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“Paradise” 5 of 5 bubbles
Review of Ban Sainai Resort

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Ban Sainai Resort
Ranked #1 of 106 Hotels in Ao Nang
Certificate of Excellence
Petaling Jaya, Malaysia
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
“Paradise”
5 of 5 bubbles Reviewed 31 May 2014

We arrived Ban Sainai Resort at 9am, and was given a very warm welcome by Oh and Pom. Delivering beyond expectations, we were allowed an early check in and a complimentary breakfast. We loved the peaceful environment and friendly, courteous manner from all the staffs of Ban Sainai. Staying at The Pond, which offers absolute privacy, not forgetting the huge bathtub, was indeed a perfect honeymoon for us!

  • Stayed May 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
3 Thank vc1182
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hathaitat, Manager at Ban Sainai Resort, responded to this review, 2 June 2014
Dear Our Valued Guests,

Sunny Greetings from Ban Sainai Resort and thank you for your kind review on tripadvisor.
For specifically praising our Front Desk Team Miss Pom & Mr. Oh, we are very much thankful.

I believe that this will be a driving force to strive for the better for all our dear guests.
It is like the award for our team who doing their very best to serve our guests and make sure service is impeccably friendly & attentive to details.

We are acknowledged for your enjoyment during the time you had stayed at Ban Sainai Resort and thank you once again for this truly positive review.

Should you may have any further inquiries, please feel free to let us know at eam@bansainairesort.com/ sales@bansainairesort.com.

Warmest Regards,
Ms. Hathaitat Eng-Chuan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,309 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (157)
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  • Chinese (Simplified) first
  • Danish first
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English first
Bangkok, Thailand
1 review
5 of 5 bubbles Reviewed 30 May 2014

We (3 of us) stayed in Ban Sai Nai Resort for 3 nights / 4 days. Thank to everything here, a gorgeous swimming pool having cliff background, a restaurant food was delicious, their staff were polite and a room was quiet.

  • Stayed May 2014, travelled with friends
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank ben5592014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hathaitat, Manager at Ban Sainai Resort, responded to this review, 31 May 2014
Dear Our Valued Guests,

Sawasdee Ka from Ban Sainai Resort!
Delighted to have received your kind review on Tripadvisor and truly thankful for your kind stay.

Taken well acknowledged regarding your enjoyment for this first trip in Thailand.
It is such a pleasure to have a chance to welcome you, and make your journey so memorable.

As for a delicious restaurant food, and the well mannered team members I had already passed this praise to them. Definitely, they are all smiling. And our team had passed the sincere thank you to you as well as a See You Again Soon note.

Next chance if we do have an opportunity to meet again, please do not forget to keep us noted for further assistance at eam@bansainairesort.com or sales@bansainairesort.com.

Delighted to assist you as always!

Warmest Regards,
Ms. Hathaitat Eng-Chuan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 29 May 2014 via mobile

We stayed in Ban sainai Resort for 4 days. Everything was perfect. The place is like paradise, located under incredibles cliffs and surrounded by beautifull palmtrees. The staff was so kind and polite and our room was quiet, very clean and with fantastic views. Awesome swimmingpool and the food in the restaurant was delicious. I dont doubt we will come back to Ban Sainai resort. Congratulations for this perfect resort.

Stayed May 2014, travelled as a couple
Helpful?
Thank Francesc L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hathaitat, Manager at Ban Sainai Resort, responded to this review, 29 May 2014
Dear Our Valued Guests,

Sunny Greetings from Ban Sainai Resort Aonang!
And thank you for your kind stay and this positive review.

For spending your time for 4 nights here, we had acknowledged your enjoyment during your holiday.

Thank you, for your kind review sharing with others to know.

For next chance, please do not hesitate to let us know if you have any further query at eam@bansainairesort.com or sales@bansainairesort.com.

Delighted to assist you as always!

Warmest Regards,
Ms. Hathaitat Eng-Chuan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Inverness, United Kingdom
Level Contributor
29 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
5 of 5 bubbles Reviewed 27 May 2014

We stayed here for 5 nights as part of a trip touring Thailand. The resort was ideally located for us; out of Ao Nang town centre but only a 10 minute walk to its shops and restaurants on the main road. We stayed in a Coconut Room and paid £46 per night B&B for a couple. The room was very spacious and comprised of a large comfortable bed (with 2 pillows each) and mosquito net (which wasn't needed), side tables, cushioned bench large enough to lie on, desk and chair and wardrobe. Also in the room was a large fridge, 1 complimentary bottle of water per day per person, robes and flip-flops, safety deposit box, hair-dryer, TV (with lots of English speaking channels) and air conditioning. The bathroom was the largest we have encountered in 2 months of travelling around Asia and comprised of a separate bath and large shower cubical and complimentary toiletries. Externally, we had a large covered veranda area with benches and a towel rack.

