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“Great location but staff need retraining”

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Holiday Inn Resort Krabi Ao Nang Beach
Ranked #13 of 107 Hotels in Ao Nang
Certificate of Excellence
manchester
Level Contributor
36 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
“Great location but staff need retraining”
Reviewed 1 January 2014 via mobile

Stayed here for seven nights over Christmas. The location if this hotel is brilliant, it's literally across the road from the beach and a swift ten minute walk to town and there are plenty if restaurants and massage spas right outside the hotel. We stated in the new block of this hotel and the rooms were outstanding and the hotel grounds are beautiful .Unfortunately there are an equal number of bad points about this hotel, firstly the staff are half soaked . I've stayed at various hotels all over Thailand where the staff have always been extremely courteous , on the ball and approachable . At this hotel it seemed like they'd employed all the left overs. So e staff would smile and say hello when they saw you around the corridors or in reception others would just ignore you, we asked for a wake up call four times, once we never got a call at all, the other three times they called at totally the wrong time so don't rely on front desk to be your alarm clock if you have a flight to catch. The other problem with this hotel was the relentless building work that seemed to be going on. There was continuous banging and drilling or find diet of path cementing going on all day every day. It didn't make for a relaxing holiday. Also the wifi connection at this hotel is awful as is the breakfast service. In at least three occasions at breakfast things had been moved around so you literally have to hunt around for the drinks and omelette station . Also the choice if food at breakfast is bit great compared to other hotels in Thailand I've stayed at. I'm a vegetarian do there definitely wasn't any choice for me but the chef never offered to make anything fir the veggies. Where as my parents who were stating at the centara up the road had special veggie breakfast dishes made for them daily.

In summary this gas the potential to be a great hotel but the staff are letting it down

  • Stayed December 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank blingo1234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elyes_Ben_B, General Manager at Holiday Inn Resort Krabi Ao Nang Beach, responded to this review, 1 January 2014
Dear Guest,
Greetings from Holiday Inn Krabi, Ao Nang Beach and hope your trip back home was very fine.
Thank you very much for taking the time to share your stay experience with us on Trip Advisor. We would like to offer our sincere apologies for any inconvenience caused regarding the service in our front office and restaurant. Please rest assured that we will emphasise on training for all our operation staff for the comfort of our guests. We appreciate your time in sharing your feedback, and we do hope that we will have the opportunity to welcome you again.

Kind Regards,
Elyes Ben Brahim
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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  • Sleep Quality
  • Rooms
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  • Value
  • Cleanliness
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Constanta, Romania
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 28 December 2013 via mobile

We booked this hotel via a popular reservation site. We were a bot sceptic because of the mixed reviews it got but all in all it had a great score. I think that reflects the hotel perfectly. Located in a quiet part of Ao Nang but a quick 10min walk from the center (2min by scooter) it's a nice, relaxing hotel. Close to the beach (across the street) and with a lot to offer i think it great value. 5min away there is the nautical transportation hub that gets you to all islands around. I suggest you pick the new wings as they (no surprise here) are better equipped but we stayed in the old one and have no complaints. The only thing I really think they should improve is the breakfast. It's the same everyday and not the best but we managed to eat it everyday without a problem. Again, as far as I'm concerned this was a minor setback. Anyways, for those who plan on going I wish you a great time!

Stayed December 2013, travelled as a couple
Helpful?
Thank alex w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elyes_Ben_B, General Manager at Holiday Inn Resort Krabi Ao Nang Beach, responded to this review, 29 December 2013
Dear Guest,
It is very rewarding for us to read such a wonderful review and it really makes our day! Thank you for taking the time to share with us your recent stay at Holiday Inn Ao Nang Beach, Krabi.
Your review has been shared with the team. Our commitment is to provide and continue the best service in town with the purpose of ensuring our guests safety and satisfaction.
Looking forward to welcome you back soon.

Sincerely,
Elyes Ben Brahim
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, Singapore
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 27 December 2013 via mobile

Stayed in the Kids Suite for 4 nights, it comes with a king size bed, a bunk bed, a living room, a common bathroom and a huge balcony. Very comfortable stay for a family of 4.

The Resort has 2 swimming pools, one with slides which is popular among the kids, it can be quite crowded during late afternoon. There is a Kids' Room where parents can leave their children for a short while, ideal when the adults go for cheap massage nearby.

Our package included breakfast, the selection was ok but it took them ages to replenish the food during 'peak hours'. We had few lunches and dinners at the restaurant as well, experienced long wait for the food, and the staff were not attentive, could see other tables were complaining too.

Checked out was pretty fast but they billed us the mini bar which we did not use, so check your bills before you sign off.

Location wise, it is just right across the beach, it is also walkable to 'town' where most tourist are, or simply take a tuk tuk at 20 baht per trip.

