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“Overrated hotel with less than average service”

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Leelawadee Garden Resort
Ranked #16 of 136 Speciality Lodging in Ao Nang
Vienna, Austria
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Overrated hotel with less than average service”
2 of 5 bubbles Reviewed 14 February 2013

Spend 4 nights in Leelawadee Garden Resort in beginning of february.Hotel is located in a middle of nowhere,arround 7km from Aonang beach(main tourist hub) and 15 km from Krabi town,so without scooter or car main atractions are hardly accessible.4 star hotel has no food or drink option and nearest 7eleven is 2km away,they even do not provide laundry service you need to buy powder yourself and use communal wash mashine.Actually it is more like self serviced holiday apartments,then hotel.Bed inside villa was small and uncomfortable,me and my wife hardly fit in it.No lockers inside a room,villas door with funny locks,that can not be fully locked,no security guards,so we feel ourselves not really secure. "Garden resort" it just a view of industrially looking rubber trees plantation arround a hotel,so no really breathtaking scenery by any means.If you are looking for Thai hospitality and Thai service,it is also wrong place.Hotel management is non Thai people,receptionist by the way not friendly at all is also non Thai.Thai only involved in cleaning,so forget about Thai hospitality there.We did not like hotel at all,Krabi is nice place and there is a plenty of attractive accomodation.Next time in Krabi will definitely choose another option,than Leelawadee.

  • Stayed February 2013, travelled as a couple
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Helpful?
7 Thank AbergVie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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82 reviews from our community

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Rating summary
  • Sleep Quality
    5 of 5 bubbles
  • Location
    4.5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (7)
Date | Rating
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English first
London, United Kingdom
Level Contributor
2 reviews
5 of 5 bubbles Reviewed 5 February 2013

Me and my fiance stayed at Leelawadee Garden Resort for 4 nights, we originally planned 3, but our time was so pleasant that we decided to stay another. When we arrived we were greeted by both Paul and Bo, owners of the resort, which was a pleasant surprise. The main point id like to make here is that we felt like guests, not passing customers. Even more so when Paul (the co-owner) picked our bags and escorted us to our Villa. I expect this when i go to family, being so humbly greeted by the owners was a surprise, this is what we discovered at Leela, we felt like family.

The Villa's themselves were modern cosy and fitted with everything we required. 1 bedroom with a queen size bed, walk-in wardrobe, bathroom, kitchen and lounge. The location of the resort is about 15 mins away from town, you can easily rent a scooter to save costs from moving about. The villa itself is calm and relaxing, dont expect to have immediate access to the town, thats not the point here, its positioned away from the hustle and bustle of noisy tourists.

Anything we required the friendly owners of Leelawadee we'rent far away to help. Caroline the co-owner assisted us with all that we needed and went above and beyond to ensure we were looked after. From our daytime travel to our travels beyond Leela, we were given advice and guidance, Caroline and Paul even arranged Scooter and a Car at a heavily discounted rate for us! They didnt have to but they did. We'll be back when we next visit Krabi, thank you Paul, Caroline and Bo for an amazing stay.

  • Stayed February 2013, travelled as a couple
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Helpful?
Thank Prineshaz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
UK
Level Contributor
78 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
5 of 5 bubbles Reviewed 26 January 2013 via mobile

We stayed here for 5 nights on our travels around Thailand. We booked through agoda, their online booking website cocked the first booking up and when the receipt came emailed thro it had only 1 night not 5 nights, so rang agoda got that bit sorted, they said to rebook again online. Did that, then it also let us book for 2 adults, 1 child, we have a baby, I then find that no guests under 18 allowed when I called and spoke to Caroline. However as we'd paid thro agoda and as she was very helpful she let us stay anyway and found a cot for us too.

The bungalows are of a very high standard and are immaculate. The kitchen area is lovely and the whole thing is very spacious. The outside area is lovely to sit although the mosquitos like to sit with you too unfortunately! The shower is very powerful and doesn't loose power, which isn't common in Thailand, also the water is hot, fantastic!!! The broadband in the room was extremely fast, each room has its own router, it's just like being at home. This was very useful when researching and making our future travel plans. We've stayed in other hotels and had a nightmare with broadband being intermittent, not here, it's fab.

There's a kettle and toaster in room as well as a full size fridge and freezer. We bought a loaf of bread and some eggs etc had breakfast in room every day. The coffee that is in the room is lovely too. Everything is very handy it's a bit of a home from home.

The pool area is also very nice and has lovely tranquil views of the mountains. It has steps leading in to the pool then it slopes to get deeper. It was nice as our little boy could sit on top step and play as shallow enough. And the adults can lie there cooling off in the water. The place seems to have a nice cool breeze which helps. The gardens are very nicely done with lush grass and beautiful flowers. We had this area to ourselves most of the time.

The only thing it's missing is that it could do with a bar or even just a fridge so u can buy drinks or ice creams for sitting by pool.

We liked the fact it's out of Ao Nang and the hustle and bustle. But if u do want to go there it's only 10 minutes and about 20 mins to Krabi.

Caroline and Paul are nice people and gave lots of recommendations and advice on Thailand. They have a dog and cat at the hotel, lovely and friendly, our little boy hadn't had much to do with dogs and cats until then so it was a nice introduction to such a gentle mannered pair, the dog always came and gave a lovely welcome when we pulled up in car.

They do offer room service between 5 and 9pm which is a few compiled menus from local eateries. Caroline then goes and gets it and brings it to your room for u. We had pizza and pasta one night, very nice!

Some days we didn't go anywhere except for food then back to the pool to chill out.