First the good stuff:
Thick curtains over the glazing meant no need for an eye mask to cut out light;
No noise issues due to the location and good distance between neighbouring rooms;
The Wi-Fi is available throughout the resort (in the room, by the pool and at the restaurant) and is fast enough for a voice call back to the UK;
The resort is set in lovely grounds and the pool area is beautiful. We didn't struggle to get a sun lounger any day and complimentary towels are provided (separate from the towels in the room) for use around the pool. There is also a WC, shower and bar at the pool;
We ordered room service on a couple of occasions (same price as eating at the restaurant) and found the food to be tasty. At breakfast you can order items cooked to order off a menu and / or take whatever you fancy from the large buffet all of which was also good;
The staff were very friendly and happy to help - they even telephoned a ferry operator for us to make sure that they were coming to collect us on the day we checked out;
Note that there is no alcohol served in the resort.

There wasn't much that wasn't so great except that there wasn't any hot water during our stay so we could not use the bath. We did try a cold bath but even when it's 30oC outside, a cold bath still feels rather chilly.

Overall, we feel we got value for money given the quality of the room, breakfast and resort generally. We would recommend the resort and we would stay again.

  • Stayed May 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Cetra14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hathaitat, Manager at Ban Sainai Resort, responded to this review, 28 May 2014
Dear Our Valued Guests,

Sunny Greetings from Ban Sainai Resort.
We do hope you had arrived to your destination safe & sound!

Thank you for your kind patronage to our resort, especially to note that you had enjoyed most of the things we provided e.g. courtesy hospitality, amenities, facilities, spacious cottage and en suite shower size or choice and taste of cuisine during your stay.

For sharing a difficulty in using the hot water facilities, we had taken note and will ensure to double check the cottage once again.

For this kind of situation, if we do have a chance to welcome you here again. Please don't feel hesitate to let our receptionist knows right away. So that, we shall make sure things will run as smooth as it should be for our dear guests' most conveniences.

For spending the time writing us such a long & positive review, we are delighted to receive such kind patronage.

For next chance if you have a plan to travel down here in Southern Thailand, please do not forget to stay with us so we shall be at your service once more.

Please also feel free to leave any query at eam@bansainairesort.com or sales@bansainairesort.com for further assistance.

We do look forwards to welcome you back soon!


Warmest Regards,
Ms. Hathaitat Eng-Chuan
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dubai, United Arab Emirates
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed 26 May 2014

Great resort situated in the midst of the jungle. We experienced some problems initially and we didn't get a great first impression; front desk didn't help with our luggage on arrival (was just staring as we struggled to get it out of the taxi and up to the reception desk), lots of mosquitoes in the room & painfully slow internet. The mosquito problem was solved quickly and the internet became slightly faster. We did leave the resort on a high note as staff proved to be resourceful and efficient, the hotel beautiful, and facilities and location superb. But staff lacked some warmth. It didn't feel like we entered a second home and this is why Ban Sainai "only" gets a four.

  • Stayed May 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
Thank mackej85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hathaitat, Manager at Ban Sainai Resort, responded to this review, 27 May 2014
Dear Our Valued Guests,

Greetings from Ban Sainai Resort, and thank you for your kind visit.

To note that you had left our resort without some warmth memories, we are terribly sorry to know that our team members had not strike for the best service delivered for you during your check in moment.

We had taken note for such inconveniences and a lack of warmth commented by you and definitely we will ensure that things will be improved for the hospitality vice or the slow internet speed.

However, thank you for being with us here and for commenting. Without your kind comment, we may not know that the issue had happened.

We do hope we will have a second chance to ensure that you will leave with great memories.

Warmest Regards,
Ms. Hathaitat Eng-Chuan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
cimpulung arges
Level Contributor
89 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 126 helpful votes
5 of 5 bubbles Reviewed 24 May 2014

We spent very beautifull days here, everything was great . I have no words to describe the scenery , I loved it ! Rooms are beautifull, garden very well manteined and pool ...I give it 5 stars.
Breakfast is nice and people very helpfull. Thank you !
P.s. I did not enjoy very much Ao Nang but this hotel is special.

