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Aonang Villa Resort
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Reviews (1,430)
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All reviewscoral poolwhite elephant restaurantgrand superior roomfree afternoon teabeach massagebeach frontbeach barexcellent locationpools are greatlong tailclose to shopsmain poolmassage areamassage placesthird floorlow seasonthe main street
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Reviewed 23 January 2014

The hotel is in a great location, in the middle of Ao Nang with all you need at walking distance. The rooms are spacious but dated, especially the bathroom. The rooms are also lacking the cozy feeling that many other hotels in Thailand can give. There is free wifi in the rooms but the connection is extremely slow at certain times of the day, is often disconnected and sometimes there is even no connection at all. The swimming pools are big and clean and most of the guests are claiming their fixed chairs there already early morning. Breakfast is sufficient but monotone if you don’t eat Asian food in the morning. The reception is very passive in handling some simple problems. The first time was with an electricity breakdown (there were several during my stay) and it took ages before I found out it was not only my room but more of the hotel. The second time was with an internet breakdown; after calling the reception they promised to check in my room, but nobody came and when I went down they were sitting behind the desk doing their own things; they finally managed to solve it. It is quite a challenge to communicate with them, even if you use very simple English. The first day I ordered my lunch at the poolside but this is served without any fork and/or tissue, so did not even try that anymore the next days. I took a 1hr beach massage (within the hotel property) that ended after 45 minutes. Upon checking out I informed that I consumed a small pack of peanuts in my room; they insisted I took 2 packs and should pay for both as there are 3 packs in the room. They made a big thing out of this and it was really ridiculous at a room rate of 250$/night to argue about some nuts and give the guests the feeling that they are stealing. If your staff is not able to stock up the rooms in the right way, this should not be made the problem of the guest. Overall it was a very disappointing experience and will not return to this hotel; at this room rate I was expecting much more and am sure there are much better options at that rate with renovated rooms.

  • Stayed: January 2014, travelled solo
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1  Thank amvg2015
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aonangvillareso... K, Resident Manager at Aonang Villa Resort, responded to this reviewResponded 27 January 2014

Dear LGKnature

Thank you for taking the time to post the review. I was obviously very concerned reading your comments about the service level and attitude of some of our associates you experience during your stay. Needless to say this is completely unacceptable and unprofessional behavior and I would like to sincerely apologize for this. Rest assured that I will address this internally with our team. We will continue to work harder to improve our resort and to enhance our current weekly English training for all associate.

Once again, I would like to thank you for your review and feedback that would help us to improve our resort, and services. I do hope we will have another opportunity to show you our improvement in the future.

Please do not hesitate to contact me if you are planning to visit our resort and I would like to show you the real hospitality services.

Warm regards,

Rattavadee Vachaviputt
Resident Manager
rm@aonangvilla.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 January 2014

We slept at Ao Nang Villa for 4 nights over the 2013/2014 New Years period. The rooms were very nice, but lots of mosquito though. We liked the patio facing the hotel pool and the little wooden shutter in the bathroom (which could be opened while still showering etc). The location is great. Beach on the one side and busy markets and shops on the other side.

My boyfriend and I also visited the Boogie Bar which is really close to the hotel. There was a fantastic vibe. Would definitely recommend for some old school classics.

All in all this hotel is probably one of the more upper class hotels in ao nang.

Room Tip: Choose a room facing any of the two pools.
  • Stayed: January 2014, travelled with family
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Thank Ingevs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aonangvillareso... K, Resident Manager at Aonang Villa Resort, responded to this reviewResponded 27 January 2014

Dear Ingevs

I am thrilled to know that you and your boyfriend have enjoyed your stay at our resort. Our pool view room where you staying are very peaceful and ideal for guests who wish to relax in a peaceful environment. Your ratting on the services and cleanliness are the area that will look into those area for further improvement.

Thank you once again for your overall positive review and we hope to have the opportunity to welcoming you back again soon.

Warm regards,

Rattavadee Vachaviputt
Resident Manager
rm@aonangvilla.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 January 2014

The hotel's location is the gem here. Right in Ao Nang, close by all the shops and restaurants and right in front of the beach.

Only the boardwalk separates the hotel property from the beach. The room is nice we were on the third floor facing the sea.

For the most part the staff were friendly and helpful and the room was kept clean. My only real issue is that the Air Conditioner was pretty noisy.

Room Tip: We were in 7308, "Superior Sea View". Though it is classified as such, you do not get the big balcony but you do get a fairly large room and much nicer washroom.
  • Stayed: January 2014, travelled as a couple
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1  Thank Rodin C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aonangvillareso... K, Resident Manager at Aonang Villa Resort, responded to this reviewResponded 27 January 2014

Dear Rodin C

Thank you for your review and recent stay at Aonang Villa Resort. I am thrilled to know that you enjoyed your stay at the resort and my team has well taken care of you. I will certainly pass on your fine compliments to my team and all the associates.

Regarding of the noisy from Air Conditioner after received your feedback our Engineering has fixed the issues. Your feedback is helping us to improve our resort and services.

