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“Poor service (bordering on - is there a hidden camera this can't be real).”

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Anyavee Ao Nang Bay Resort
Ranked #59 of 111 Hotels in Ao Nang
Reviewed 20 September 2013 via mobile

Ok people, first off a few good points: location is good, layout and design of the rooms is a bit dated but okay. Pool is nice and seemed well maintained. Check in was relatively smooth - but we shall come back to that.

Bad points: Don't bother to eat, order or have anything to do with the hotel restaurant absolutely hopeless. On our first night an order of a club sandwich and fried rice took around 45mins and 2 phone calls before arriving. On the last day an order of a grilled ham and cheese sandwich took almost 1.30mins at the cost of 145 bhat. Perhaps they were busy you assume? There was a total of 6 customers in the restaurant (including myself and wife) and we watched for almost an hour as 6 members of staff stood around chatting in the kitchen. When the sandwich finally arrived i was handed some old bread with a single piece of ham and cheese. I asked to speak with the manager immediately to which they refunded the cost. I left hungry. How difficult is it to make a sandwich. Seriously is this a joke?

Rest and relaxation you're after? Was woken up from 8am to the sound of wild saxaphones courtesy of the hotels music system. After an hour listening to the same few songs on repeat I asked for them to shut it off. Its suppose to be a relaxing holiday why they were blaring this music makes no sense.

Finally, on check out they charged us for a complementry beer. On the first day a member of staff brought us some fruit and 2 beers as a welcome and because it was our honeymoon. How nice, so we thought. There were already 2 beers in the fridge (not free) my wife drunk 1 beer, that leaves 3 beers, the maid replaced 1 beer that equals 4 beers. Yet this basic math was lost on the staff on check out who insisted the beer was not free and there should be 2 beers in the fridge, we explained well there are now 4 beers. You have magically gained 2 beers! They then acted as if we were making it up by asking which member of staff brought you the beers and fruit etc? To which we just gave up and paid. We think the staff just wanted to make some extra money.

Would I stay there again? No. Maybe try the other best western.

  • Stayed: September 2013
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3  Thank BrotherKenny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 9 September 2013

Got a great deal on latestays for 1100baht/night.Since there are two Best Western hotels in Ao-Nang, the taxi driver dropped me off at the wrong one resulting in a bit of a hike to the right one.

Hotel
Service; Very nice and friendly staff, very helpful and sweet.
Rooms; Comfy bed, really nice spatious balcony, nice tv with international channels, free wifi in rooms and in the entire hotel, overall clean and comfortable.
Facilities: Pool is clean, ok. Poolbar inside pool, plus for fatboy beanbags in addition to the sunbeds.
Restaurant: Good thai food, great service and ok prices. Never tried the breakfast though.
Location: A little hike uphill from the main street of Ao-Nang, the two main beaches Nopparat and Ao Nang beach are within walking distance, but if you're looking for beach front, I'd opt for another hotel.
Value for money: For what I payed, I got fantastic value for money.

Room Tip: If your're travelling with kids and with a stroller, the hotel building where I stayed at the th...
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  • Stayed: August 2013, travelled solo
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2  Thank Jo W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 August 2013

The hotel itself looks quite nice and peaceful, I also like the fact that it is not directly located on the bigger street, yet it is in walking distance to the sea. However, I have given the rating "terrible" for many reasons, of which I chose some examples:

- the toilet in our room was not flushing at all from day one, and even after 5 days of asking to have it fixed, instead of fixing the issue, the staff blamed it on us ("you broke it"). Toilet still didn't work, which made the room less of a nice place to stay.

- the service around the pool was inadequate; we ordered burgers, one cocktail and a beer. The meat pallets on the burgers were super tiny, and the staff even apologized for that (it seemed like normally they would be bigger, perhaps in the high season). In the end, however, they asked us to pay the same price and denied any discount in a rude way. The cocktail and beer didn't come at all, the staff just forgot about that. That is not what you expect, especially when there are more employees than customers around the pool area.

- the breakfast was a joke. There is some toast, butter, eggs, jam in two different colors and some Thai food. Occasionally small pancakes and fruits. I would expect more than that. Off-season or not.

- the TV in our room, advertised as "Color Satellite TV" had just a few channels, and every single one of them was malfunctioning, either the picture or audio was not working properly or both. Not able to watch TV at all.

- the hotel is called "Resort & Spa". The whole spa area, however, was closed during our stay. It would have been nice to be informed about that, before I paid the same price as other people who had the chance to enjoy the spa.

During almost every conversation with the hotel's staff, I got the feeling to be unwanted, or some kind of burden to the employees. I am living and working in Thailand since about 3 years, so I understand a bit of language and culture. I have not been unnecessarily rude to the people, but became more and more irritated as my vacation progressed. In my opinion, I have also not been a customer with any special wishes, nor am I difficult to satisfy.

