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“Our Just Ok stay for the price paid”

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Holiday Inn Resort Krabi Ao Nang Beach
Ranked #11 of 107 Hotels in Ao Nang
Certificate of Excellence
Singapore, null, Singapore
Level Contributor
17 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Our Just Ok stay for the price paid”
3 of 5 bubbles Reviewed 4 April 2013

We stayed here for 2 nights during Feb 2013.
It seems like a full occupancy since the hotel have only few rooms.
We appreciated the upgraded room that the recep had given us, though we really prefer our orginal room with sea-view. (Upgraded-room is a pool-access room).
After we were checked-in into our room, I realized that the so called Deluxe Sea-view room that we originally booked did not really have a sea-view. As it is being covered by the hotel restaurant building. Since the hotel is only about 3-storey high with the 3rd storey being the Suite, the so-called Deluxe sea-view room could only have a little view of the sea.

We booked the room with the breakfast package, and kind of regret it as the breakfast was not fantastic at all. It was a simple choice of American breakfast and a choice of local food such as Fried noodles or rice, which tasted really horrible. We could easily get a cheaper breakfast at the restaurant nearby.

We loved the huge pool and some other facilities that the hotel provided. (Such as free usage of board games, rental of books and DVD).

During our stay there’s a construction going on right beside our hotel building and unfortunately right beside our room. So during the mid-day afternoon, while we were trying to relax by the pool, we were quite disturbed by the construction noise. Sometimes the construction can goes on till 7pm and even on Saturday. Though the construction is not too loud, it could be a bit disturbing with all the knocking and drilling noise.

On the day of our check-out, we asked the front desk for 1 hour late check-out which we were immediately rejected with a “No, our room is fully booked”. He didn’t even bother to do a check, nor bother to answer us politely. I told them our flight is at 4pm and would really appreciate a half-hour to 1 hour allowance. And again we were answered with a direct “No”. At the end of the day, we check out half hour later than the usual check-out time with no chaser at all.

Overall, hotel is very good for family and couples as it is a bit further from the busy area of Aonang though a walking distance (without the construction of cos). Infront of the hotel, there are a stretch of restaurants/bars for you to have all your meals and chill at night. Beside the hotel, there’s a minimart which is a little bit pricey than the ones at Aonang area itself.

Will try other hotels if I'm coming back to Krabi though we are a Priority Club member.

Room Tip: Corner room for the pool-access room as you might have the pool to yourself (as nobody will really s...
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  • Stayed February 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Naj v
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Resort Krabi Ao Nang Beach, responded to this review, 19 April 2013
Dear Naj v,

Thank you for your review and being so detailed in the good, the bad and the opportunities to improve. Whilst I am pleased with the good comments, We truly value the negative comments as this gives us the opportunity of improving what we can offer. Please accept my apology for the inconvenience the room and breakfast may have caused you. We will address these points and we hope when you return you will see the improvements made.

I look forward to having the opportunity to host you in the near future to allow you to experience our commitment to quality and service.

Sincerely,

Krysllin G.
Case Manager
IHGCare
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
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Sydney, Australia
Level Contributor
45 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 bubbles Reviewed 3 April 2013

Though the Holiday Inn Resort in Ao Nang has well finished rooms and a lovely poolside bar, I wouldn't stay here again. I stayed with my partner in April 2013 for a few nights at the tail end of a holiday in Thailand and found the experience to be mixed. The staff (particularly the lovely woman who ran the poolside and wave bars) were very friendly and the rooms well finished (including a bath and shower) but the over-pricing and misinformation about the hotel dampened my stay.

For instance, on our final morning, having read the hotel information book about room service commencing at 7am, we wanted to order room service breakfast and eat on the balcony. However, when we called up we were informed that room service did not commence until 11am - even for a cup of coffee!

Prior to arrival we wanted to book one extra nights stay and when we called to do this direct with the hotel we were quoted a price 2000Baht (about $65AUD) more than we later found on hotels.com

When it came to booking our hotel transfer to the airport they quoted us 33.3% more than we had found on krabishuttle.com and than we found when walking into the town and speaking with people there.

There is currently another hotel being built alongside this one, and the construction noise (as mentioned by another reviewer) does come through into the pool area during the day. Some rooms have terraces that open directly into / onto the pool - great if you like that kind of thing, but not so great for your privacy as everyone in the pool area can see into your room if the curtains are open.

