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“Pure Charm”
Review of Ban Sainai Resort

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Ban Sainai Resort
Ranked #1 of 110 Hotels in Ao Nang
Certificate of Excellence
Reviewed 18 July 2014

We just returned from a 2 week holiday in Thailand. Our first stop was the Ban Sainai, recommended by andaman sky adwventures. This resort is fairly new but what a charming place this is. Sure it is not 5 star but the service is unmatched, as the staff are very sweet and charming. My boyfriend who is a fussy traveller enjoyed this resort very much. We will go back for sure.

Stayed: June 2014, travelled as a couple
Thank marggiejonTA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hathaitat, Manager at Ban Sainai Resort, responded to this reviewResponded 21 July 2014

Dear Our Valued Guests,

Sunny greetings from Ban Sainai Resort Aonang!
And delighted to have a chance to welcome you here the last few weeks.

For your kind review, we are definitely thankful as well as for your kind patronage to our resort.
Thank you for choosing us as the first place to start exploring Thailand. And we are happy to note that your stay had been quite enjoyable and memorable.

Thank you for sharing the feedback for our team members who are delivering their sweet & helpful service. This will definitely be an inspiring factor to boost up our spirit & energy to strive for the better.

If you have a chance to travel down here again, please feel free to contact us for further assistance at eam@bansainairesort.com.

We are delighted to serve you as always!

Warmest Regards,
Ms. Hathaitat Eng-Chuan

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915 - 921 of 1,529 reviews

Reviewed 17 July 2014

Fantastic. No complaints.

Airport access was just as good as any other Ao Nang hotel (given how it's 30 mins drive away from the airport).

Staff are always willing to send you out for free if the passenger truck happens to be in, despite their pre-stated schedules. Very helpful staff indeed, warm and friendly, and not out to cheat your money.

Room Tip: Hotel staff are very enthusiastic and warm, with heaps of help in arranging for activities. These re...
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  • Stayed: July 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank kwpang
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hathaitat, Manager at Ban Sainai Resort, responded to this reviewResponded 19 July 2014

Dear Our Valued Guests,

Greetings from peaceful Ban Sainai Resort Aonang, Krabi, Thailand!
And truly appreciate your kind & positive review.

Most of all, we are really happy to have you here with us during the past few days.

Thank you, for choosing to stay here even we are just opening ourselves in a year or so.

For praising us so wonderfully with a mention of No Complaints, this is indeed a factor to boost us for more improvement.

As for the service we had provided, we all are delighted to serve all our dearest guests the very best in every possible way we could do.

We do really hope in the near future to have a chance to be at your service once or twice or many many more.

Until then, if you may seek for any further assistance please feel free to let us know at eam@bansainairesort.com.

More than a pleasure to assist you as always!

Warmest Regards,
Ms. Hathaitat Eng-Chuan

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Reviewed 17 July 2014

I have just returned from a wonderful 6 night stay with my daughter and a friend.
We all found the staff friendly and helpful, the shuttle to town was also great.
The rooms were beautifully presented and very clean.
The pool and surrounding views are very relaxing, the hotel is slightly back from the busy main town but we found this to be a good thing.

  • Stayed: July 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Kirsten E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hathaitat, Manager at Ban Sainai Resort, responded to this reviewResponded 18 July 2014

Dear Our Valued Guests,

Greetings from Ban Sainai Resort Aonang!
And thank you so much for your kind patronage to our resort staying with us for 6 nights stay.

It is delighted to note that your stay had been memorable and you had enjoyed our clean rooms, friendly & helpful staff or the relaxing pool area.

For next chance, we do hope that we will have a chance to welcome you back.
And if you need any further assistance, please feel free to let us know at your conveniences by calling us directly at +6675819333 or +66842951112. Or email for further assistance at eam@bansainairesort.com or sales@bansainairesort.com.

Warmest Regards,
Ms. Hathaitat Eng-Chuan

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Reviewed 16 July 2014

A great honeymoon getaway!!From the day we booked the hotel till the day we checked out,everything was perfect.Service was EXCELLENT n the food was AWESOME(both European candle light n Thai dinner).The scenery surrounded by cliffs n trees gave us a new experience of staying in a resort. Room was so spacious,jacuzzi bath tub was huge n very nice view from our balcony.Room service was good and all the staffs(drivers,restaurant n swimming pool)were very friendly n caring.A special thanks to receptionist Mr.Oh who really took care of us n met al our needs patiently throughout our stay n not forgetting the complimentary thai massage on our last day.We loved our 5 days 4 night stay here n would definitely recommend your esteemed resort to anyone heading to Krabi!!Amazingly Thai

P/S:Breakfast was ok but would have been better if there is more variety(juice n meals)

  • Stayed: July 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank malinisilvaraju
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hathaitat, Manager at Ban Sainai Resort, responded to this reviewResponded 18 July 2014

Dear Our Valued Guests,

Sunny Greetings from Ban Sainai Resort Aonang!

We do really hope that you would have arrived your home country safe & sound.

So fondly thankful for your kind stay, and this wonderful review to all of our team members.

I had already passed on this kind praise of yours to all of us in our meeting yesterday, and everyone is delighted and happy to know that your stay had been truly extraordinary.

During the time of your stay, it is such a pity that it rained for most of the time here therefore, you had missed a chance to explore the islands nearby. Anyhow, for the last day of your stay it is great to know that the complimentary massage for you was quite enjoyable.

Thank you for giving this lovely compliment to our team e.g. Driver, F&B Team, Pool Sala Attendant or the receptionist Mr. Oh. This is indeed a definite inspiring factor to boost up our energy and to perform even better.

We do really hope to have a chance to welcome you back in the near future.

Please feel free to let us know if there is any query we shall do to assist you at eam@bansainairesort.com or sales@bansainairesort.com.

Delighted to serve you as always!

Warmest Regards,
Ms. Hathaitat Eng-Chuan

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Reviewed 16 July 2014

Stayed there for 6 nights in Cliff Cottage. We had our room overlooking the limestone which is like WOW amazing.
Things we like :
1. Very attentive staff, esp the team in restaurants.
2. Super yummy Thai food with good value. We tried chicken in coconut milk, green curry, basil chicken, pad thai, stir fry vegie, tom yum, fried chicken n beef in garlic. All delicious! Like seriously guys, we tried some Thai food restaurants around Ao Nang but eventually we both agreed we like Ban Sainai food better.
3. Calm and tranquil facility with salt water pool. And superb view from the pool too!

Things we don't really like :
1. The bed was too hard for us.
2. The last shuttle to hotel was at 9.15 pm which for us was a little early to end the night.
3. Restaurant (and room service) closed at 9 pm.

Overall it was a wonderful stay in Bai Sainai.

  • Stayed: July 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Review collected in partnership with this hotel
1  Thank rinaldiwei
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hathaitat, Manager at Ban Sainai Resort, responded to this reviewResponded 18 July 2014

Dear Our Valued Guests,

Sunny Greetings from Ban Sainai Resort Aonang!
Delighted to have you here staying with us for 6 nights stay, we are definitely thankful for your kind patronage to all of us.

Thank you for your kind praise to our resort especially regarding our attentive and helpful staff especially our F&B team. As for your preference in our Thai Cuisine & its great taste, it is a great news to note that our chef had carefully cooked from his heart to ensure that the food served for you is unforgettable. Regarding the pool area that is quite a highlight, we had taken note for your kind enjoyment staying around the Pool area and especially to its limestone cliff view and saltwater system.

Anyhow, we do have received your kind comment regarding details about the hard mattress that is not to your liking or the transfer in from Aonang area to resort with the last round at 09.15 pm or the room service & restaurant that closed at 09.00 pm. Since our resort is a small boutique eco friendly style of 25 cottages in total, therefore we had planned numbers of team members to best fit with total number of guests occupied to ensure that this will get along well and won't leave an inconvenience. But since your recommendation regarding this had arise we then need to take this into greater consideration in order to seek for best solution.

Once again, thank your for your kind praise as well as the kind comment which gives us chance to improve for the better.

In any case if you may need any further assistance, please feel free to let us know at your convenience at eam@bansainairesort.com or sales@bansainairesort.com.

Delighted to serve you as always!

Warmest Regards,
Ms. Hathaitat Eng-Chuan

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 July 2014

Excellent service, really good food, amazing view and surroundings; spacious, comfortable and clean rooms; and super convenient to just book the island tours with the hotels!

I stayed in the pond cottage. No issues with mosquitoes at all; but if you are paranoid you can light up the mosquito incense provided and use the mosquito net for the bed.

The pool has a reallly amazing view of the majestic cliffs. Must try the smoothies and fresh onion rings by the pool!

This resort is located further away from the beach as compared to other resorts. This is great as there is peace and serenity yet it's easily accessible to the beach with just 5 mins of tuktuk ride! Usually we pay 80baht per ride in total.

YOU WILL DEFINITELY NOT REGRET STAYING HERE!!! I miss it so much now i'm back in Singapore T_T

I went with my friend but this place is PERFECT FOR COUPLES. (Y) (Y) (Y)

  • Stayed: July 2014, travelled with friends
    • Value
    • Location
    • Service
Review collected in partnership with this hotel
Thank Alster W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hathaitat, Manager at Ban Sainai Resort, responded to this reviewResponded 14 July 2014

Dear Our Valued Guests,

Greetings from Ban Sainai Resort Aonang!
And thank you for such a wonderful review and memorable stay.

We are definitely thankful for your kind stay and all the services you had given us a chance to offer to you.

Thank you for saying we are 5 stars resort in which indeed we are still a baby that just growing up carefully with a self star rating of 3.5 only.

Your kind praise and review will definitely become such a great inspiring factor and a driving force to push us for a better.

We do really had a great joy to learn that your stay had been quite memorable and we hope to have a chance to welcome you back in the near future.

So looking forwards to your next visit!

In any case you would like us to assist you further please do not hesitate to let us know at eam@bansainairesort.com or sales@bansainairesort.com.

Await to serve you as always!

Warmest regards,
Ms. Hathaitat Eng-Chuan

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Reviewed 13 July 2014

This resort feels like paradise - it is absolutely stunning. Surrounded by palm trees, cliffs and clear skies, the central pool is an attraction in and of itself. The service is great and the restaurant's thai food is very tasty! Proximity to Ao Nang beach is a bit inconvenient, but the resort provides a more relaxing (and cleaner) environment anyway, depending on what type of experience you are looking for: this represents the ideal spot for sun and tranquility..

Stayed: July 2014, travelled as a couple
Thank Robert F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hathaitat, Manager at Ban Sainai Resort, responded to this reviewResponded 14 July 2014

Dear Our Valued Guests,

Greetings from Ban Sainai Resort and thank you for your kind stay and review.

It is a great honor to have you here with us and to note your kind enjoyment spending time with us here at Ban Sainai Resort.

Even our location is not an ideal within the shopping center but located 1.6 kms away from Aonang Beach Front and Shopping area, as you had mentioned we did our best to provide a cleaner air and peaceful holiday.

Thank you for your kind stay and kind review.

In the future if you may need any further assistance, please feel free to let us know at sales@bansainairesort.com, we are more than delighted to serve you!

Warmest Regards,
Ms. Hathaitat Eng-Chuan

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Ban Sainai Resort

Address: 550 Soi Aonang 11/1, Moo 2, Ao Nang, Krabi Town 81180, Thailand
Phone Number:
Region: Thailand > Krabi Province > Krabi Town > Ao Nang
Amenities:
Beverage Selection Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Swimming Pool Airport Transportation
Hotel Style:
Ranked #1 of 110 Hotels in Ao Nang
Price Range: £52 - £191 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Ban Sainai Resort 3.5*
Number of rooms: 40
Official Description (provided by the hotel):
BAN SAINAI RESORT is located among tranquil tropical greeneries with its unique setting on a small hill, surrounded by coconut groves against a backdrop of sheer limestone cliffs. The resort simply presents a lifestyle of the locals, with a lush environment and breathtaking nature-made beauty. Staying with us, you will enjoy your holiday with our saltwater system swimming pool overlooking limestone cliffs as a magnificent backdrop. Plus the comfort of the private deluxe cottages that makes your holiday even more peaceful & memorable. The resort style is not only inspired and designed for those stylish needs but also for restful holiday seekers. Ban Sainai Resort offers 40 simple yet comfortable deluxe cottages, is with unique Southern Thai style with a private balcony and a seating area. Each spacious cottage equipped finely with an Air-Condition, Flat TV & Satellite, Safety Deposit Box and An En Suite Bathroom. The resort features an outdoor pool running by saltwater system which is gentle to your skin. Refreshing soft drinks, freshly brewed coffee or choices or mocktails are ready to be served for you at the Pool Sala. At Ban Sainai Resort, free Wi-Fi is available throughout the area. ... more   less 
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Also Known As:
Ban Sainai Resort Krabi/Ao Nang

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