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“Childrens paradise!”

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Holiday Inn Resort Krabi Ao Nang Beach
Ranked #13 of 108 Hotels in Ao Nang
Certificate of Excellence
Washingborough, United Kingdom
Level 3 Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Childrens paradise!”
Reviewed 23 February 2014

A great place for children. The slides are super and our kid was playing all day!!
the rooms was ok- spa very good!-the buffet breakfast and dinner was really good at a good price.
the restaurant people were very helpful! Krabi as a place is not so nice..but you can go to the islands around..or the excursions.. the speed boat rides to pipi islands are a bit touristic..watch out which one you will select..

  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Mary K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elyes_Ben_B, General Manager at Holiday Inn Resort Krabi Ao Nang Beach, responded to this review, 25 February 2014
Dear Mary, Greetings from the sunny Ao Nang Beach and hope your trip back to The Uk, went very well. It is such a pleasant to read a great feedback and thank you for sharing your fabulous comments on TripAdvisor. I was very proud to shared your feedback with all the team.
We do look forward to welcome you back to Holiday Inn Krabi,

Sincerely,
Elyes Ben Brahim
General Manager
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  • Location
  • Sleep Quality
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  • Cleanliness
Traveller tips help you choose the right room.   Room tips (404)
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Tasmania
Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 22 February 2014 via mobile

We stayed here when it was the Sala Talay back in June 2012 we enjoyed a Clean comfortable pool access room at the far end of the resort which was a perfect spot. If you want pool access with room privacy request a room away from the pool bar. Also Be aware pool access from these rooms would be very difficult if you have mobility issues as the steps are are only one tile width wide and there are no hand rails. Staff were friendly and helpful. A very enjoyable stay.

Stayed June 2013, travelled as a couple
Helpful?
Thank Legana_crew
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elyes_Ben_B, General Manager at Holiday Inn Resort Krabi Ao Nang Beach, responded to this review, 25 February 2014
Good Day and Sawasdee Krab,

Thank you very much for your recommendations and fabulous feedback here on TripAdvisor. It is our commitment to provide excellent service to all of our guests and it is such a great thought that you have experience this. Rest assured that we will continue to provide the service that delights our guests.

It would be a pleasure to welcome you back to Holiday Inn Krabi, Ao Nang Beach and be of service to you again soon.

Sincerely,
Elyes Ben Brahim,
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kilchberg, Switzerland
Level 3 Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 20 February 2014

My wife and me stayed 9 nights in a Poolaccess room in one of the older wings (room 1104). This whole wing has no direct sun the whole day. So if you are looking to get skin cancer choose another wing. For us this was perfect.
The rooms are a bit tired and worn out. The over head shower was only dripping little water, this was fixed immediately after complaining. In my opinion this is something they have to check before a new guest is arriving as a standard procedure. The taps are stained and could not be cleaned. I guess there clean, but just don't loke nice. To invest in some proper cleaning agent would maybe be a good advice to the management. The cleaning staff told us that this rooms will be renovated soon. Well that's nice for the guests in future, but we where here now and payed the full amount of money for it.
Some of the staff are completely incompetent, specially the young boy at the tour desk. Asking after the "Khao Phanom Bencha" national park (read my review for it) he had no idea what we where talking about and advised to ask some of the senior staff!???
The other staff members where very friendly and helpful if needed. Can't review the language barrier due to my wife is Thai and I speak also a little Thai.
Breakfast is okay, but not exciting. Same variety every day with lower average choices.
Pool is fantastic, big and nice layout, water is refreshing and very clean and not overtreated with chlorine or other chemicals. The garden is very well maintained and nice.
Location is the best at the whole beach.
So over all we really enjoyed our stay with some minor hickups. If they keep up to improve on the little things this will be the place to be.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Peter G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elyes_Ben_B, General Manager at Holiday Inn Resort Krabi Ao Nang Beach, responded to this review, 21 February 2014
Dear Peter,
Sawasdee Krab and Greetings from Holiday Inn Krabi. I would like to thank you for your constructive feedback as every guest impression is valuable fo us. Please rest assured that all issues raised, has been discussed with the entire management to avoid future occurrence. Again, thank you for your kind comments which will help us in our on going efforts to improve our services and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,
Elyes Ben Brahim
General Manager
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phuket
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 19 February 2014 via mobile