  • Stayed April 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank enia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hathaitat, Manager at Ban Sainai Resort, responded to this review, 28 May 2014
Dear Our Beloved Guests,

Sunny Greetings from Ban Sainai Resort.

And thank you so much for rating us as a 5 stars resort even we are just rated ourselves at 3.5 stars.

For such kind rating from you, we had learnt you had enjoyed your stay.

It is the greatest rewards for us all Ban Sainai Team to strive as best as possible to ensure our guests had the best time during the trip.

Thank you, for being here and sharing this wonderful review on Tripadvisor.

For next chance, in case you may have any queries, please do not be shy to leave your email at eam@bansainairesort.com or sales@bansainairesort.com for further assistance.

We are delighted to serve you as always!

Warmest Regards,
Ms. Hathaitat Eng-Chuan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Halifax, Canada
Level Contributor
21 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 bubbles Reviewed 24 May 2014

Ban Sainai Resort was our first stop on our family visit to South East Asia - we could not have been more impressed, in fact we extended out stay by a day since we didn't want to leave. Sang was our man, and he was attentive to everything we needed - such a friendly and professional guy and he went above and beyond to make us happy! The pool is fantastic - huge and clean and great for relaxing with a cold drink in hand...and the backdrop of the limestone cliffs is breathtaking. The rooms are spotless, huge and comfortable. As a family of four, we rented two side by side adjoining rooms which worked out perfect. The included breakfast is delicious and plentiful, and the servers are sweethearts! We took advantage of the free shuttle into town each day and even walked home after eating at Massaman (great restaurant) and it only took about 10 minutes. If you are thinking of going to Krabi Province, treat yourself to Ban Sainai Resort...it was a bit above our budget but worth every penny and we would go back tomorrow if we could! Just go!

Room Tip: For families, the joining rooms by the water are excellent!
See more room tips
  • Stayed May 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
1 Thank Thebigisland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hathaitat, Manager at Ban Sainai Resort, responded to this review, 28 May 2014
Dear Our Beloved Guests,

Sunny Greetings from Ban Sainai Resort.
And thank you so very much for your kind comment to our resort, and definitely your kind stay.

We do hope you had enjoyed the time in Krabi town, after you had left us days ago.

For giving such a kind praise to Mr. Sang, our bell boy & driver I am sure this is the greatest gift for him as the greatest rewards to his performances. We will sure pass this praise for him to see.

We all here do appreciate your kind stay and experiences shared with the rest of travelers to see.

For next chance, if you had traveled around Krabi again please feel free to drop us an email for any further inquiry you may have at eam@bansainairesort.com or sales@bansainairesort.com

Until then, please stay healthy & happy!

Warmest Regards,
Ms. Hathaitat Eng-Chuan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Ban Sainai Resort

Property: Ban Sainai Resort
Address: 550 Soi Aonang 11/1, Moo 2, Ao Nang, Krabi Town 81180, Thailand
Phone Number:
Region: Thailand > Krabi Province > Krabi Town > Ao Nang
Amenities:
Beverage Selection Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Swimming Pool Airport Transportation
Hotel Style:
Ranked #1 of 106 Hotels in Ao Nang
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Ban Sainai Resort 3.5*
Number of rooms: 40
Official Description (provided by the hotel):
BAN SAINAI RESORT is located among tranquil tropical greeneries with its unique setting on a small hill, surrounded by coconut groves against a backdrop of sheer limestone cliffs. The resort simply presents a lifestyle of the locals, with a lush environment and breathtaking nature-made beauty. Staying with us, you will enjoy your holiday with our saltwater system swimming pool overlooking limestone cliffs as a magnificent backdrop. Plus the comfort of the private deluxe cottages that makes your holiday even more peaceful & memorable. The resort style is not only inspired and designed for those stylish needs but also for restful holiday seekers. Ban Sainai Resort offers 40 simple yet comfortable deluxe cottages, is with unique Southern Thai style with a private balcony and a seating area. Each spacious cottage equipped finely with an Air-Condition, Flat TV & Satellite, Safety Deposit Box and An En Suite Bathroom. The resort features an outdoor pool running by saltwater system which is gentle to your skin. Refreshing soft drinks, freshly brewed coffee or choices or mocktails are ready to be served for you at the Pool Sala. At Ban Sainai Resort, free Wi-Fi is available throughout the area. ... more   less 
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Also Known As:
Ban Sainai Resort Krabi/Ao Nang

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