We were coming from Koh Lanta were we were definitely spoiled by another resort there including the Resort Manager himself.
Such disappointment as soon we put our first step at Centara Anda Dhevi:
Unpersonal, unfriendly check in without any smile or sign of hospitality, same feeling as you are in processing in front of a ATM machine to take some money!!, no one informed us that the room was not ready (even we arrived after 2pm) until I checked with the front desk.
Our bags and personal belongings stayed until we back to the resort around 4.30pm on a trolley under the sun (good for my medicines) despite many employees were in the lobby to do nothing or just talking between them, but the worst was the terrible smell (mixt between rotten and mold) in the room coming from the air conditioning. No assistance or help or any suggestion from the staff when we mentioned it to the lady who escorted us, she just ignored it completely.
We asked for a DVD player, reply: no DVD player in any room or suite of the resort as per the staff, quite hard to believe for a four star property, part of Centara Hotels & Resorts.. quite well usually know usually for good standards and services.
Tried to contact the General Manager by phone, after more than 13 rings without anyone pick up my call, we finally met him in the lobby when in a definitely not appropriated maneer he replied to me that there is no smell, he does not have it as he is living in the resort: Good for him. bad for us!
After getting from him the feeling to be a "lliar" and not even proposing us to check the smell in this room with us, we decided to leave this place.
When I mentioned to the gentleman, I will report it to the concerned person from Centara Hotels & Resorts, he just replied to me to do it as I wish....
We went few meters from them, found a nice room, with an air conditioning not smelling and a DVD player!
Thank you Mr. Sven Walter, General Manager of Centara Anda Dhevi to waist so well the beginning of our stay in Krabi and may I recommend you as hoteliers we are both of us to check your rooms instead to say something wrong...
A little plus to mention, we found the standards and services low, even poor for a Centara property.
Our room was located on the last floor, facing the pool and even with the windows closed and for the time we stayed, we can clearly hear noises coming from the same pool...
For us: No, thank you!
- Official Description (provided by the hotel):
- Located in the Noparatthara area, west of Ao Nang, the four-star Centara Anda Dhevi Resort & Spa Krabi is a great holiday base moments away from the beach. Along with opportunities to kick-back at the spa or by the 43-metre long swimming pool or enjoy family fun, the resort offers different accommodation styles that include pool access rooms and family suites. Designed with soft tones, wood accents and décor elements that evoke Southern Thailand, the rooms and suite feature ample living areas (from 37 to 85 square metres) with a balcony or terrace. At the heart of the resort is the large swimming pool area, an invitation to lazy moments or family fun, complete with a waterslide, children’s pool, swim-up pool bar, and offering the option of a poolside Thai massage. Wi-Fi is provided with our compliments, and so is access to the two age specific kids clubs. Mums and dads will find in the fitness centre and SPA Cenvaree a place where they can revitalise, rejuvenate or unwind. One’s stay in Krabi wouldn’t be complete without a day of island hopping, exploring outlying islands leisurely and snorkelling in crystal clear waters, all of which can be arranged via the tour desk. Krabi International Airport is a 45-minute drive away from Centara Anda Dhevi Resort & Spa Krabi. ... more less
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- Also Known As:
- Centara Anda Dhevi Hotel Ao Nang
- Centara Anda Dhevi Resort And Spa Krabi/Ao Nang