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“Family paradise”
Review of Ban Sainai Resort

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Ban Sainai Resort
Ranked #1 of 108 Hotels in Ao Nang
Certificate of Excellence
Bangkok, Thailand
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Family paradise”
Reviewed 5 July 2014

We had a great time : the staff was very helpful, as we traveled with two small children, they did everything to make it easy for us. The location is of course superb, what an awesome view combined with quiet surroundings, the perfect way to relax. If we can add two items that can improve : at first we ordered room service and we must say the food looks very, well completely different from the pictures and the taste was also not as it should be. So we decided just to try out the food in their restaurant and there was a big difference, in one word delicious. Another thing was the extra bed we ordered, when it arrived at the room, it didn't look very clean and felt a bit damp. At the end, those were not unsolvable issues so looking forward staying here again next time !

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
1 Thank ChristopheL65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hathaitat, Manager at Ban Sainai Resort, responded to this review, 7 July 2014
Dear Our Valued Guests,

Greetings from Ban Sainai Resort Aonang!
And thank you so much for your kind review and comment.

It is such a great honor to have welcomed you and your lovely family to our resort last week.
And thank you for commenting on our helpful and attentive staff.

Anyhow, regarding the comments on the look of the room service menu, we had taken note for this. So far, we are under a stage of inventing the new menu therefore we will definitely follow up on such issue. Thank you for letting us know.

As for the extra bed, during this green season we will do better to get rid of such issue.
We will therefore following up and investigating more on the issue.

As for these inconveniences for you and your family, we are deeply sorry for such matter.

Thank you for not being hesitated to coming back to our property again. Because definitely as you had earlier mentioned, things like that is solvable and we will do our very best.

In any case in the future if you have any chance to travel down south again please feel free to let us know at your convenience at eam@bansainairesort.com or sales@bansainairesort.com.

Delighted to serve you as always!

Warmest Regards,
Ms. Hathaitat Eng-Chuan
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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English first
San Jose, California
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 27 June 2014 via mobile

My wife and I stayed at Ban Sainai for 4 nights. The resort is the perfect distance from town, close enough to walk yet far enough to have solitude. It's a beautiful property, very sweet and attentive staff, excellent breakfast, luxurious rooms. No complaints.

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank James L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hathaitat, Manager at Ban Sainai Resort, responded to this review, 30 June 2014
Dear Our Valued Guests,

Greetings from Ban Sainai Resort Aonang!
We are very much thankful for your kind stay and this 5 star rating review on Tripadvisor.

It is such a great honor to have a chance to deliver friendly & attentive service to our dear guests.

Definitely, your kind praise regarding our beautiful property, sweet & attentive staff members or excellent breakfast had kept us informed that your holiday had been awesome!

We are sincerely hope that one day in the near future we will have a chance to be at your service once again! And until then, please stay healthy & happy!

Warmest Regards,
Ms. Hathaitat Eng-Chuan
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
İzmir, Türkiye
Level 4 Contributor
23 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 26 June 2014

Ban Sainai is like heaven. We had a small prejiduce when the airport shuttle started to get far away from the sea to the deeper center and rocks afterwards and but when we entered the hotel and see its surrounding , its huge garden and open the room door we fell for the room and loved it a lot. The room was actually was a Deluxe King Room with a jakuzi hottube but the most interesting part was the wooden porch with the view of lagoon and nature. Trees all around, and beautiful singing birds were relaxing. An extraordinary atmosphere which you can never find in a city. Our 3 days stay of our honeymoon was outstanding and we had very sweet memories in Aonang and Ban Sainai. We rent a motorcycle (very nice Honda) for 3 days (220 baht/day) and toured around Aonang and visited Phi Phi Islands via Daily Tours (1000 Baht/person). We experienced the exotic Thai Massage on the Massage Center which we found on the end of the road of Ban Sainai, it was breathtaking. Everytime we came back to our room we felt like home and we never wanted to leave to tell you the truth. The staff was friendly and we especially loved the pool which is surrounded by coconut trees and beautiful high rocks view. The hotel doesn't sell alcoholic drinks which didn't bother us at all, but may be reconsidered.
Thanks for the wonderful experience.

Room Tip: You can prefer Deluxe King Rooms , they are perfect.
See more room tips
  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank GURKANIZMIR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hathaitat, Manager at Ban Sainai Resort, responded to this review, 27 June 2014
Dear Our Valued Guests,

Sunny Greetings to you from Ban Sainai Resort.

It is such a great honor to have you here for your special "Honeymoon" occasion.

Definitely a blessful chance for all of us to be at your service.

For sharing your sweet & memorable experience while spending with Ban Sainai Resort, we are very grateful to be acknowledged for your enjoyment.

Thank you, for commenting that you feel like being at home, and this home feels just like a paradise.

