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Holiday Inn Resort Krabi Ao Nang Beach
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Reviews (1,933)
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All reviewskids clubsala talaypool access roomkids poolkids suitewave barthe penthousenew wingtuk tukao nang beachopposite the beachgarden viewlong tail boatlarge poolpool sidephi phibuffet breakfast
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1,105 - 1,110 of 1,933 reviews
Reviewed 15 December 2013

Check-In/Out, 12-14 December 2013. Will definitely think MORE THAN twice whether to stay here again!

Booked 2 Suites (Pool Access) for 2 nights. On arrival, we were informed that it was only for 1 night. After a short debate, we were finally given 2 nights and we paid full in cash. We thought perhaps that was the end of it but it was far from it. On the 2nd night we bought 5 breakfast vouchers from the female staff on duty at the Reception Counter. She confirmed the voucher is sufficient proof of payment since our request for a receipt was denied. After having had the mundane small variety of a breakfast buffet that included overly cooked bacon, we checked out early (taxi waiting) at 8.30am but were held back by a sullen stiff faced male staff who asked for payment of the breakfast vouchers. Although we related our experience with the female staff the night before, he maintained that he had no record of payment and continued arguing that payment must be made before we could go. Only after we insisted that he contact the staff who sold us the vouchers, did he start making a few calls and spoke in Thai. When he concluded his calls, he said that the "girl" would help us this time and we could go.

I wonder what kind of help he meant and how he could remain unapologetic for wasting our time and unduly stressing us out!

I'm of opinion that some staff are in syndicate to collect cash and not recording it officially!

This resort hotel is at a good location and blessed with great facilities but it's really sad to waste our time traveling to Krabi only to have it spoiled by poor staff.

P/S The pool was also a bit dirty, foreign matter easily visible underwater.

Room Tip: Rooms near swamp/river, unpleasant smell.
  • Stayed: December 2013, travelled with family
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1  Thank Ivan L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elyes_Ben_B, General Manager at Holiday Inn Resort Krabi Ao Nang Beach, responded to this reviewResponded 16 December 2013

Dear Ivan,
Greetings from Holiday Inn Ao Nang, Krabi and hope your trip back to Malaysia went very well.
Thank you for taking the time to share your kind feedback with us. We were very sad to read your stay with us did not meet your expectations, this is most certainly not reflective of the high standards we aim to achieve.
Being recently re-branded to a Holiday Inn Resort, we are still working through certain standards with the team to ensure consistent implementation. Please note that all your comments are taking our full attention and training is on the way to improve hotel services.
Dear Ivan, once again, Thank you for bringing this issue to my attention and really hope to welcome you back to Krabi in the near future.
If we can be of any assistance in the future please do not hesitate to contact me directly. We look forward to welcoming you back.

Kind Regard,
Elyes Ben Brahim
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 December 2013

It does what it says on the tin - a good 4 star hotel in a good location. Perhaps the biggest bed I have ever slept in in a lovely pool access room - which was a complimentary upgrade . All staff really friendly and pool/ facilities really good Breakfast okay - usual options though no bacon a couple of days. All in all a nice place to stay

Room Tip: Pool access rooms really nice
  • Stayed: November 2013, travelled solo
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Thank mikepd_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elyes_Ben_B, General Manager at Holiday Inn Resort Krabi Ao Nang Beach, responded to this reviewResponded 16 December 2013

Dear Friends,
Greetings from the Holiday Inn Resort Krabi Ao Nang Beach! First of all, thank you for your great feedback on tripadvisor, I was very proud to share all your kind comments with all the team. Since it is our philosophy to constantly improve all details of our hospitality and to make our guest's experience as enjoyable as possible we appreciate that you took the time to share your experience with us. Once again, we thank you for providing us with this fabulous feedback.
Hope to welcome you back to Krabi in the near future.
--
Best Regards,
Elyes Ben Brahim
General Manager

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Reviewed 13 December 2013

We stayed here from 8th to 13 December. First day was hard to go to the beach because the kids literally got stuck with the amazing new pool. There are so many slides and even i joined in to have fun with them. We had a room facing the swamp at the new wing, not so nice, but was extremely peaceful. The room is spacious and the sofa bed is perfect for my 6 year old. Only comment is that there is no mosquito mat, and somehow it only appeared on the third day. Maybe it is a slip of mind from the staff? The kids club is so new, when we were there, the staff was still unpacking the toys but nevertheless, my kids love the club and the wonderful staff inside there. Location of hotel is away from the noise of main street and we enjoy the short walk to the restaurant and shopping street. Taxi boats could be easily booked opposite hotel and we did it to get to Railey for rock climbing. Booked a couple of tours from hotel also and enjoyed all of them. The only improvement i hope to see is that to have the hotel receptionists more trained in handling customer. We had no issues with any of the staff in Holiday Inn, as they are all very helpful and cheerful, except that lady receptionist, who was rather rude and very cold when we approached her for help.