As you may have guessed we loved it here, we wouldn't hesitate to return, we had a really wonderful, relaxing stay.

  • Stayed January 2013
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Helpful?
Thank moogle1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Singapore, Singapore
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 22 January 2013

Staying at Leelawadee Garden really made our trip to Krabi special. The location is close to Krabi town, Ao Nang and the beatiful beach of Ao Nammao. You do need transport to get arround and Caroline organised it for us. Both scooter and car were perfect and easy to make our visits to close or farther places.
It is quiet and surrounded by nature, in a very well kept garden. The villa was luxury. Sparkling clean and perfecty equipped, Modern yet stylishly traditionnal Thai architecture. The bedroom was confortable and the AC worked perfectly. We hardly used the kitchen but it was very well equiped. The living room, terrace and dressing are all you need. The bathroom was very pretty, with a big hot shower. We loved taking our breakfast on the terrace, with the view of nature and listening to the exotic sounds. Plenty of space inside and outside the villa. With only a few villas, it's very peacefull and it was a great spot to relax and spend time after our day visits or just by the pool.
Caroline is a great hostess. Her precious information, organisation and advice make the difference from staying anywhere else. Through her we discovered a lovely local market for fruits and more, that's really worth stopping by.
We had spent our first nights right by the beach in AoNang in a guesthouse, but prefer by far the quietness, luxury and service we found in Leelawadee Garden resort, even if you need the few minutes travelling.
Thank-you Caroline for making our stay so relaxing. We'll definitely come back !

  • Stayed January 2013, travelled as a couple
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Helpful?
Thank Breizh_et_Clochette
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stockholm
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 21 January 2013

We travelled around south east asia for the 4 time in 4 years and by the time we came to Leela we where in serious need of some peace and calm. Caroline is a warmhearted person who will go to great length to ensure your stay at Leelawadee is perfect.

If we ever come back to Krabi-area again, we will without a doubt stay here again.

  • Stayed January 2013, travelled as a couple
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Helpful?
Thank likemyowncompany
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Calgary, Canada
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 12 January 2013

We stayed here in November 2012 - twice actually. My husband and I were travelling with another couple and we had split up for a couple of days. We ended up at Leelawadee and had a fantastic time. So much so, that when we rejoined our friends a few days we took them to the resort and they fell in love with it too. So it was settled and we stayed again.

Location: Don't be put off by the fact that it's not right in downtown Ao Nang. It is so much more peaceful and relaxing, and it's only a 7 minute scooter ride to into the main part of Ao Nang with all the shops and the beach. If you aren't into scooter riding you can also rent a taxi for 300 baht (includes your return trip), which we did the first night as we arrived quite late.

The Bungalows: are gorgeous little hideaways. Perfect for a romantic getaway or a long term rental. They are well equipped with a fully stocked kitchen, living room, bathroom, bedroom, air conditioning and a walk in closet. I also need to mention the showers. We travelled all over Thailand and this was the BEST shower that I encountered. It maintains a steady temperature and there is actually water pressure! Absolute bliss when you've been 2 weeks without a decent shower.

We also enjoyed the pool which was very clean and had the most gorgeous garden surrounding it.

Aside from the tranquil location, and beautiful bungalows, I would go back just for the excellent customer service we received from Paul and Caroline. They have great recommendations for food, day trips, scooter rentals, anything you can think of. Oh and a little tip, if you really want to get on Caroline's good side, some tea or a good book will go along way ;)

  • Stayed November 2012, travelled with friends
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Helpful?
1 Thank Ashley L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shanghai
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 8 January 2013

We loved coming back to stay at peaceful, calm, spacious and private Leelawadee after each busy day of action and adventures. Paul and Caroline, the owners, gave very trustworthy, straightforward advice about where to go, what to do, where to eat, etc. and we were always very satisfied with the results. You should be comfortable with renting and riding a motorbike as this is by far the most convenient, inexpensive and fun way to get from the Resort to all of the fabulous destinations, on your own schedule and according to your own whims -- often off the beaten path. We went during one of the busiest tourist periods and it was a luxury to have such an intimate oasis to retreat to after a day trip. It's an ideal choice for couples and groups of friends traveling together without children (as children are not allowed) and for travelers who want a well-designed, international-quality resort well suited as a base for exploration as well as relaxing. The terrific kitchens also made it possible for us to make breakfast and eat it on the terrace enjoying the fresh morning air before we headed off for the day's adventure.

  • Stayed December 2012, travelled as a couple
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Helpful?
Thank D G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Leelawadee Garden Resort

Property: Leelawadee Garden Resort
Address: 312 Ao Nam Mao Soi 5, Ao Nang, Krabi Town 81000, Thailand
Region: Thailand > Krabi Province > Krabi Town > Ao Nang
Amenities:
Beach Free High Speed Internet ( WiFi ) Free Parking Kitchenette Shuttle Bus service Suites Swimming Pool
Hotel Style:
Ranked #16 of 136 Speciality Lodging in Ao Nang
Price Range (Based on Average Rates): £
Hotel Class:4 star — Leelawadee Garden Resort 4*
Number of rooms: 8
Official Description (provided by the hotel):
Our luxury villas have stunning views of mountains and limestone karsts. Surrounded by tailored gardens and trees it is a truly beautiful retreat. Our 100 SQM infinity pool features a large sun deck and a waterfall. Each villa consists of a living room, kitchen, bathroom, bedroom and walk-in wardrobe. The living room doors open onto a veranda with built-in seating ... more   less 
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Also Known As:
Leelawadee Garden Resort Krabi/Ao Nang

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