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“A lovely slice of paradise!”

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Centara Grand Beach Resort & Villas Krabi
Ranked #4 of 107 Hotels in Ao Nang
Certificate of Excellence
Romagne, France
Level Contributor
20 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“A lovely slice of paradise!”
Reviewed 6 March 2014

Your transport from Krabi airport will drop you at a harbour. What a dump! Your boat to the resort will not moor on a pier but nose-in to the sand do you have to hike to it. All of this is actually no great problem but it is a bit of a shock when you're expectations are conditioned to arrive at a 5 star resort. Also you might have to wait up to an hour for the boat -Not good. BUT, when you get to the Centara Grand, it really is worth it. The rooms are delightful and the staff generally very pleasant and helpful. Restaurant quality is high with prices to match so we took the boat & tuk-tuk to Ao Nang where great food is available at a fraction of the price the hotel charges. Excursions are good value. Beach is fantastic. I would not have thought this suitable for the disabled in view of the boat-boarding issues and the lack of transport to the higher rooms on the resort.

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ian D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerCKBR, General Manager at Centara Grand Beach Resort & Villas Krabi, responded to this review, 10 March 2014
Dear Ian D

Thank you for sharing your comments following your recent stay at our resort.

I was pleased to read we met your expectation once you arrived at the resort.

I appreciate your comments about the pier, and we are working with the local authorities to try and improve the condition of this arrival experience.

Yes you are correct to state our resort is not suitable to people with any mobility issues and that’s why we do not offer any physically challenged facilities.

Once again thank your for your comments and recognition and we look forward to welcoming you back when you are next in Krabi.

best regards, David Martens
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Traveller tips help you choose the right room.   Room tips (767)
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English first
Copenhagen, Denmark
Level Contributor
291 reviews
92 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
Reviewed 5 March 2014 via mobile

We spent two nights in march 2014. Pleasant and relaxing atmosphere away from crowded Aonang and Railey Beach. Very friendly and attentive staff. Fitness centre above hotel standard (I have tried quite a few)
Wifi only free in lobby and library....come on...this is 2014. Breakfast very good.
I could come back...to be recommended.

Stayed March 2014, travelled as a couple
Helpful?
1 Thank WebbDavid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerCKBR, General Manager at Centara Grand Beach Resort & Villas Krabi, responded to this review, 10 March 2014
Dear WebbDavid

Thank you for sharing your comments following your recent stay at our resort.

We were pleased to read you enjoyed your brief stay and thank you for acknowledging the staff friendliness.

Once again thank your for your support and recognition and we look forward to welcoming you back when you are next in Krabi.

Kind regards, David Martens
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lappeenranta, Finland
Level Contributor
68 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 5 March 2014

Place and location is unbelivable! It wasnt our first time in Thai and we been on islands, but this location is perfect as You dont even leave for any trip to any else place in Thai. Hotel facilities is old, but it doesnt make it bad. Brekfast is ok, not something special, but ok. Food in restaurants is also ok.
Main thing which make this hotel 4 star max is quality of service provided. Staff should get more training, especially in beach bar! Price for drinks is high. I mean they are not expencive, but high because of poor quality and presentation.
Over all, if You understand that Thai 5 star = 4 star - hotel is great, at least for one week.

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Denis G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerCKBR, General Manager at Centara Grand Beach Resort & Villas Krabi, responded to this review, 10 March 2014
Dear Denis G

Thank you for sharing your comments following your recent stay at our resort.

Yes our location is very unique and I am pleased you enjoyed this.

I appreciate your comments about the service and we will continue to work hard so that we can meet the expectations of all our guests.

Kind regards, David Martens
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Northamptonshire, United Kingdom
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 4 March 2014 via mobile

Not sure if some of the other reviewers stayed at the same hotel as us!
Firstly, you must know before you arrive that this hotel is only reached by boat - so why complain about that fact? Yes it is slightly irritating to have to book but there are non-hotel boats available if you are stuck. And there is the monkey trail..... I agree this probably isn't much fun at night but my husband and I (in our 60s and 70s) both managed during the daytime with few problems. Yes, it could do with a little maintenance but you're not in the centre of London here, you're in a small jungle!
The restaurants were good, particularly the Thai one. We weren't so keen on the Japanese one but that's personal (and we were peeved to be charged 220 Baht for a bottle of Evian when we would have preferred the local one). Breakfasts were fantastic.
We found all the staff to be very very friendly and attentive. Maybe you get back what you put in to a relationship? If you smile and are polite you get the same in return.
The beach was beautiful (in fact the whole site was), the pools were clean and fresh and big enough. We never had any trouble finding a subbed, but then we didn't want to roast ourselves by the pool - maybe it was more difficult there.
We had a club room which included use of the club lounge and snacks and drinks during the day and this was definitely an advantage but we didn't find the food prices much more than in the village (apart from the Evian!) but the surroundings were so much nicer.
The rooms were fantastic, with huge balconies and incredibly quiet and efficient air conditioning. We found the wifi efficient too.
All in all we have no complaints about the hotel. Like a previous reviewer, we weren't too keen on the credit card deposit as we too paid cash but it was cancelled at the end of the stay without any problem.
We would certainly stay here again.

Stayed February 2014, travelled as a couple
Helpful?
2 Thank Kate d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerCKBR, General Manager at Centara Grand Beach Resort & Villas Krabi, responded to this review, 6 March 2014
Dear Kate d

Thank you for sharing your comments following your recent stay at our resort.

I truly appreciate your candid comments and for saying what I can’t always say!