For us all here as hoteliers, the best rewards is to know that our dear guests do enjoy the precious time with us!

In case you have a chance to travel to Krabi, Thailand again. Please do not feel hesitate to let me know any query you may have.

Do not feel shy to drop your email to us at eam@bansainairesort.com, or sales@bansainairesort.com. We are delighted to serve you!


Warmest Regards,
Ms. Hathaitat Eng-Chuan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 25 June 2014

Lovely surroundings. A bit far from the beach but there is transport free of charge. Rooms are clean and spacious and the staff is very good. I was there with family of one kid and it was perfect for us. Our stay was only one day but I wouldn't mind staying some more.

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Magnuskrstd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hathaitat, Manager at Ban Sainai Resort, responded to this review, 26 June 2014
Dear Our Valued Guests,

Greetings from Ban Sainai Resort and thank you for your kind stay and this truly positive review.

Your review had influenced us to strive for the better.

We are sincerely happy to have you here even it is just for a one-night stay.

We do hope next chance you shall stay a little longer, to experience more and to unwind more.

Thank you for your kind support and we do look forwards to welcoming you again!

Warmest Regards,
Ms. Hathaitat Eng-Chuan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, Singapore
Level 4 Contributor
34 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 24 June 2014

Let me begin by saying that this is one of the best resorts that I have stayed in. And this is more a reflection of the people than the property. I give them a 4.5 out of 5 rating.

Our group was 4 adults & 3 kids and we booked the twin bedroom Family villa.

Plus Points:
- Great service & Staff ... right from the folks at the reception to the pool attendant & to the gardener! I had exchanged mails with the manager (K. Aom) & some others. All of them were courteous enough to seek me out and ask if our stay was going fine. There is a shuttle service to Ao Nang beach, which is very convenient. Ban Sainai organised my airport pick-up & that went smoothly (unlike another review that I read).
We arrived on a late flight and were served a welcome drink. A battery powered cart ferried us to our room. The reception staff is well versed in English, which can be a challenge in Thailand.
- Location: its nestled amongst limestone karsts & the setting is very picturesque. Its a short walk away from a main road, so its very quiet. At the same time, restaurants and convenience stores are a 10min walk.
- Facilities: the resort is fairly new, so the furniture, fixtures are quite new. All lodging is cottage style, so its got a rustic feel & is not a typical block of rooms. The pool is superb!

Areas for improvement:
- shuttle service frequency: I think the trips can be more frequent in the evenings, instead of the 2 hour frequency today.
- breakfast: decent spread, but can be better in terms of taste
- The hot/cold mixer in the bathroom: Getting the right water temperature was a fine balance. Must point put that this issue was fixed later.

Other comments:
There is a lot of greenery in and around the cottages, and the commensurate amounts of assorted bugs. Never had a problem with this. Had some mosquito trouble at the restaurant during dinner, but the staff put some sort of repellent under the table which took care of the problem.
Its a 'dry' resort, but the convenience stores on the main road have a wide variety of booze.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
2 Thank Nikhil_Mhapankar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hathaitat, Manager at Ban Sainai Resort, responded to this review, 25 June 2014
Dear Khun Nikhil,

Sunny Greetings from all of us at Ban Sainai Resort!

It is definitely an honor to have you and your lovely family with us.

Always so great to know that our dear guests were having enjoyable time while spending your holiday with us.

For commenting our team member so positively, we are grateful to learn that we had done our best to facilitate your stay.

For all the inconveniences that you had run through, we had already keep the concern department notified for further improvement. Thank you for sharing it with us so we at least had a chance to assist you.

As for hotel complimentary transfer to Aonang Beach Front area, it is definitely a complimentary service even you had missed the fixed schedule, we are always flexible as long as the transfer to beach front is during 09.00 am - 09.15 pm. Or to say while our driver is still on duty. We are more than happy to give you a ride and it is certainly complimentary within Aonang Area.

For choosing to stay with us, it is such a great chance to get to know you.

Furthermore, we do hope that we shall be at your service in the nearer future!

In case that you may have any further inquiry, please do not feel hesitate to let me know at eam@bansainairesort.com or sales@bansainairesort.com.

Such an honor to serve you as always!

Warmest Regards,
Ms. Hathaitat Eng-Chuan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bengaluru, India
Level 5 Contributor
59 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 23 June 2014

Plus :
1. Courteous and helpful staff.
2. Excellent view from the Swimming pool of the cliff standing tall behind the resort.
3. To an Fro transport provided by resort to the Ao Nang beach.
4. Excellent plus to relax and unwind.
5. Swimming pool too looked good and scenic.

Minus:
1. Little inside from the main Aonang beach road, but this again is compensated by the tuk-tuk from the resort.
2. Breakfast buffet was decent, but nothing to write home about.