Room Tip: Try to get a room on the 3rd floor as these have the best view and most privacy.
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  • Stayed April 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank mimmer83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marcus W, General Manager at Holiday Inn Resort Krabi Ao Nang Beach, responded to this review, 12 April 2013
Dear Mimmer83,

Thank you for choosing us for your holidays and taking the time to feed back on your recent stay and experience within our Resort.

Your comments are most valuable for us in order to better ourselves everyday!

We apologize for the inconvenience and disappointment that you experienced in staying with our hotel. We assure you that your comments and feedbacks will be shared our room service team to give the opportunity to remedy any problem that may exist and to ensure that no misunderstandings will occur in the future in order to serve you the best we can.
.
Once more, we are grateful for your comments and thank you also for your understanding. We look forward to welcoming you again.

Sincerely Yours
Marcus Wirsching
General Manager
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Valby
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 31 March 2013

We stayed 3 nights at Holiday Inn with our two small sons (8 months and 5 years old) and had an excellent time at Holiday Inn.

Upon arrival we were upgraded from a Deluxe Room to a Large Deluxe Suite on the 3rd floor. The room was very nice and modern and the bed was among one of the most comfortable beds we experienced during our one month stay in Thailand. This also applies for the bathroom.

All rooms are facing towards the pool and the balconys do not offer much privacy but they are nice and spacious. The cleaning of the room was very fine.

The restaurant is also highly recommendable and the staff is very service-minded. Very nice food and breakfast buffet. The hotel as such is also very nice. We enjoyed the large pool area and the hotel facilities in general.

The hotel is located in a quiet area app. 10 min. walk from the shopping area. The beach is located right across the street but it is not that appealing. Instead we took one of the longtail boats and went to Railey app. 15 min. away.

They are constructing a new hotel building at the neighbour ground the moment but though we experienced a little noise during the day time it never really bothered us.

Conclusion of our stay: Great value for money and we would be happy to stay at Holiday Inn again another time again!

Room Tip: We booked a Deluxe Room but upon arrival we were free of charge upgraded to a very nice Grand Deluxe...
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  • Stayed March 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Pyde
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elyes_Ben_B, General Manager at Holiday Inn Resort Krabi Ao Nang Beach, responded to this review, 25 February 2014
Dear Guest,
Greetings from Holiday Inn Krabi and hope your trip back home was fine.
We appreciate the time you took in sharing your kind feedback on TripAdvisor with us.
Following to your comments, we have shared your feedback in details with all the team.
Hope to welcome you back soon to Holiday Inn Krabi,

Kind Regards,
Elyes Ben Brahim
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brisbane, Australia
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 14 March 2013

we stayed here in March 2013.we had to wait a while and was asked to come back after an hour or 1.5hr for checkin as room was not ready and checkin was only after 2pm.since we had requested a sea view with king bed deluxe room which when we went there wasnt available sea view, we were upgraded to the room with sea view but this was next tot he construction site the second unit from construction, sound wasnt that much , room was spacuios and good not much of a sea view the way the hotel is build, i would expect better standards fro holiday inn given the amount we have payed including tax.
But overall comfortable stay and good convinent location

  • Stayed March 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Oli2m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marcus W, General Manager at Holiday Inn Resort Krabi Ao Nang Beach, responded to this review, 16 March 2013
Dear Oli2m,
Thank you very much for choosing to stay with us and for your recommendations on TripAdvisor. Your compliments have been passed to the whole team. Please accept our apolgy and we regret the dificulties you may have had at the beginning and we will review our procedures to improvment ourself and our standards for the future.Rest assured we will not become complacent and continue to strive for excellence in service and improve our standards. We look forward to welcoming you again next year and again, thank you.

Sincerely Yours
Marcus Wirsching
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Soenderborg, Denmark
Level Contributor
38 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 bubbles Reviewed 3 March 2013

We stayed at Sala Talay in april 2012 for 5 nights.
When we arrived at the hotel there was no room us - not even a reservation. I had made the reservation on www.roomsellers.com. I spoke with the hotel manager and she told me that this seller was not authorized as a hotel seller in Thailand.
Luckily there were still available rooms - but not in the same category as I already had paid for. But the hotel manager gave us a Grand Deluxe seaview room for the same price as the standard Deluxe room - very good service.
When we came back from our holiday i got my money back from Roomsellers.com - but I will not recommend this site to others.

The hotel is very nice with a lovely and big pool area. The frontdesk people are helpful and you get a good service.
The room was perfekt with a large terrace.