Stayed December 2013
Helpful?
2 Thank ataz_backpacker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elyes_Ben_B, General Manager at Holiday Inn Resort Krabi Ao Nang Beach, responded to this review, 27 December 2013
Dear Guest,
Greetings from Holiday Inn Krabi, Ao Nang Beach.
Thank you very much for taking the time to share your memories about your recent stay with us on Trip Advisor. We would like to offer our sincere apologies for any inconvenience caused regarding the service in our restaurant. Please rest assured that appropriate action has been taken regarding your comments immediately and we will emphasise the training to our restaurant and kitchen staff for the comfort of our future guests. We appreciate your time in sharing your feedback, and we do hope that we will have the opportunity to welcome you again.

Kind Regards,
Elyes Ben Brahim
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore
Level Contributor
55 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
Reviewed 26 December 2013

This hotel is newly renovated, our connected pool view rooms in the new wing were spacious, brightly lit and good comfortable beds. The rooms with king bed has a sofa cum bed which opens up to a super single which is qute good. What shocked us was the wardrobe and the toilet. The wardrobe is non existent. So if you are planning to unpack then either forget it or ask for loads of hangers. I almost thought the hanger rod will break at one point. The bathrooms have an open concept. I was okay with it but I know most people may not be okay with not having an option to lock the bathroom.
This hotel is at the far end of the Ao Nang beach. Its a small walk from the main Ao Nang area. Ao Nang beach is nothing to write home about, but there are other stunning clear water beaches in Krabi which can take your breath away. The long tail boat office that takes you to the 4/5 beaches of krabi is right in front of the hotel, so instead of taking a tour just hire a boat for the day for as less as $100. If you are traveling with kids they will definitely love the water slides. The pool though is quite dirty and there were never enough towels around.
The restaurant in the hotel is passable. Nothing great but not bad either. The breakfast buffet was decent. What was frustrating is no one spoke English so when I ordered mash potatoes for my baby they came back with fries on one day, another day they said they run out of potatoes which I found really funny. But there are good restaurants in the neighborhood, so nothing to worry about.
Where this hotel really fails is the staff. Hardly anyone smiles in this place. Which is strange considering Thailand is the land of smiles. No one knows directions to anywhere apart from the operator. The concierge in fact one day sent us to a deserted restaurant with really high recommendations.
All in all- not a bad place to stay. Just little hitches here and there. But hey this is Holiday Inn not Intercontinental so dont expect that.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Buddhakkan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elyes_Ben_B, General Manager at Holiday Inn Resort Krabi Ao Nang Beach, responded to this review, 4 January 2014
Dear guest,
Greetings from Holiday Inn Krabi, Ao Nang Beach. Many thanks for your kind review. The team & I are very happy to hear you thoroughly enjoyed your stay with us and I have shared your comments in details with the management team, our apology regarding the inconvenience you have encountered during your stay with us. We hope to welcome you back again on your next visit to Krabi.

Kind Regards,
Elyes Ben Brahim,
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New Delhi, India
Level Contributor
23 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 26 December 2013

This was the second hotel we stayed in during our honeymoon. We took a roof-top penthouse with a private pool. The was huge and the pool beautiful. The only problem was that I found the bathroom to be too open for my comfort. Everything else was more than perfect. It is about a kilometre or two from the Ao Nang market, and you can walk the distance in about 15 minutes. The ocean is across the road, however, you can't really see it due to obstruction by hotel building and trees. There were rooms on the ground floor that had direct access to the pool from the room porch.

  • Stayed January 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Neha015
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elyes_Ben_B, General Manager at Holiday Inn Resort Krabi Ao Nang Beach, responded to this review, 26 December 2013
Dear Guest,
Sawasdee Krab!

It is very rewarding for us to read such a wonderful review and it really makes our day! Thank you for taking the time to share with us your recent stay at Holiday Inn Krabi, Ao Nang Beach.

Your review has been shared with the team. Our commitment is to provide and continue the best service in town with the purpose of ensuring our guests safety and satisfaction.

Looking forward to welcome you back soon.

Sincerely,
Elyes Ben Brahim
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, Singapore
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 26 December 2013

We booked 2 deluxe rooms, staying for 4 nights. Both rooms offered sea view and located at the new wing! :) It's a great view every morning and evening! The new room is spacious and beds are really comfortable!!! We slept through our 4 nights peacefully. Room service were great as they managed to replace the towels and clean up the room everyday! The new pool and children's facilities were great! Perfect for young children!. Pool side service was also excellent. Staffs were friendly and helpful. The hotel is also located near the night street walk. It's about 10 minutes walk away! However, if you are lazy or tired after walking, a tuk tuk ride would only cost about 20 baht Per person back! There are plenty of restaurants, shops and food stalls located at the night street. Located beside the hotel is also some mini marts and convenience stores in case you're running out of anything!

