15 minutes so housekeeping could check over the room before they gave us the money back as well but we had to go and catch a bus so they gave it back to us straight away. Apart from that though we can't fault the hotel and we would definitely stay here again!

  • Stayed November 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Jess_Roe1988
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Teerasak K, Rooms Division Manager at Deevana Plaza Krabi Aonang, responded to this review, 23 November 2013
Dear Jess_Roe1988,

Thank you for taking the time to tell us about your experience at the Mercure Krabi Deevana. I am sorry that your experience did not meet your expectations about check in deposit and check out procedure; please allow me to express my sincerest apologies.

At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Yours sincerely,
Teerasak Kanchanachongkol
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
17 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 bubbles Reviewed 19 November 2013 via mobile

Just returned from a four night stay at Mercure Krabi. Was upgraded to a pool access room, room furnished to a high standard with great air conditioning and wifi, hotel is only a few years old so everything still feels new. Staff are very friendly and make you feel extremely welcome. About a fifteen minute walk into Ao Nang although the hotel do provide a shuttle and no more than 40THB in a tuk tuk. A choice of local restaurants and bars a few minutes walk from the hotel and also a shop selling drinks and snacks. Had a great stay and really didn't want to leave.

Stayed November 2013, travelled solo
Helpful?
Thank Gavin D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Teerasak K, Rooms Divsion Manager at Deevana Plaza Krabi Aonang, responded to this review, 23 November 2013
Dear doveg,

We very much appreciate your comments regarding your stay at the Mercure Krabi Deevana. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Yours sincerely,
Teerasak Kanchanachongkol
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Calgary, Canada
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 19 November 2013 via mobile

I really can't say anything negative about this hotel. We had a pool access room which was clean and spacious. The breakfast buffet was great, as was the Thai buffet night. The poolside bar has a wide assortment of drinks and offers 2 for 1 everyday between 4pm and 6pm. Staff is helpful when needed and treated customers very well.

Stayed November 2013, travelled as a couple
Helpful?
Thank JSF44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Teerasak K, Rooms Divison Manager at Deevana Plaza Krabi Aonang, responded to this review, 23 November 2013
Dear JSF44,

We very much appreciate your comments regarding your stay at the Mercure Krabi Deevana. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Yours sincerely,
Teerasak Kanchanachongkol
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Deevana Plaza Krabi Aonang

Property: Deevana Plaza Krabi Aonang
Address: 186 Moo 3, Soi 8, Ao Nang Road, Ao Nang, Krabi Town 81180, Thailand (Formerly Mercure Krabi Deevana)
Region: Thailand > Krabi Province > Krabi Town > Ao Nang
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Spa Hotel in Ao Nang
#4 Luxury Hotel in Ao Nang
#5 Family Hotel in Ao Nang
#9 Romantic Hotel in Ao Nang
Price Range (Based on Average Rates): £
Hotel Class:4 star — Deevana Plaza Krabi Aonang 4*
Number of rooms: 213
Official Description (provided by the hotel):
Deevana Plaza Krabi Aonang offers chic accommodation in contemporary low-rise buildings located a short distance from Ao Nang Beach. With 213 stylish rooms and suites, each with a private balcony, you can enjoy the resort's excellent facilities and benefit from gracious and personalized service from the welcoming Deevana team. The brand new resort features an exceptional restaurant and bars, three outdoor swimming pools, a kid's pool, a restful and rejuvenating spa, and outstanding meetings and events facilities. ... more   less 
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Also Known As:
Mercure Krabi Deevana Hotel Ao Nang
Deevana Plaza Krabi Aonang Ao Nang

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