All the rave reviews about the pool and the cliff face view are bang on. You just can't beat that pool. This review will focus on some of the more problematic issues with Ban Sainai, issues that other reviews have seemed to gloss over.
First off, I should say that our expectations were pretty high based on the hotel's status as the number 1 rated hotel in Ao Nang. Our expectations are almost certainly influencing this review.
Problem 1: the car never showed up. We had booked a pickup through the hotel, but after waiting for 30 minutes at the airport, we simply paid a taxi to take us to the hotel. Staff were sort of less than apologetic about the mishap. The reaction from the staff was reflective of some of the communications difficulties we experienced - though I have to admit staff were quite sweet and helpful for the most part. And it isn't exactly fair of us as English speaking westerners to expect staff to speak our language. Still, we stayed in many other hotels where this problem was much less acute.
Problem 2: the room. You will definitely have bugs and mosquitoes in your room, no getting around that in this climate. That's not the hotel's fault. However, the mosquito net around our bed had big holes in it - it was eventually replaced a few days into our stay. The bathroom window was unable to fully close, and so humidity just pours into the bathroom and you must keep the bathroom door shut at all times. The bathroom sort of feels quite separated from the rest of the room because it is always incredibly humid in there. Also, expect to hear lots of banging and scratching on the roof from animals at night time... not at all the hotel's fault, just a function of the location and the cabin setup of the room.
There were other small things that sort of bugged us, including the restaurant location which is in a sort of body of water that breeds mosquitoes.
The food at the restaurant was better than we expected. Not sure everyone knows this, but the hotel is alcohol-free.. which worked out well for us since we don't drink much. Pretty sure you can bring your own drinks to your room anyways.
On the plus side, like everyone said, the pool and the view from the pool are out of this world. It almost makes up for all the hotel's shortcomings.
I feel a bit crummy writing a mostly negative review like this, but Ban Sainai's status as the number 1 place in Ao Nang just doesn't sit right with me.
- Official Description (provided by the hotel):
- BAN SAINAI RESORT is located among tranquil tropical greeneries with its unique setting on a small hill, surrounded by coconut groves against a backdrop of sheer limestone cliffs. The resort simply presents a lifestyle of the locals, with a lush environment and breathtaking nature-made beauty. Staying with us, you will enjoy your holiday with our saltwater system swimming pool overlooking limestone cliffs as a magnificent backdrop. Plus the comfort of the private deluxe cottages that makes your holiday even more peaceful & memorable. The resort style is not only inspired and designed for those stylish needs but also for restful holiday seekers. Ban Sainai Resort offers 40 simple yet comfortable deluxe cottages, is with unique Southern Thai style with a private balcony and a seating area. Each spacious cottage equipped finely with an Air-Condition, Flat TV & Satellite, Safety Deposit Box and An En Suite Bathroom. The resort features an outdoor pool running by saltwater system which is gentle to your skin. Refreshing soft drinks, freshly brewed coffee or choices or mocktails are ready to be served for you at the Pool Sala. At Ban Sainai Resort, free Wi-Fi is available throughout the area. ... more less
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- Also Known As:
- Ban Sainai Resort Krabi/Ao Nang