I have stayed in on the 17th Feb and upon my check out i have spoken to one of the front desk staff requesting to reserve the same room for the next day as i was going to bring my wife to surprise her for our anniversary the next day, the front desk staff confirmed my request and she promised to reserve the same room for us, the next day we arrived no reservation was made ! And no room type i have requested was available for us We end up with very a disappointment feeling and i was very angry as i have spoken personally to the front staff to make sure she book the same room for us and she just simply forgot it

As both of us are fellow hotelier my wife have left our business card to your front dest manager to expecting an apologize email or even find the resolution of ruin our anniversary experience

Thank you

cheftammasak@gmail.com

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank noimfk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elyes_Ben_B, General Manager at Holiday Inn Resort Krabi Ao Nang Beach, responded to this review, 21 February 2014
Dear Guest,
Greetings from Holiday Inn Krabi and hope your trip back home was fine.
We appreciate the time you took in sharing your concerns with us and I really apologize for the inconvenience caused by the front desk staff during your stay with us, Following to your kind comments, we have shared your feedback in details with all concerned. Rest assured that actions have been taken to improve and to meet our guest needs and expectation.
Hope to welcome you back soon to Holiday Inn Krabi,

Kind Regards,
Elyes Ben Brahim
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 19 February 2014

Stayed here from 6th febuary to 15th febuary 2014,we were given a room on 1st floor in one of the old blocks,overlooking the pool, which was better then looking over the swamp at the back,1st thing that was wrong was when I went for a shower,the shower head was blocked the water was dribbling out,I complained at reception on the way out for the evening,on our return we turned the air con on and well the noise was unbearable it sounded like an very old tuk tuk was driving in the room,so we turned it of,and then during the night we were woken by the sound of dripping water,the air con unit was leaking,so we complained again,then we went to the pool (which I must say is very nice) and to our horror it was like benidorm as in every sun lounger had a towel on it but not a soul in sight,this was a problem for the whole of our stay,so we spent a lot of time away from the hotel visiting the beaches,anyway after all the problems with the room they only had the cheek to charge us for 2 bottles of water from the mini bar lol.

Room Tip: In the new blocks overlooking the pool,not the swamp at the back
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  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank pakimmins
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elyes_Ben_B, General Manager at Holiday Inn Resort Krabi Ao Nang Beach, responded to this review, 25 February 2014
Dear Guest,
Greetings from Holiday Inn Krabi and hope your trip back home was fine.
We appreciate the time you took in sharing your concerns with us and I really apologize for the inconvenience encoutered during your stay with us, Following to your kind comments, we have shared your feedback in details with all concerned. Please rest assured that actions have been taken to improve and to meet our guest needs and expectation.
Hope to welcome you back soon to Holiday Inn Krabi,

Kind Regards,
Elyes Ben Brahim
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, Singapore
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 16 February 2014

The hotel is fairly new and okay, but the overall experience was a bit disappointing. The swimming pools was dirty and was not cleaned for the two weeks we spent there, even though we commented upon this. It was very noisy all day, and very few sun beds. The food was very expensive, and for New Years Eve it was compulsory dinner, which was only a big chaos with loud music and too much people for them to handle. Also, the rooms on the first floor that faces the jungle is always sneaked in to by garden workers etc that walk past there on their way home. And, if you need the front desk to help you with anything, forget it!

Room Tip: Stay away from the first floor that faces the jungle.
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  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank julie_myhre
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elyes_Ben_B, General Manager at Holiday Inn Resort Krabi Ao Nang Beach, responded to this review, 16 February 2014
Dear Julie,
Greetings from Holiday Inn Krabi and hope your trip back to Singapore was fine.
We appreciate the time you took in sharing your concerns with us during New Years Yves period. I apologize for any inconvenience caused during your stay with us, Following to your kind comments, we have shared your feedback in details with all concerned. Rest assured that actions have been taken to improve and to meet our guest needs and expectation.
Hope to welcome you back soon to Holiday Inn Krabi,

Kind Regards,
Elyes Ben Brahim
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Missoula, Montana
Level 4 Contributor
39 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 13 February 2014

