We booked our rooms through their website, but when we arrived it was clear to us that the booking did not go through even though we had a confirmation of it. They did not want to admit that, and upgraded some of the rooms to make sure we could stay there as planned.
The idea with having an Ipad from which you order everything is good. The problem however is that the system is poorly organized, and therefore you cannot trust it. When we ordered in the restaurant the employees kept giving us the wrong food and drinks and blamed us as they would not aknowledge that they were out of control even though the ipad showed that we had ordered what we claimed and not several other stuff that they wanted to charge us. This meant that we had to go through a dispute everytime we ordered anything and we needed to talk to several employees before they could understand simple english and help us resolve the situation. I am sorry was not in their vocabulary - instead they accused us of not being in control of our orders.
The air conditioning made so much noise outside the rooms that it was hard to slep at night. The food and rooms were allright. By the way it is a Halal resort which means that alcohol is not served (we did not know that).
They claim they have 4 stars but in comparison to other places we have stayed at in Thailand with same number of stars it is not comparable.
Aonang has several nice resorts in great locations and as this is the worst service we have experienced in Thailand at a hotel in this category I am sure you can get better value for the money at other places in Aonang.
- Official Description (provided by the hotel):
- An exclusive boutique resort situated in the midst heart of Ao Nang Beach, the beach is right opposite from the resort just cross the road! ... more less
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- Also Known As:
- Aonang Princeville Hotel Ao Nang
- Ao Nang Princeville Hotel
- Aonang Princeville Resort Krabi/Ao Nang