I can recommend this hotel to people who want to stay in a decent room (if you are lucky and the toilet works), but who do not need to be pampered by good service. If you are planning to stay most of your time in Krabi outside of the hotel, this one would be the right place for you. I am quite dissatisfied, and hope that some of you might choose to go somewhere else and have a better experience for your money. There are plenty of other hotels in Krabi, and this one will definitely not be my choice ever again.

  • Stayed: August 2013, travelled with family
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6  Thank damod87
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 August 2013

The location of this hotel is up a little slope, more than 500 metres away from the beach.... which is just PERFECT because it was really peaceful and quite but within easy walking distance to A WIDE VARIETY OF shops, eateries, massage centres as well as the beach !! As expected of Best Western hotels, the rooms as well as hotel grounds were immaculately clean. The staff were polite and helpful. The pool, was very nice, although in reality is not as large as what was professionally photographed. The "spa pool" which is located on top of the swim up bar was "fantastic" and my 3 days stay at the hotel would be more perfect had it been filled up all the time .... same goes for the gym and sauna which were closed !! The breakfast spread was basic with an egg station. Overall, I would say that the hotel and the staff delivered service beyond expectations for the price paid. It was low season and I must say that I enjoyed budget hotel rates for international standard room and facilities.

Room Tip: Tell the staff in advance if your check-out time is before the opening hours of the breakfast restau...
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  • Stayed: July 2013, travelled with family
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1  Thank KrisNWM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 August 2013

Great Thai ambiance and very open feel Good pool although gym equipment a bit outdated
Free wifi in room and around resort Good breakfast and friendly staff Good views most rooms all with balcony
When it rains satellite reception fades for TV but should get BBC world news Nat Geo Fox Movie Premium RT and local channels
Walking distance to beach 5 minutes Ao Nang turn left at main road, turn right to local beach Nophathara and a 20 minute walk to a fantastic beach at low tide with white sand and thousands of shells
Very safe beach for kids with very flat sands and shallow water

  • Stayed: August 2013, travelled as a couple
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1  Thank 2TravellingEast
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 August 2013

The staff here are very unprofessional. Most of them are in reception! I remember the name of the girl who's talking to me in a very rude tone. Her name is Amporn! For God's sake she doesn't even know how to speak in straight english! I would definitely not recommend this hotel because this kind of staff! This is the first time I've encountered a receptionist like this! Hotel was pretty nice but far from the beach. you need to walk for about 5 to 10 minutes just to get there. Also breakfast is very poor. Yeah it's a buffet but it seems that the cook doesn't really know how to do his/her job! Disgusting.

Room Tip: Find a hotel with a highly professional staff!
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  • Stayed: March 2013, travelled solo
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1  Thank khuletz26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 July 2013

Spent two nights at the Best Western Ao Nang, then left our bags there for a few days while we visited the Phi Phi islands.

Great hotel a little off the main drag. Very close to one of the ferry/longtail ports. Great pool, free breakfast and very quiet. $60 for the deluxe suite rooms with a jacuzzi tub. Free internet only accessible in the lobby and some spots at the pool.

There's another Best Western more on the main drag - I'd recommend checking that one out instead just because of its proximity to dinner spots and nightlife. Either way, it's a very cheap TukTuk ride (3 min, 70 bht) or walk (10 min) to the main drag of Ao Nang.

  • Stayed: June 2013, travelled with friends
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Thank wtaylor1212
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Anyavee Ao Nang Bay Resort

Address: 31/3 Moo 2 | Ao Nang Beach, Krabi, Ao Nang, Krabi Town 81180, Thailand (Formerly BEST WESTERN Ao Nang Bay Resort & Spa)
Region: Thailand > Krabi Province > Krabi Town > Ao Nang
Amenities:
Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Airport Transportation
Hotel Style:
Ranked #59 of 111 Hotels in Ao Nang
Price Range: £20 - £68 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Anyavee Ao Nang Bay Resort 3*
Number of rooms: 67
Official Description (provided by the hotel):
Nestled on the hillside overlooking the splendid Nopparat Thara Beach and National Park in Ao Nang, Krabi, our hotel Anyavee Ao Nang Bay Resort assures a relaxing and memorable holiday experience on you and your familys vacation to Krabi. Guests will enjoy a wonderful feeling of privacy and well-being amidst a lush tropical garden, yet will also appreciate the convenience of being located only 200m from the sparkling water of the Andaman Sea and the tourist centre of Ao Nang Beach. Accommodation has been designed with the guests' peace and tranquility in mind and the hotel comprised of 67 contemporary Thai pavilions, furnished in a harmonious east-meets-west style that creates a unique and luxurious ambience. In-room amenities are of the highest quality: air-conditioning, hot shower, minibar, colour television, IDD telephone service, refrigerator, digital safe and tea and coffee making facilities. There is also a spacious balcony from which guests can admire the remarkable sunsets over the Andaman horizon in wonderful Krabi. ... more   less 
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Also Known As:
Best Western Ao Nang Bay Resort And Spa
Best Western Ao Nang Bay Hotel Ao Nang
Best Western Krabi
Krabi Best Western
Anyavee Ao Nang Bay Resort Krabi

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