  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DennisSkott
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elyes_Ben_B, General Manager at Holiday Inn Resort Krabi Ao Nang Beach, responded to this review, 25 February 2014
Dear Guest,
Greetings from Holiday Inn Krabi and hope your trip back home was fine.
We appreciate the time you took in sharing your kind feedback on TripAdvisor with us.
Following to your kind comments, we have shared your feedback in details with all the team.
Hope to welcome you back soon to Holiday Inn Krabi,

Kind Regards,
Elyes Ben Brahim
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Johannesburg, South Africa
Level Contributor
131 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
2 of 5 bubbles Reviewed 2 March 2013

Our 2nd visit to Krabi in12 months. We chose the Holiday Inn because we wanted something different &because of its location .Quieter end of Ao Nang, facing a quiet beach (not too clean though) with beautiful sunsets + long tail boat departure point to surrounding islands/beaches opposite hotel and close to all amenities in Ao Nang. 10 min walk to central area or BHT 20 per person to travel around Ao Nang area via Tuk Tuk if you did not feel like walking.

We got annoyed with the constant noise from the construction right next door of the “new” Holiday Inn which is apparently due to open at the end of 2013. Had we known about the construction, we would not have booked to stay here. The construction noise takes place from 8am-7pm daily. You do not need a wakeup call, and definitely will need either your I-pod head phones or airline type ear plugs while sitting on your room patio, laying at the pool side, or if you decide to have a Thai massage at the pool area! We discussed this problem with the manger (Bruno) who offered us alternative accommodation at the Holiday Inn on either Phi Phi or Phuket. Neither options was suitable as we had been to both and had no desire to go back, plus time to travel to/from these destinations would have taken a day off our short stay in Krabi … so not a suitable solution for us. Had we known about the construction here we would have booked at Krabi Village Resort again…..which was great on our previous stay.

Other disappointments were the lack of selection at breakfast …. Not spectacular & definitely not 4 star!
Pool bar staff were very sweet/friendly/helpful, however ran out of “wine by the glass”! Guests need to go to the pool bar if they wanted a drink or pool-side meal … staff don’t walk around asking if anything is required.

Our room was on the first floor (room 2206 facing the reception area) which we were pleased about after a few days stay. If you have a “pool access room” I can’t see how you have any privacy without closing your curtains at all times whilst in your room, and also endure the noise of early morning kids/adults swimming right in front of your room! Only down side about staying on the upper level floors’ facing the reception area is having to walk via some “smelly” areas in the passage ways and need to close your eyes to the disgusting polluted river, garbage & dilapidated buildings at the back of the hotel!

Other irritations were our shower curtains which were covered in mould. These were removed to be cleaned on our 2nd day ….. Never to be returned! Needless to say our bathroom area looked like a mini swimming pool each time we had a shower. Rooms have very, very limited shelf space to pack clothes …. Best to leave it in your suitcase! However room size was good, beds were extra large & lots of extra towels are supplied.

There was a lot of confusion with our mini bar bill when we checked out; and mini bar was replenished in a hap hazard way during our stay …. Never knew what you would find or not find! At least there is a lovely well stocked supermarket at the hotel entrance where we purchased what we needed.

I definitely would not stay here until the new Holiday Inn next door has been built; and the full up-grade of the current Holiday Inn has been done ….. So give it maybe 2 years before looking at staying here!

Room Tip: Not sure what to suggest as all rooms will be subjected to the construction noise from next door. Po...
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  • Stayed January 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 682Joanne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marcus W, General Manager at Holiday Inn Resort Krabi Ao Nang Beach, responded to this review, 16 March 2013
Dear Guest,

Thank you for your feedback and taking the time to post your comments. I reviewed your comments regarding your stay with us at the Holiday Inn Krabi Ao Nang Beach. We do take all comments seriously and appreciate all the feedback we can get. I do apologize for the issues which you have experienced. Action has been taken in respect of that situation to avoid any of those situations happening again.
As a management team, we take all comments seriously and share them with our staff, so we may resolve any and all issues. Again, thank you for the comments.

We hope to welcome you back as our guests in the near future so you can experience the improvement since your last visit and especially to experience our wonderful new Rooms and facilities.