I made this booking through Airasia as it comes with both flights and hotels stay. Not sure how much the normal rates would cost. I paid about $370/per person which includes the 4 nights stay in holiday inn and 2-way flights from Singapore.To me, it's definitely pretty worth it! I booked it during some sales period. However, breakfast was not included! The price for breakfast per person is 360-400 baht! Since we had activities lined up everyday, we only ate breakfast on the last day as our flight was at 10am.

Some part of the hotel is still under construction, hence causing a little noise. However, the noise is bearable and they tried to minimize it. I would recommend families for stay since the hotel is pretty family friendly. I've seen staff dressed up as clown to entertain children, and they offer kids friendly facilities such as the poolside playground.

Room Tip: Rooms with sea view is perfect.
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  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank blueleoparddd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elyes_Ben_B, General Manager at Holiday Inn Resort Krabi Ao Nang Beach, responded to this review, 26 December 2013
Dear Guest,
Hope your trip back to the beautiful Singapore city was great. I would like to thank you for your kind feedback on tripadvisor, following your stay with us. We were very happy and proud to read of your overall satisfaction & experience relating to the hotel facilities, staff, service and location. I have shared your fabulous feedback with all staff during our monthly gathering party. We do look forward to continuing to welcome you back, whenever your travels bring you back to Krabi.

Thanks and best regards,
Elyes Ben Brahim,
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London
Level Contributor
31 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 24 December 2013

We booked a deluxe room direct with the hotel and paid upfront 12 days prior to our arrival for an eight day stay.

On arrival we were shown to a standard room no mention was made of the fact that they had effectively downgraded us without either mentioning this or indeed offering us a refund for the price difference between the two rooms.

We have just spent one hour complaining only to be told that they don't have any deluxe rooms for the next two days and that they are not prepared to offer us a refund for the down grade. We are obviously now going to have to take this up with Amex on our return home since the hotel is in clear breach of its contractual obligations.

On a separate issue we booked a room for three people we are still waiting for the extra bed to be made up two hours later.

All in all this is not a good start to our stay here. The omens don't look good!

Room Tip: Don't bother booking and paying upfront since the hotel clearly doesn't honour it's cont...
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  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank BayswaterMum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elyes_Ben_B, General Manager at Holiday Inn Resort Krabi Ao Nang Beach, responded to this review, 24 December 2013
Dear guest,
Greetings from Krabi, Ao Nang Beach and thank you for sharing your kind feedback on TripAdvisor during your stay with us. First of all, we really apologige for the inconvenience that you have encountered during your check in regarding room category booking, please note that this incident is taking our full attention.
Dear Guest, once again we are really sad about this incident and please rest assured that we will make sure that your stay with us continue to be great.
Kind Regards,

Elyes Ben Brahim
General Manager
Holiday Inn Krabi, Ao Nang Beach
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Resort Krabi Ao Nang Beach

Property: Holiday Inn Resort Krabi Ao Nang Beach
Address: 123 Moo 3 | Ao Nang Beach, Ao Nang, Krabi Town 81000, Thailand
Phone Number:
Region: Thailand > Krabi Province > Krabi Town > Ao Nang
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 On the Beach Hotel in Ao Nang
#6 Family Hotel in Ao Nang
#7 Spa Hotel in Ao Nang
#9 Luxury Hotel in Ao Nang
#11 Romantic Hotel in Ao Nang
Price Range (Based on Average Rates): £
Hotel Class:4.5 star — Holiday Inn Resort Krabi Ao Nang Beach 4.5*
Number of rooms: 173
Official Description (provided by the hotel):
Holiday Inn Resort Krabi Ao Nang Beach. Krabi's best value resort with a playful sense of tropical fun from waterslides to free-form pools and swim-up bar. Treat yourself in our Spa while your children can be entertained in children's playgrounds and our specially designed kids & teen zones. Everyone can stay connected with FREE WiFi throughout the resort. Enjoy a tropical cocktail at our fun pool bar, dine in our Inn Asia restaurant or just relax at our lobby library. Refresh yourself in our modern-designed rooms with comfortable beds whilst enjoying the view from your balcony offering stunning views of the resort pool or scenic Ao Nang Bay. Whether you are looking for a perfect family gateway with the kids, or are a couple seeking a quite romantic break, or if you are simply looking for a great place to spend a weekend away with your friends. At Holiday Inn Krabi, Ao Nang Beach, we know kids are on holiday too. The Kids' Club is designed to make their stay unforgettable and full of fun during your family vacations in Krabi. Kids' Club is open daily and is a free service to in house guests. Kids will enjoy all the indoor and outdoor activities. The children in our Kids' Club are accompanied by our recreation team. ... more   less 
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Also Known As:
Holiday Inn Resort Krabi Ao Nang Beach

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