We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Not bad... but definitely not great, either”
Review of Ban Sainai Resort

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Ban Sainai Resort
Ranked #1 of 108 Hotels in Ao Nang
Certificate of Excellence
Toronto, Canada
Level 6 Contributor
118 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
“Not bad... but definitely not great, either”
Reviewed 16 June 2014

All the rave reviews about the pool and the cliff face view are bang on. You just can't beat that pool. This review will focus on some of the more problematic issues with Ban Sainai, issues that other reviews have seemed to gloss over.

First off, I should say that our expectations were pretty high based on the hotel's status as the number 1 rated hotel in Ao Nang. Our expectations are almost certainly influencing this review.

Problem 1: the car never showed up. We had booked a pickup through the hotel, but after waiting for 30 minutes at the airport, we simply paid a taxi to take us to the hotel. Staff were sort of less than apologetic about the mishap. The reaction from the staff was reflective of some of the communications difficulties we experienced - though I have to admit staff were quite sweet and helpful for the most part. And it isn't exactly fair of us as English speaking westerners to expect staff to speak our language. Still, we stayed in many other hotels where this problem was much less acute.

Problem 2: the room. You will definitely have bugs and mosquitoes in your room, no getting around that in this climate. That's not the hotel's fault. However, the mosquito net around our bed had big holes in it - it was eventually replaced a few days into our stay. The bathroom window was unable to fully close, and so humidity just pours into the bathroom and you must keep the bathroom door shut at all times. The bathroom sort of feels quite separated from the rest of the room because it is always incredibly humid in there. Also, expect to hear lots of banging and scratching on the roof from animals at night time... not at all the hotel's fault, just a function of the location and the cabin setup of the room.

There were other small things that sort of bugged us, including the restaurant location which is in a sort of body of water that breeds mosquitoes.

The food at the restaurant was better than we expected. Not sure everyone knows this, but the hotel is alcohol-free.. which worked out well for us since we don't drink much. Pretty sure you can bring your own drinks to your room anyways.

On the plus side, like everyone said, the pool and the view from the pool are out of this world. It almost makes up for all the hotel's shortcomings.

I feel a bit crummy writing a mostly negative review like this, but Ban Sainai's status as the number 1 place in Ao Nang just doesn't sit right with me.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Willyliam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hathaitat, Manager at Ban Sainai Resort, responded to this review, 17 June 2014
Dear Our Valued Guests,

Greetings from Ban Sainai Resort and thank you for your kind stay.

We had taken note for some of the inconveniences you had run through, and definitely all had brought up to our management team to work things out more professionally.

It seems like you had lost the first impression upon your arrival in which our transfer driver did not show up due to the misunderstanding issue from our reservation team.
As for this, we are deeply sorry for what that happened.

Most of our employees are local therefore we had to admit language barrier is our challenge from time to time.

However, for this low season we had already started having a pretest on English to all our staff in all departments. Continuously both reading, writing, speaking and listening. This is indeed the plan we had.

We do hope that sooner, all our team members are able to communicate as best as possible aiming to reduce such inconveniences that may occur to our dear guests.

As for a mosquito net, since the location that is placed is not far from the wall that is decorated by bamboo therefore sometimes it was ripped without our acknowledgement. So thank you for your kind comment, so that all team had done our best is replacing this for you immediately.

For the animals that live up the roof, we had already keep our gardener and technicians to place some items to chase them away, there are small squirrels that lives under the roof. As for this, we are sorry to make you feel disturbed especially at night time.

The restaurant that located near the pond even it looks still, however we had fed many kinds of fish in attention to reduce number of mosquitoes to ensure that that won't be the breeding place.
Also, we had made the monthly contract to do our best to chase away mosquitos. However, as you may know mosquito won't be in your cottage if the door is closed from 05.00 pm onwards until night time.

All in all, it is great to note that you had enjoyed the restaurant taste. As well as the swimming pool that is quite enjoyable for your stay.

We are very thankful for your kind review, without it we may not acknowledge what shall be improved.

Once in the future, we do really hope to welcome you back again.

Until then, please stay healthy & happy!

Warmest Regards,
Ms. Hathaitat Eng-Chuan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

1,472 reviews from our community

Traveller rating
    1,166
    260
    35
    8
    3
See reviews for
344
821
35
5
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (195)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
Chiang Mai
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 15 June 2014

Very nice location, not too far from the beach. Amazing view and very nice and clean rooms. Staff is very friendly and everything is always very clean. Breakfast is very nice and fresh, especially banana pancake. It's a place that you want to visit again.