Sincerely,
Marcus Wirsching
General Manager
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London, United Kingdom
1 review
2 of 5 bubbles Reviewed 1 March 2013

We stayed here for 7 nights in February 2013. This hotel leaves much to be desired. Our room # 2304 was spacious with a comfortable bed but, other than a small wardrobe with coathangers in which screws had been inserted to allow them to hang, there were no drawers or cupboard space so one has to live out of ones suitcase. Immediately on arrival in our room we detected a sewage stench which was masquareded by a scented oil burner over a tee light candle. As the week progressed the stench increased and the more tee light candles and oil had to be requested.! On reflection we should have asked to change rooms but we didn't. More fools us !! The one small positive factor of the room was the spacious patio which faced the sun from 12 noon onwards. However, not all rooms are so positioned

When we booked we were made aware of the adjacent on-going building works and the risk of associated noise. However, whilst we were aware of this it did not bother us at all. The noises in the room during the night bothered us much more i.e. gurgling water, air conditioning units, althought we prefer not to use air conditioning in the room at night so not our fault, and many other unexplained nosies that wakened us from time to time.

The hotel completely lacks any ambience ! The breakfast offered fresh fruit, "fruit juice" which was not real fruit juice, cereal, and a varied buffet of, sausage, bacon etc, fresh eggs, any style, could be ordered but is very basic. They do also cater well for the Asian style breakfast with noodles, chicken, rice etc. The general service leaves much to be desired with plates left on tables and having to frequently ask for coffee repleshinments.

Other than the pool bar there is one other bar located in the hotel lobby. This bar totally lacks atmosphere and on each occasion we returned to the hotel after having had dinner outside at around 21.00hrs there was no-one at the bar. On one occasion we went to the lobby bar during happy hour and ordered a glass of white wine which was included on the happy hour drinks menu. However, we were informed that wine was not included in the happy hour menu and so we could not order wine ! This demonstrated a total lack of customer service, as in actual fact, we would have paid the full price for the wine given the opportunity to buy it ! Interestingly wine was "whited - out" from the happy hour menu thereafter !

Overall our experience was very dissapointing. The room is very basic and noisy, the breakfast is very average, the service could be much improved. This hotel is not what it appears on its web-site ! We commented that it was the Thai version of Fawlty Towers !

  • Stayed February 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Brian M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Resort Krabi Ao Nang Beach, responded to this review, 23 March 2013
Dear Brian M,

Thank you for taking the time to write your review following your recent stay. It is our goal to consistently provide superior service and accommodations at our hotel and your comments are very important to us. Please accept my apologies for any inconvenience caused you and for falling short of your expectations. We are working hard to improve our product and would love for you to give us an opportunity to make up for your poor experience.

If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask the Manager on Duty.

Sincerely,

Connie D
Case Manager
IHGCare
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Additional Information about Holiday Inn Resort Krabi Ao Nang Beach

Property: Holiday Inn Resort Krabi Ao Nang Beach
Address: 123 Moo 3 | Ao Nang Beach, Ao Nang, Krabi Town 81000, Thailand
Phone Number:
Region: Thailand > Krabi Province > Krabi Town > Ao Nang
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 On the Beach Hotel in Ao Nang
#6 Family Hotel in Ao Nang
#6 Spa Hotel in Ao Nang
#9 Luxury Hotel in Ao Nang
#11 Romantic Hotel in Ao Nang
Price Range (Based on Average Rates): £
Hotel Class:4 star — Holiday Inn Resort Krabi Ao Nang Beach 4*
Number of rooms: 173
Official Description (provided by the hotel):
Holiday Inn Resort Krabi Ao Nang Beach. Krabi's best value resort with a playful sense of tropical fun from waterslides to free-form pools and swim-up bar. Treat yourself in our Spa while your children can be entertained in children's playgrounds and our specially designed kids & teen zones. Everyone can stay connected with FREE WiFi throughout the resort. Enjoy a tropical cocktail at our fun pool bar, dine in our Inn Asia restaurant or just relax at our lobby library. Refresh yourself in our modern-designed rooms with comfortable beds whilst enjoying the view from your balcony offering stunning views of the resort pool or scenic Ao Nang Bay. Whether you are looking for a perfect family gateway with the kids, or are a couple seeking a quite romantic break, or if you are simply looking for a great place to spend a weekend away with your friends. At Holiday Inn Krabi, Ao Nang Beach, we know kids are on holiday too. The Kids' Club is designed to make their stay unforgettable and full of fun during your family vacations in Krabi. Kids' Club is open daily and is a free service to in house guests. Kids will enjoy all the indoor and outdoor activities. The children in our Kids' Club are accompanied by our recreation team. ... more   less 
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Holiday Inn Resort Krabi Ao Nang Beach

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