After a week shuffling around Thailand and staying in random hotels, at arrival and for most of our stay, this was a perfect hotel to finish our trip: super clean, beautiful grounds, awesome swim up pool bar, and good food. We had an unfortunate event though that reduced the rating from 5 to 2. One of the front desk individuals was extremely dishonest with us. One of our friends who was staying at a nearby hotel dropped off a shopping bag full of cloths from a market at the front desk for us. When we asked the front desk individual to retrieve the bag for us, she acted as if she didn't have any idea where it was. She kept giving us a very smug smirk that convinced my brother and I that she knew exactly where the bag was (and she had no intentions of giving it to us). Secondly, we needed to inquire about taxi transportation to the airport. We were told we needed to pre-book with the front desk. So again we spoke with the same individual and she stated the cost would be 400 bht (about $12). We were not ready to go to the airport yet. Twenty minutes later I told her we were ready to go and asked to her book the taxi at which she now quoted a cost of $1,300 bht ($37). I know we're not talking a lot of dollars, but she was entirely trying to take advantage of us. I called her out for being dishonest right in front of other guests, and I stated I would only pay 400 bht. She stated ok and asked for the money (in Thailand, you pre-pay a lot of airport and ferry taxis with travel agents, so we didn't think this request was odd), so we handed her the money. After waiting 10 minutes for the cab, my intuition told me something wasn't right that she didn't give me a receipt to show the cab I paid. I went up to her to ask for the receipt and she gave me the cash back and told me to pay directly to the cab! I was floored, as she was clearly hoping we'd drive off in the cab and she'd pocket the money! After a week in Thailand we never felt swindled by anyone until we got to this higher-end hotel. It left a very bad taste in our mouths to have been attempted to be screwed by an employee three different times in a matter of 20 minutes. Background checks, Holiday Inn? I guarantee this girl has a rap sheet.

Stayed February 2014, travelled with friends
Helpful?
5 Thank thofri01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elyes_Ben_B, General Manager at Holiday Inn Resort Krabi Ao Nang Beach, responded to this review, 14 February 2014
Dear Guest,
Greetings from the sunny Ao Nang Beach and hope your trip back home went very well. It is such a pleasant to read a great positive feedback and thank you for sharing your comments on TripAdvisor. Please note that your feedback have been shared to the concerned departments and the management for reference in ensuring that we meet our guest’s needs. Noted for the front office staff. We do look forward to welcome you back to Holiday Inn Krabi, and be of better service to you in the near future.

Sincerely,
Elyes Ben Brahim
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Resort Krabi Ao Nang Beach

Property: Holiday Inn Resort Krabi Ao Nang Beach
Address: 123 Moo 3 | Ao Nang Beach, Ao Nang, Krabi Town 81000, Thailand
Phone Number:
Region: Thailand > Krabi Province > Krabi Town > Ao Nang
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 On the Beach Hotel in Ao Nang
#6 Spa Hotel in Ao Nang
#6 Family Hotel in Ao Nang
#10 Luxury Hotel in Ao Nang
#11 Romantic Hotel in Ao Nang
Price Range (Based on Average Rates): £
Hotel Class:4.5 star — Holiday Inn Resort Krabi Ao Nang Beach 4.5*
Number of rooms: 173
Official Description (provided by the hotel):
Holiday Inn Resort Krabi Ao Nang Beach. Krabi's best value resort with a playful sense of tropical fun from waterslides to free-form pools and swim-up bar. Treat yourself in our Spa while your children can be entertained in children's playgrounds and our specially designed kids & teen zones. Everyone can stay connected with FREE WiFi throughout the resort. Enjoy a tropical cocktail at our fun pool bar, dine in our Inn Asia restaurant or just relax at our lobby library. Refresh yourself in our modern-designed rooms with comfortable beds whilst enjoying the view from your balcony offering stunning views of the resort pool or scenic Ao Nang Bay. Whether you are looking for a perfect family gateway with the kids, or are a couple seeking a quite romantic break, or if you are simply looking for a great place to spend a weekend away with your friends. At Holiday Inn Krabi, Ao Nang Beach, we know kids are on holiday too. The Kids' Club is designed to make their stay unforgettable and full of fun during your family vacations in Krabi. Kids' Club is open daily and is a free service to in house guests. Kids will enjoy all the indoor and outdoor activities. The children in our Kids' Club are accompanied by our recreation team. ... more   less 
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Holiday Inn Resort Krabi Ao Nang Beach

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