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Paweerak6666
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hathaitat, Manager at Ban Sainai Resort, responded to this review, 17 June 2014
Dear Our Beloved Guests,

Greetings from Ban Sainai Resort and happy to have you here with us!

Definitely a million thanks to your kind patronage to us, as well as for this truly positive review.

We had taken note for your enjoyment during your stay e.g. nice location, amazing view, always clean room & public areas, friendly staff and delicious breakfast served!

Please do not feel hesitate if you have any further inquiry.
And feel free to send us an email or give us a call for further assistance at eam@bansainairesort.com or sales@bansainairesort.com.

Delighted to assist you as always!

Warmest Regards,
Ms. Hathaitat Eng-Chuan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
Reviewed 13 June 2014

For those who tire of the standard hotel fare, Ban Sainai Resort offers a good alternative. The accommodation is quite spacious while the surrounding area is clean. Although it's not that near to the main Aonang strip, the complimentary tuk tuk service helps to ease that inconvenience.
Recommended.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Kridz W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hathaitat, Manager at Ban Sainai Resort, responded to this review, 13 June 2014
Dear Our Valued Guests,

Greetings from Ban Sainai Resort and delighted to read your kind review.
Thank you for recommending us so positively on Tripadvisor.
It is such an honor to have you and your family with us, even it is for 4 nights stay.

We do hope things we provided had left a memorable experience for all of you.

We were very grateful for your kind patronage and for this review.

In the near future, we hope we shall assist you further.

For any query that you may have, please feel free to let us know at eam@bansainairesort.com or sales@bansainairesort.com.

Delighted to assist you as always!

Warmest Regards,
Ms. Hathaitat Eng-Chuan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 3 Contributor
22 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 13 June 2014

My husband and I recently stayed at Ban Sainai for four nights. We found the bungalow very comfortable, maybe the bed a little hard, but still comfortable. The staff very friendly, and although their English wasn't great they seemed to understand what we wanted. They were also great at organising activities,and prices were as good as anywhere else. Be aware that you are always expected to tip when you do any tour, especially elephant trekking! The resort had a wonderful little shuttle bus that went in to Ao Nang and back very regularly, so it was easy to go in to town for meals and massages. It was also not too far to walk. The pool was lovely and faced up towards the beautiful limestone cliffs.The breakfast at the resort was excellent, with a lot of choice. I would be happy to stay there again.

Room Tip: All the bungalows looked nice!
See more room tips
  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank nanaadrienne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hathaitat, Manager at Ban Sainai Resort, responded to this review, 13 June 2014
Dear Our Valued Guests,

Greetings from Ban Sainai Resort, and thank you for your 4 nights stay.
We are delighted to read that your stay is quite enjoyable leaving a fact that the mattress maybe a little too hard to your preference.

We will raise this issue to our management team and will take a look further to what we shall do to best serve our dearest guests.

As well as the language barrier we do have, we are sorting this out.
We had a plan to test English language among all our crews from all departments.
We are working on it this green season, and expected to deliver a better training and knowledge to our team.

As people say, Happy Employee creates Happy Guest. At Ban Sainai Resort, we do believe the same. Therefore, our team members are important to be developed and practiced aiming to strive for the better.

We do sincerely thank you for your kind comment in which we shall take into further consideration and to improve.

Ban Sainai Resort team is very much delighted to note your enjoyment during this holiday!

We do really hope to welcome you back again soon.

Warmest Regards,
Ms. Hathaitat Eng-Chuan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Porto Alegre, RS
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 10 June 2014

Great surprise, very beautiful place. I little far from the beach, but they offer a transport to there. Very good service and breakfast was great.
The rooms are very good, the pool has a very nice view of the rocks.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
1 Thank Wrege
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hathaitat, Manager at Ban Sainai Resort, responded to this review, 12 June 2014
Dear Our Beloved Guests,

Rainy Greetings from Ban Sainai Resort Aonang!

We are definitely thankful to your kind stay and this truly positive review to our resort.
It is excited to note that our resort is better than what you had expected.

To us as a hotelier it means that we had getting beyond your expectation and it resulted in the enjoyment of your stay.

We do look forwards to your next journey and if you had a chance to visit Krabi again, please feel free to let us know at eam@bansainairesort.com or sales@bansainairesort.com.

