Having read all the positive reviews on tripadvisor, I was expecting a decent place to stay. However, there were many problems with my stay at Aonang Haven.
Firstly, the positive things: the location was good, and the room itself was fine. The massages were certainly the best thing about this place, and I would definitely recommend getting one here! On my first night I booked two treatments: a massage and a foot scrub. The massage was lovely, and afterwards I waited for the foot scrub, but by this time the reception area had filled with people deliberating over what treatments to get. The owner told me that I would have to have the foot scrub 'another time' as it was busy now, which I was a little upset about as it was obvious that although I was a guest in the hotel, and had booked 4 hours in advance, they were happy to cancel my booking in favour of a group of people who had just walked in.
In the morning, I woke up for breakfast which had been included in the price of the room, only to be told when I came downstairs that there was no breakfast, and instead I was given a massage voucher. This would have perhaps been ok, except that when I asked if I could use it on the massage I'd already had, I was told this wasn't possible as it was 'a different type of massage'. I felt that this is quite cheeky, since obviously I would not have paid for a massage on my first night had I known that the next day I would be given a free massage voucher. A nice breakfast is available at a nearby cafe, but I think that the owner should change their room description on the online adverts to state that the price actually doesn't include breakfast.
I also found it very strange that the bed had a huge heavy duvet, but no top sheets, so that there was no choice but to have the air con on all night or get very hot under a big duvet. When I asked if they had any sheets available, I was told that no, they didn't! No sheets, in a hotel. I almost went out and bought a sheet so I wouldn't have an uncomfortable night's sleep!
The other thing that happened is that upon returning to my room (barefoot), I stepped in the dog's excrement which he had left outside the door of my room, along with a big puddle of urine. This was absolutely disgusting and really made me want to find another hotel to stay in. When I pointed the mess out to the owner, he wasn't apologetic or attentive at all, which I found very disappointing.
I have to say that I am perplexed at the amount of reviewers calling the owner very friendly and helpful. When I arrived at the hotel, I wasn't told who the owner was and he didn't greet me or introduce himself when he appeared later on, which is surely a basic nicety when running a hotel. He was able to help with the questions I had about Ao Nang, and provided transportation to the airport which was good. However, I found his lack of effort or concern about the shortcomings of my stay (no sheets, no breakfast, poor judgement on voucher offer, stepping in his dog's mess) quite concerning and very off-putting.
I have never written a bad review before but was very shocked at the difference between my experience at this hotel and the overwhelmingly positive reviews here. I would really recommend staying somewhere else in Ao Nang, which I perhaps would have done myself if I was staying longer.
- Official Description (provided by the hotel):
- AONANG HAVEN GUESTHOUSE . MASSAGE . TEA & GALLERY is a unique place in Krabi located conveniently on the popular Aonang Beach. Apart from having the privilege of staying in just one of two exclusive and charming rooms, our guests can also enjoy one of the best massages in Ao Nang. Here is an ideal spot for couples, solo travelers or a small group of friends seeking a safe, comfortable and convenient location on their travels to Krabi. IMPORTANT NOTE! We are not a hostel or budget hotel catered for backpacking party travelers although we are listed under the same Specialty Lodging category on TripAdvisor in Ao Nang. Being a genuine guesthouse, our guests are hosted by the owners themselves who are always around to provide assistance. Guests should also note that the guesthouse is situated street-side to Ao Nang’s main road so some traffic noise is to be expected. Thank you for your understanding. To provide an even more delightful experience for our guests, Couple’s Massages in Private Massage Rooms are available since July 2014. In 2015, we have also unveiled our Photo Gallery of scenic Krabi, Thailand by ANDESSEN;IMAGERY. They are on display to remind us that we are blessed by natural beauty around us. A rejuvenating vacation in beautiful Krabi at a comfortable guesthouse with relaxing massages and fine photography can only be experienced at Aonang Haven, our haven in Krabi. ... more less
- Also Known As:
- Aonang Haven Guesthouse.Massage.Tea & Gallery Krabi/Ao Nang