Overall it was an Relaxing comfortable stay with my wife and a sweet start to our 'Annimoon' which we will never forget.
My recommendation: Just go ahead and book here, will not regret it.

P.s: No Alcohol here.. so be prepared for the same.

Room Tip: If you prefer bath tubs, go for a coconut cottage.
See more room tips
  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank ganesh S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hathaitat, Manager at Ban Sainai Resort, responded to this review, 24 June 2014
Dear Our Valued Guests,

Sunny Greetings from Ban Sainai Resort, and delighted to have you here with us!
Thank you for your kind support and for this wonderful review.

Your kind praise had pushed all of our team members to do better, it had became an inspiration to continue for the better whilst your comment had brought us to more way to improve.

For mentioning that our team is courteous & helpful, as a management team it is the best reward to all of us. As well as the conveniences on facilities, transfers or etc we provided that had made your stay more enjoyable and comfortable. We had taken note with sincere thanks.

For next chance, please do not feel hesitate to let us know if you have any further inquiry.

Warmest Regards,
Ms. Hathaitat Eng-Chuan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
Level 5 Contributor
72 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed 19 June 2014

We picked this place based on the excellent reviews, and every time we'd spot another hotel we considered we were sure we made the right decision. The resort is away from Ao Nang, close enough to catch the free shuttle into town whenever we wanted and far enough away that we could relax and enjoy some quiet. The rooms are very spacious, simple and well-designed to last. We stayed in a coconut hut and appreciated not sharing walls with anyone. The pool and included breakfast were both amazing and we enjoyed many other meals at the restaurant. The hotel helped us book our day excursions and did not disappoint. Drinking water, robes, slippers, and umbrellas are provided.

There are two things that could have been improved on. The pool was open until 9 pm, but we could not find pool towels after the staff left the hut for the day. It would be nice if they were available at any time the pool is open. Also, It seemed like every time we returned after the room was cleaned several new mosquitos had entered. I suspect the door might be left open during cleaning, and it was a bit frustrating taking care of them every day just to find that new ones had arrived.

Besides those minor things, it was a fabulous place to stay and if we return to Krabi we will absolutely stay there again.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank MaybeinOz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hathaitat, Manager at Ban Sainai Resort, responded to this review, 20 June 2014
Dear Our Valued Guests,

Sunny Greetings from Ban Sainai Resort.
And thank you for your kind visit & review.

We really appreciated your effort in writing for us so positively.
It is always great to know your enjoyment choosing to stay with us here at Ban Sainai Resort.

As well as the kind comment towards to cleaning process or the pool towels, I had keep the concerned department informed for further improvement.

Without your kind alert, we may not know this had happened and encountered you into the inconvenient situation.

We are definitely sorry for what had happened and will ensure things are getting better.

If you had a chance to travel down to Krabi Thailand again, please feel free to keep us noticed by sending an email to eam@bansainairesort.com.

We are delighted to assist you as always!

Warmest Regards,
Ms. Hathaitat Eng-Chuan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Ban Sainai Resort

Property: Ban Sainai Resort
Address: 550 Soi Aonang 11/1, Moo 2, Ao Nang, Krabi Town 81180, Thailand
Phone Number:
Region: Thailand > Krabi Province > Krabi Town > Ao Nang
Amenities:
Beverage Selection Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Swimming Pool Airport Transportation
Hotel Style:
Ranked #1 of 108 Hotels in Ao Nang
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Ban Sainai Resort 3.5*
Number of rooms: 40
Official Description (provided by the hotel):
BAN SAINAI RESORT is located among tranquil tropical greeneries with its unique setting on a small hill, surrounded by coconut groves against a backdrop of sheer limestone cliffs. The resort simply presents a lifestyle of the locals, with a lush environment and breathtaking nature-made beauty. Staying with us, you will enjoy your holiday with our saltwater system swimming pool overlooking limestone cliffs as a magnificent backdrop. Plus the comfort of the private deluxe cottages that makes your holiday even more peaceful & memorable. The resort style is not only inspired and designed for those stylish needs but also for restful holiday seekers. Ban Sainai Resort offers 40 simple yet comfortable deluxe cottages, is with unique Southern Thai style with a private balcony and a seating area. Each spacious cottage equipped finely with an Air-Condition, Flat TV & Satellite, Safety Deposit Box and An En Suite Bathroom. The resort features an outdoor pool running by saltwater system which is gentle to your skin. Refreshing soft drinks, freshly brewed coffee or choices or mocktails are ready to be served for you at the Pool Sala. At Ban Sainai Resort, free Wi-Fi is available throughout the area. ... more   less 
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Also Known As:
Ban Sainai Resort Krabi/Ao Nang

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