Once again thank you for taking the time to write a positive review of our resort and services. We are all looking forward to welcome you back again in future.

Kind regards,

Rattavadee Vachaviputt
Resident Manager
rm@aonangvilla.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 January 2014

What an utter disappointment was this hotel during our 3 weeks stay in Thailand. We decided to start 2014 off here with the newyearseve-diner-for-two and stay here for 4 nights. Actually we hád to book the diner, we could not just book the 4 nights without it, they charged USD. 220,- ! for 2 (this was without the drinks! we we told upon arrival). The performance of a very noisy band made it worse and the food was just too basic for this price (diner at the Shangri La Bangok was cheaper). I cannot imagine why they charge so much, the staff was the grumpy cherry on the cake, so rude! A waitress actually refused to give me a clean napkin (really??) To be honest, it made me mad so we left at nine and had a blast with Bacardi-cola on the beach. All the ingrediënts are there for this hotel, the location is just perfect, the ouside of the hotel looks great, spaceous corner-rooms, lots of closet space. The problem is inside, the rooms are so dated and even dirty! (see my pics, check bathroom), ripped towels, faded lampshades, the works. Wifi just didn't work properly and the staff was probably the worst I have ever experienced in Asia and I travel there a lot. One more small pointer and then I will try to keep it more positive; the breakfast is terrible, dried out pancakes, terrible coffee, 1 peace of cheese for a mouse.
AoNang offers longtail-boattrips to Railay Beach; what a dream! The Streets around the hotel are quite fun actually, for drinks and diner, enough choice with friendly people. We met 2 very friendly guys from the staff, the beachpoolbar-waiter during happy hour; compliments! And a very friendly porter, later we found out he was one was the few smiling. The larger pool is great, big with plenty of great sunbeds, good vibe!
Lucky for us the rest of our stays in Thailand were great; My advice; have a look at Centara Grand (further down the bay, we had a look there and loved it!)

Room Tip: Don't book a room here- plenty of choice elsewhere in AoNang
  • Stayed: January 2014, travelled as a couple
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Thank Ros1963
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aonangvillareso... K, Resident Manager at Aonang Villa Resort, responded to this reviewResponded 30 January 2014

Dear Ros1963

Thank you for your stay and for taking your time to post this review. We are deeply disappointed in not being able to accommodate you with a true Aonang Villa experience and would like to sincerely apologize for the shortfalls in our services. We take all feedbacks seriously to improve our resort and its operations.

In regards of the New Year Eve celebrations this would not feel right if compare with City hotel as Shangri-La Hotel, Bangkok, as I am quite familiar with festive dinner of the hotel around river side in Bangkok most of them starting the dinner rate 5,800++ and if complete with free flow of wine and spirits would available at 10,000 net up to 12,000 net. We have aligned our prices to current market demand patterns and are also compared with the same level of resort available in this area. However, I understand your point on the lack of services during dinner time, let me clarify that could be from issue of English language barrier which we are aware of this issue and continue to work harder to improve our services and to enhance our English training for all associates. Many of our associates graduated from the Thai school, so foreign language is still a challenge for them. However, they are absolutely nice people who are willing to lean and always try their best to help and pleased our guests.

In regards of the WiFi, we are in progress to make improvement, as it is concerns with ground cable and accesses point which we are installing the new line at the moment. We ensure by mid of February however, WiFi will be up full speed again.

After seen the photo you posted in regards of the room cleanliness, needless to say, this is completely unacceptable and I would like to sincerely apologize for this. I have personally looked at the room and personally discussed your comments with the management team and they have assured that will address these points with their team.

It is undeniable that a business is to drive profit and in the hospitality industry service quality and guests satisfaction are keys of our business success. Without these, profit maximization can’t be achieved. We thank you and value your feedback.

We truly hope that we will be given another chance for you to experience a truly and rightful pleasant stay with us again. Please do not hesitate to contact me in the future as I would like to ensure that a more than accommodating stay be promised.

Warm regards,

Rattavadee Vachaviputt
Resident Manager
rm@aonangvilla.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 January 2014

Good location. Things work. Decent breakfast. Beachfront massage popular - hardworking masseuse. But wifi was a letdown. Booking email said a bus would be present for pickup but we took airport transfer as resort transport nowhere to be found.

Room Tip: Rooms facing sea provide wonderful view of sunset
  • Stayed: December 2013, travelled with family
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1  Thank dichinsy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aonangvillareso... K, Resident Manager at Aonang Villa Resort, responded to this reviewResponded 27 January 2014

Dear Dichinsy

Thank you for your recent stay and your recommendation to other traveler on this review. Your positive remarks for our resort location are greatly appreciation. This certainly helps other travelers to make their trip pleasant. My apologize for the shortfall of the service you were experience upon arrival. I will address it with my team to ensure its will not happen with other guests.

Once again thank you for your review and we hope there will be another opportunity to welcoming you back again in the near future.

Warm regards,

Rattavadee Vachaviputt
Resident Manager
rm@aonangvilla.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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