Delighted to be at your service as always!

Warmest Regards,
Ms. Hathaitat Eng-Chuan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 7 June 2014

Booked BSR at the last minute, and couldn't be happier with our 3 night stay. Great location too -close to shops, beach and restaurants, yet felt very peaceful and private. Loved the swimming pool - best ever. Service was great - the staff friendly and very helpful. Would recommend highly, and definitely come back.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
2 Thank Jamnco
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hathaitat, Manager at Ban Sainai Resort, responded to this review, 10 June 2014
Dear Our Valued Guests,

Sunny Greetings from Ban Sainai Resort and delighted to receive your kind review.
We had taken note for your kind enjoyment during your stay.

Thank you for highly recommending us so positively to other online users.

In case you have any further queries to request, please feel free to let us know at eam@bansainairesort.com or sales@bansainairesort.com.

We are delighted to serve you!

Warmest Regards,
Ms. Hathaitat Eng-Chuan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ko Samui, Thailand
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 7 June 2014

i am very love this hotel for all of thing ,service is very nice and everything clean good atmosphere ,nature ,big swiming pool,quite good for relax and take a good time with family ,in the next time i will come back again

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
2 Thank TanitL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hathaitat, Manager at Ban Sainai Resort, responded to this review, 10 June 2014
Dear Khun TanitL,

Sunny Greetings from Ban Sainai Resort and delighted to receive such positive review.

We are truly happy to learn that our dear guests had a perfect stay.

Definitely, we look forwards for the next chance to welcome you here to our resort.

Should you require any further assistance please do not feel shy to let us know.

Please feel free to send us any queries at eam@bansainairesort.com.

Delighted to serve you as always!

Warmest Regards,
Ms. Hathaitat Eng-Chuan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Also consider these accommodations in or near Ao Nang
0.7 mi away
Centara Grand Beach Resort & Villas Krabi
0.6 mi away
Aonang Cliff Beach Resort
1.1 mi away
Krabi Resort
Krabi Resort
#17 of 108 in Ao Nang
1,243 reviews
Show Prices
Show Prices
Show Prices
1.0 mi away
The L Resort Krabi
The L Resort Krabi
#2 of 108 in Ao Nang
571 reviews
7.3 mi away
Amari Vogue Krabi
Amari Vogue Krabi
#4 of 12 in Nong Thale
2,367 reviews
0.3 mi away
Aonang Phu Petra Resort, Krabi
Show Prices
Show Prices
Show Prices

Been to Ban Sainai Resort? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Ban Sainai Resort

Property: Ban Sainai Resort
Address: 550 Soi Aonang 11/1, Moo 2, Ao Nang, Krabi Town 81180, Thailand
Phone Number:
Region: Thailand > Krabi Province > Krabi Town > Ao Nang
Amenities:
Beverage Selection Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Swimming Pool Airport Transportation
Hotel Style:
Ranked #1 of 108 Hotels in Ao Nang
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Ban Sainai Resort 3.5*
Number of rooms: 40
Official Description (provided by the hotel):
BAN SAINAI RESORT is located among tranquil tropical greeneries with its unique setting on a small hill, surrounded by coconut groves against a backdrop of sheer limestone cliffs. The resort simply presents a lifestyle of the locals, with a lush environment and breathtaking nature-made beauty. Staying with us, you will enjoy your holiday with our saltwater system swimming pool overlooking limestone cliffs as a magnificent backdrop. Plus the comfort of the private deluxe cottages that makes your holiday even more peaceful & memorable. The resort style is not only inspired and designed for those stylish needs but also for restful holiday seekers. Ban Sainai Resort offers 40 simple yet comfortable deluxe cottages, is with unique Southern Thai style with a private balcony and a seating area. Each spacious cottage equipped finely with an Air-Condition, Flat TV & Satellite, Safety Deposit Box and An En Suite Bathroom. The resort features an outdoor pool running by saltwater system which is gentle to your skin. Refreshing soft drinks, freshly brewed coffee or choices or mocktails are ready to be served for you at the Pool Sala. At Ban Sainai Resort, free Wi-Fi is available throughout the area. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Agoda, Odigeo, Hotels.com, Ebookers, HotelQuickly, Evoline ltd, Cancelon and getaroom.com so you can book your Ban Sainai Resort reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Ban Sainai Resort Krabi/Ao Nang

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing