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“Awesome Location, Nice people” 3 of 5 bubbles
Review of Ban Sainai Resort

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Ban Sainai Resort
Ranked #1 of 106 Hotels in Ao Nang
Certificate of Excellence
Bengaluru, India
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Awesome Location, Nice people”
3 of 5 bubbles Reviewed 7 August 2014

Me and my partner were here for the last leg of our holiday in Thailand and it was definitely worth it. It is located close to the main street of Ao Nang which is easily accessible thanks to the free shuttle the resort provides. We were in the Cliff cottage for a couple of days. The villa is cosy and had all the amenities we expected. The time spent there was peaceful. They have a nice pool overlooking the massive cliff and that makes this place magical. Friendly staff, a nice location and the proximity to the city are all +'s. We would surely go back.

  • Stayed June 2014, travelled as a couple
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Amogh_Yashu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hathaitat, Manager at Ban Sainai Resort, responded to this review, 8 August 2014
Dear Our Valued Guests,

Greetings from Ban Sainai Resort and thank you very much for your kind stay and this positive review.

We had learnt that you had enjoyed your time here. Especially to our friendly staff, peaceful location, cosy cottage with well equipped amenities & facilities, easily accessible complimentary shuttle service to Aonang area and this stay of yours is well worth.

We do really hope to have the next chance to facilitate your stay.

In case you may seek for any further assistance, please feel free to let us know at sales@bansainairesort.com.

Warmest Regards,
Ms. Hathaitat Eng-Chuan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (157)
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Gold Coast
Level Contributor
16 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed 4 August 2014

This resort is a clear example of how trip advisor can help you select a great option, my partner and I were unsure on this place as is not located near the ocean, in fact is not even near the centre of town. our hearths were set on West Railay beach, but the average reviews were casting a shadow of doubt and the more we read about it the more confused it got. We wanted beach front that's why you go to Thailand!, well it turns out this was the best decision we have made on any holiday we have done as a family, we trusted TA and went for Ao Nang's N# 1 option.
As some of the reviews indicate the arrival is a bit disappointing as you drive over the outskirts of the town back roads, once you are in the lobby, your worries start to disappear and by the time you get to your room you are feeling happy with your choice!. Sang the resort's concierge is a great character he took us to our rooms and took the time to show us all the features, while lighting for us the beautiful lemon grass oil burner. This place is really wonderful very peaceful and quiet, there is no alcohol sold at the resort, this is actually a great point of difference rather than a disadvantage, there is plenty of party hotels in Thailand if that is what you are into, this place is suited to families, couples and people looking for a quiet, relaxed stay. Room size is generous towards big, as well as a nice verandah.Super clean.
The restaurant is outstanding, the breakfast spread is great, plenty of Asian and Western options, The staff is amazing, super polite, very respectful and efficient.
There is people working on the grounds at all time keeping the place immaculate.
The pool is one of the highlights, overlooking the limestone cliff behind and set amongst a palm tree forest. We had 2 bungalows booked for 3 nights, our request of having them next to each other was met. After travelling around Krabi for a few days it was very clear that we made the right decision, West Railay wasn't all that amazing, even the really expensive resorts like Rayavadee, had hordes of backpackers walking in front of their pool after disembarking on East Railay Beach, all the resorts seem tight against each other in this area and is hard to get off the peninsula as you need a boat transfer every time.
All in all, Ban Sainai do live up to its status, please keep it up!, we are coming back.
Jacques, Sarah and Angie

Room Tip: Ban Sai Nai Jacuzzi behind the pool facing the lagoon and restaurant is a great option.
See more room tips
  • Stayed July 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Jacquesdb D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hathaitat, Manager at Ban Sainai Resort, responded to this review, 6 August 2014
Dear Our Beloved Jacques, Sarah and Angie,

Greetings from Ban Sainai Resort, a resort amidst the tropical greenery!

First of all, I would like to take this great chance to sincerely thank you for your kind stay, as well as for this truly positive review during your holiday.

It is definitely an enjoyable moment of us all to have read your kind review. It made us understand and note for this holiday in Thailand!

Thank you, for spending your precious time recommending us so positively on Tripadvisor.

We had acknowledged your kind mention regarding almost everything we do offer here e.g. our great character team member Mr. Sang, who personally escorting you to the cottage and to making your cottage filled with fresh and unique Thai Lemon Grass scent, lighting up the oil burner set into your cottage.

Great to know that the Dry Hotel Policy we are holding is not causing any inconveniences for you rather than that, you had enjoyed it.

Our concept and slogan is simply for our dear guests to come over, experience & unwind with us. And definitely to Enjoy The Peaceful Holiday, therefore it is so great to note that this is very much efficiently achieved, noted simply from your kind mention.

Our restaurant team, the waitress as well as the chef must be very much happy to learn that their breakfast taste & spread are of your liking, as well as the polite, respectful & efficient team members regardless of which department they are in.

Million thanks aren't enough for such long and heart warming review.

We do sincerely hope to have the next chance to welcome all of you here again.

Until then, please stay healthy & happy!

Last but not least, please feel free to drop your query if you may seek for any further assistance in the near future at sales@bansainairesort.com.

Excited to hear from you, and to say Hello & Welcome Back soon!

Warmest Regards,
Ms. Hathaitat Eng-Chuan
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 3 August 2014

We did not want to leave! From the moment we arrived, the staff were impeccable.
Our room was upgraded (thank you!) and it was very comfortable, always clean and beautifully presented.
The breakfast had the biggest range we had during our travels around south east Asia and the cooked to order food was an extra bonus. We also had a lunch and dinner there and it was delicious with very attentive and friendly staff.
The real highlight though was the pool and it's surroundings. Simply stunning. As with all their facilities, the pool was very clean and well maintained and for once, a refreshing temperature (not like bath water as we've had everywhere else!).
The location is slightly away from Ao Nang but we caught the free shuttle a few times and also walked back one evening, no problem.
If you are looking for peace and tranquility, in stunning surroundings, with all the modern conveniences and comforts, plus outstanding staff, then you've found the right place. We will definitely be returning here next time we're in Thailand.

  • Stayed July 2014, travelled as a couple
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
2 Thank Clarissa140
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hathaitat, Manager at Ban Sainai Resort, responded to this review, 6 August 2014
Dear Our Valued Guests,

Greetings from Ban Sainai Resort, a truly secluded resort in Aonang, Krabi, Thailand.

We are delighted to have received your kind review, as well as to have such a grateful chance to have you here.

It is really fortunate to have an opportunity to make your stay a Perfect Getaway!

Thank you for praising us so positively especially to the circumstances of our impeccable, attentivee & friendly team. For an upgrade of rooms, we are delighted to have offered something special for this occasion.

We will definitely pass on the kind review regarding the delicious lunch & dinner to our Food & Beverage Team. Pool & Surroundings are well kept and we do our best to make it pleasant and enjoyable.

In any case that you may seek for further assistance please feel free to drop an email to sales@bansainairesort.com, delighted to assist you as always!

Warmest Regards,
Ms. Hathaitat Eng-Chuan
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Penang Island, Malaysia
Level Contributor
24 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed 3 August 2014

We stayed here with another couple. As it's a special occasion for us, I wrote emails to inform the hotel management and on arrival we are very please with the arrangement they made for us. A very romantic feel.

Unfortunately the day we arrive, it was raining really heavily and I was surprise that they did not provide us with a buggy to our room as they provided to other guests on other days.

Room is rather large, clean and comfortable, mostly wooden furnishing, traditional layout. We had the coconut bungalow with king size bed and big toilet space. The have nice balconies with seats and table for reading or chilling with friends.

Poolside is fantastic with view of the cliff. There is jacuzzi seats at pool area.

Breakfast is good with many choices except the the Pad Thai didn't not taste authentic. Room service is also good, decently priced. Staffs are friendly especially Pom and Aaron who assisted with all my needs and request. Pom speaks very good English so there is no communication problem.

This resort is very suitable for couple as it's low density, peaceful and relaxing. Very suitable for those who comes from busy city lifes.

Hidden tuck at a coroner of Aonang beach. Shuttles are provided but you can also rent motorbike or take a 10 minutes walk to main Aonang area.

  • Stayed July 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank payselt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hathaitat, Manager at Ban Sainai Resort, responded to this review, 6 August 2014
Dear Our Valued Guests,

Greetings from Ban Sainai Resort and thank you for your kind stay.

It is delightful to note that you had enjoyed the holiday!

Thank you for letting us know your worries of why we did not offer a ride in a buggy upon your arrival, we are sorry that we did not inform you clearly that our buggy was out of order for a few days before your arrival. And it was fixed after all. Sorry to have caused this inconveniences upon your arrival.

It is nice to note that you had enjoyed the surprised request for setting up the special romantic room for you and your friends.

Thank you for sharing your wonderful moments at Ban Sainai Resort especially to our team's courtesy and professional way of delivering their best service. As well as a spacious balcony, big cottage with huge area of en-suite bathroom or good choice of daily breakfast we carefully selected and provided.

We do really hope we will have a chance to say Welcome Back sooner or later.

For any further assistance you may seek for, please feel free to discuss at sales@bansainairesort.com, delighted to assist you as always!

Warmest Regards,
Ms. Hathaitat Eng-Chuan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Plymouth, United Kingdom
Level Contributor
41 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
5 of 5 bubbles Reviewed 2 August 2014 via mobile

Ban Sainai is such a wonderful place. I am just concerned that other places in Thailand will not live up to it! We spent 3 nights here after reading great reviews on TA and we were not disappointed. The rooms are spacious, clean and have lovely balconies. The resort is spotless. The pool area is wonderful, peaceful and the views of the cliffs behind the pool are fantastic. The breakfast choice is great and it's lovely to have the option of room service throughout the day. We recommend getting to breakfast early to see the staff feed an enormous turtle in the lagoon. We can't believe that it was such good value and so well kept. The staff are friendly and nothing is too much trouble, they even offer a free shuttle service into Ao Nang and back frequently from 9am to 9pm. We really couldn't have asked for more and would love to return here one day.

Stayed August 2014, travelled as a couple
Helpful?
2 Thank Mthcmb88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hathaitat, Manager at Ban Sainai Resort, responded to this review, 6 August 2014
Dear Our Valued Guests,

Greetings from Ban Sainai Resort Aonang!
And such a great opportunity for us all to have you here.

We had acknowledged your kind stay, most important is how enjoyable and pleasant this trip of yours is.

It is really great to know that you enjoy almost everything we had offered e.g. our facilities, services, amenities, or our concept of blending well with nature.

From your kind review, we had noted of your enjoyment for having a chance to see our team members at the restaurant feeding the giant soft shell turtle in our lagoon.

For your kind patronage staying with us here or for your kind review, we are very much thankful and it is such a grateful chance for us all to facilitate this stay of yours.

We do sincerely hope that you shall return and we shall have a second chance to be at your service sooner or later.

Looking forwards to that great opportunity again!

Warmest Regards,
Ms. Hathaitat Eng-Chuan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, Singapore
Level Contributor
21 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed 1 August 2014 via mobile

We had celebrated our Christmas here. The room is cosy but not considered luxury type. Yet they helped us to make it as honeymoon setting, fold the towels like a pair of swans and put the rose on the floor and bathtub. It is a very quiet hotel and quite far to walk out from hotel to the main road. Nice pool too. Breakfast is ok only. ala carte menu but limited selection. in general, we satisfied with what we paid. no compulsory xmas eve dinner is required is the main reason that we switched from other hotel to here.

Stayed December 2013, travelled as a couple
Helpful?
2 Thank GnemLim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hathaitat, Manager at Ban Sainai Resort, responded to this review, 6 August 2014
Dear Our Valued Guests,

Greetings from Ban Sainai Resort, and thank you for your kind stay last year.

It is fortunate to have a chance to be at your service!

Thank you, for reviewing us so positively.

Especially to the details of our nice outdoor saltwater pool, quiet location and no compulsary dinner during X'Mas & New Year.

To this year end 2014, we do not have a plan as earlier year either due to our fact of being a Dry Resort in which celebrating with Alcoholic beverage is prohibited. Anyhow. we do hope this give better choice for our dearest guests to choose for other venue's celebration.

Since our resort only ranked ourself as a 3.5 stars this year, and at 3 stars when we firstly opened last year therefore it is to your understanding that we do not offer some luxurious touches to our furnitures or decor. Rather, it is a contemperary blended well with nature which considered as our character.

Thank you once again, for your kind stay last year and for this kind review.

We definitely look forwards to your kind return!

Warmest Regards,
Ms. Hathaitat Eng-Chuan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Montreal, Canada
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 bubbles Reviewed 31 July 2014

Very nice stay in Ao Nang, lovely city with nice walking streets and lots of good restaurants. Hotel was clean and quiet, everything you expect from a 3 star hotel. Staff was friendly and were helpful in guiding us to nice places to eat. They have lost of shuttle every hour or so to take us to town and back to hotel free of charge.The breakfast was very convenient with the omelet that we took every morning :) We had diner at Massaman restaurants, a must for a lovely time with some nice staff and some good foods and drinks at low price.I almost forgot, there is a musque nearby so get ready to make some prayer!!
Thierry and Gaby

  • Stayed July 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Thierry-Gabrielle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hathaitat, Manager at Ban Sainai Resort, responded to this review, 1 August 2014
Dear Our Valued Guests,

Greetings from Ban Sainai Resort.
And thank you for your kind stay and this review.

We had learnt that you had enjoyed the stay especially to the clean & quiet cottages and surroundings we provided. Or your kind compliment towards our staff's friendliness & helpful characters. As well as the breakfast that is up to your liking.

We do hope that in the near future we would have a chance to welcome you again.

Warmest Regards,
Ms. Hathaitat Eng-Chuan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Ban Sainai Resort

Property: Ban Sainai Resort
Address: 550 Soi Aonang 11/1, Moo 2, Ao Nang, Krabi Town 81180, Thailand
Phone Number:
Region: Thailand > Krabi Province > Krabi Town > Ao Nang
Amenities:
Beverage Selection Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Swimming Pool Airport Transportation
Hotel Style:
Ranked #1 of 106 Hotels in Ao Nang
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Ban Sainai Resort 3.5*
Number of rooms: 40
Official Description (provided by the hotel):
BAN SAINAI RESORT is located among tranquil tropical greeneries with its unique setting on a small hill, surrounded by coconut groves against a backdrop of sheer limestone cliffs. The resort simply presents a lifestyle of the locals, with a lush environment and breathtaking nature-made beauty. Staying with us, you will enjoy your holiday with our saltwater system swimming pool overlooking limestone cliffs as a magnificent backdrop. Plus the comfort of the private deluxe cottages that makes your holiday even more peaceful & memorable. The resort style is not only inspired and designed for those stylish needs but also for restful holiday seekers. Ban Sainai Resort offers 40 simple yet comfortable deluxe cottages, is with unique Southern Thai style with a private balcony and a seating area. Each spacious cottage equipped finely with an Air-Condition, Flat TV & Satellite, Safety Deposit Box and An En Suite Bathroom. The resort features an outdoor pool running by saltwater system which is gentle to your skin. Refreshing soft drinks, freshly brewed coffee or choices or mocktails are ready to be served for you at the Pool Sala. At Ban Sainai Resort, free Wi-Fi is available throughout the area. ... more   less 
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Also Known As:
Ban Sainai Resort Krabi/Ao Nang

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