  • Stayed: December 2013, travelled with family
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1  Thank Bulldogfish
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elyes_Ben_B, General Manager at Holiday Inn Resort Krabi Ao Nang Beach, responded to this reviewResponded 14 December 2013

Dear Guest,
Hope your trip back to the beautiful Singapore city was great. I would like to thank you for your kind feedback on tripadvisor, following your stay with us. We were very happy and proud to read of your overall satisfaction & experience relating to the hotel facilities, staff, service and location, Also I am very happy to hear that the kids had fun and great time with our new waterslides facilities. I have shared your fabulous feedback with all staff during our monthly gathering party. We do look forward to continuing to welcome you back, whenever your travels bring you back to Krabi.

Thanks and best regards,
Elyes Ben Brahim,
General Manager

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Reviewed 11 December 2013

Gostamos de tudo nos 6 dias que passamos em Novembro 2013. O Hotel é Excelente, Grande, Moderno, Muito cómodo, Sempre Limpo, Staff muito simpático, prestável e sempre com um sorriso. Os Quartos são grandes, confortáveis e limpos. A Piscina é 5 Estrelas, enorme. Tem Happy Hour o Bar da Piscina e durante algumas horas da parte d tarde podemos consumir as bebidas com 50 % de desconto. A Localização é excelente, não fica mesmo mesmo no centro mas apenas a 10 minutos a pé ou 2 mntos de tuk tuk estamos lá e sempre se dá um passeio pela cidade até chegar ao centro. Mesmo em frente ao Hotel tem um Pier onde podemos apanhar Long Tail Boats para Raillay Beach ou outras Praias Fantásticas. Os Tours organizados pelo Hotel de Long Speed Boat às Ilhas como por exemplo o Tour das 4 ilhas e o Tour às Ihas Phi Phi e Bamboo está bem organizado e de facto compensa a relação qualidade preço. O Pequeno Almoço tem bastante variedade para todos os gostos e podemos tomar o pequeno almoço olhando o Mar. Krabi é um destino de Sonho e não podiamos ter escolhido melhor Hotel. Depois de muitas horas de buscas na web foi este que escolhemos e na eventualidade de voltar a Krabi certamente farei questão de ficar no Holiday Inn Resort. O Nosso Obrigado a todo o Staff e Parabéns pelo Excelente Hotel e Gestão do mesmo.


We liked everything on the 6 days tht we spend on November of 2013. The Hotel is Excelente, very Big, Modern, Convenient, allways clean and the staff ery nice, helpful, friendly and allways with a smile. The rooms are big, confortable and clean The Pool is amazing and hudge. It has a hapy hour at the pool bar and during some hours we can take the drinks with 50 % discount. The localization is excellent because it is not completely in the center so it´s more calm, it´s only 10 minutes walking to the center or 2 minutes by tuk tuk. Just in front of the Hotel it as a Pier where we can take Long Tail Boats and in 10 minutes arrive at Raillay Beach or other amazing beaches. The Tours organized by the Hotel of Speed Boat as an exemple the 4 island our or the Phi Phi Island and Bamboo Island tour are well organized and the relation quality – price is very good. The breakfast as a lot of variety for all tastes ad we can take it watching the sea and beach. After a lot of hours searching the web to chose the best Hotel in Krabi for our vacation we chose Holiday Inn Resort and we couldn´t have chosen better, if we come back to Krabi we want for sure to stay here again. We want to thank all the friendly staff and Congrats for the Excelent Hotel and good management.

  • Stayed: November 2013, travelled with friends
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1  Thank Tiago De Matos R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elyes_Ben_B, General Manager at Holiday Inn Resort Krabi Ao Nang Beach, responded to this reviewResponded 12 December 2013

Dear Tiago,
Greetings from Krabi, Ao Nang Beach and hope your trip back home went well. Thank you for sharing your fantastic feedback with us. We were delighted to hear you enjoyed your stay with us, greatly appreciated and has been shared with all the team. We look forward to welcoming you back again in the near future to Holiday Inn Krabi.

Elyes Ben Brahim
General Manager
Holiday Inn Krabi, Ao Nang Beach

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Reviewed 10 December 2013

i have stayed in this hotel when it was the sally tally and also after the change over to the holiday inn, however the new section was not open then as it has just opened. the old section is now showing signs of wear but apart from that the location is very good with good bars and restaurants in the area. we stayed in the penthouse room with its own rooftop pool and although the room was very spacious it was not worth the extra money we paid as we had stayed in the other rooms before, the pool had a slight film on it that to be honest looked like it had not been cleaned for a long time which sadly let it down. the breakfast has always been good here and you can sit and look out to see while eating which is great. the staff have always been friendly and efficient and have never let us down to date. how this hotel will be in the future i do not know as they were building big pool slides etc so i gather they will be more geared up towards families with children in the future. saying that this hotel has never let us down and is a good safe bet but maybe a little bit to pricey for what it is as after all it is a holiday inn!!!.

Room Tip: deluxe room is always a good bet
  • Stayed: October 2013, travelled with friends
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Thank MIXERMAN22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elyes_Ben_B, General Manager at Holiday Inn Resort Krabi Ao Nang Beach, responded to this reviewResponded 12 December 2013

Dear Guest,
Greetings from Holiday Inn Krabi and hope your trip back home went well. I would like to thank you for your kind feedback on tripadvisor, following your stay with us. We have noted your comments regarding the pool and shared your feedback in details with all concerned.

We do look forward to continuing to welcome you back, whenever your travels bring you back to Krabi.

Thanks and best regards,
Elyes Ben Brahim,
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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