I have taken note of your comment about the Evian and will look into alternatives.

Yes the Club benefits are very good value and many guests also use it as a way of meeting fellow travelers that have similar outlooks on lifes experiences.

Once again thank you for your very kind support and recognition and we look forward to welcoming you back when you are next in Krabi.

Kind regards, David Martens
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Portsmouth, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 2 March 2014

We have recently spent 4 nights at centara grand krabi arriving on the 14th February as a group of 4. We found the whole experience amazing.
Scenery to die for, food and service very good. Accommodation outstanding. A very relaxing, very tranquil place to stay, especially because of its setting in a private cove with stunning beach and surroundings, and to top it off being welcomed with so many friendly monkeys. It has to be experienced. Over all absolutely fantastic.

  • Stayed February 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Jason C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerCKBR, General Manager at Centara Grand Beach Resort & Villas Krabi, responded to this review, 6 March 2014
Dear Jason C

Thank you for sharing your kind comments following your recent stay at our resort.

It was a pleasure to read your group enjoyed their stay and thank you for acknowledging the efforts of all the team.

Yes the monkeys can be very prominent and I am pleased this added to your overall experience.

Once again thank your for your support and recognition and we look forward to welcoming you back when you are next in Krabi.

Kind regards, David Martens
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
gilllingham
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 28 February 2014 via mobile

With its spectacular view and courteous staff it is hard to fault this resort.
The food was exceptional and the engaging staff made for a lovely dinning experience.
The room and amenities are well kept and staff always on hand to assist with any queries.
I would definitely revisit the resort and highly recommend it to others and not be deterred by others comments

Stayed February 2014, travelled as a couple
Helpful?
4 Thank adam s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerCKBR, General Manager at Centara Grand Beach Resort & Villas Krabi, responded to this review, 6 March 2014
Dear adamseymour

Thank you for sharing your comments following your recent stay at our resort.

It is encouraging to read that you enjoyed your stay and thank you for acknowledging the efforts of all the team.

The kitchen brigade work hard to produce the best possible product they can and they always appreciate it when people comment on it, so on behalf of the team – thank you!

Once again thank your for your support and recognition and we look forward to welcoming you back when you are next in Krabi.

Best regards, David Martens
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, England, United Kingdom
Level Contributor
18 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 28 February 2014

Firstly I have read a few bad reviews by some others on this site and I cant really understand why.
We stayed here for our 10 night holiday, its exactly as described a relaxing, tucked away resort that has everything going for it. we ate in all the restaurants. had no issues with ordering drinks or food from on the rocks the staff in the whole resort were SO friendly and couldn't have done any more to be more customer focused, in particular Wan and Jack were very good the whole Thai way of life is always so friendly we didn't find any problems with the language at all. the floating pontoon is not an issue neither is booking the transferrer speed boat. I even did the monkey trail I'm 23 stone have asthma and I made it over without any problems although this trail is not for everyone. the hotel is set in the national park which is breathtaking there is a clean private beach one main pool and also a lesser known relaxing pool which was great for a quick cooling dip. all in all I cant fault this hotel.
I really am of the opinion that people who complain about this resort booked it not knowing why they are going there and are expecting Karaoke and night-life or clubs....well that's your fault do your home work on what holiday you want and where to go. I know I did and I was not disappointed we had a great holiday. Would we go back? Of Course without hesitation.

Room Tip: get a 3rd floor room
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  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Darren E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerCKBR, General Manager at Centara Grand Beach Resort & Villas Krabi, responded to this review, 6 March 2014
Dear Darren E

Thank you for sharing your comments following your recent stay at our resort.

It was a pleasure to read you enjoyed your overall stay and thank you for acknowledging the efforts of Khun Jack and Wan in Lotus Court restaurant, I have passed on these comments to them and they are greatly appreciated.

I have to be very diplomatic with my responses but I do appreciate and agree with your that people should research their choice of accommodation before they book, so that they have no surprises when they arrive.

Once again thank you for your kind support and recognition and we look forward to welcoming you back when you are next in Krabi.

Kind regards, David Martens
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Centara Grand Beach Resort & Villas Krabi

Property: Centara Grand Beach Resort & Villas Krabi
Address: 396-396/1 Moo 2, Ao Nang, | Amphur Muang, Ao Nang, Krabi Town 81180, Thailand
Region: Thailand > Krabi Province > Krabi Town > Ao Nang
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Swimming Pool Airport Transportation
Hotel Style:
#1 Spa Hotel in Ao Nang
#2 On the Beach Hotel in Ao Nang
#3 Family Hotel in Ao Nang
#3 Luxury Hotel in Ao Nang
#5 Romantic Hotel in Ao Nang
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Centara Grand Beach Resort & Villas Krabi 5*
Number of rooms: 192
Official Description (provided by the hotel):
Hidden away in secluded Pai Plong Bay and surrounded by emerald waters and a luxuriant national park, this five-star beachfront resort is a tropical paradise for those seeking a romantic hideaway or a relaxing stay with their family. The resort instils an air of understated luxury with generously-sized rooms and private villas ranging in size from 72 to 399 square metres and offering the option of garden or ocean views, an outdoor Jacuzzi, or a plunge pool. Designed in modern Thai style, with high ceilings, spacious living areas dominated by wooden accents, stone features and soothing colours, the rooms and villas are calm oases. Accessible by boat only, the resort offers an abundance of opportunities to relax and explore. To name a few: unwind with blissful spa treatments at Spa Cenvaree, savour Thai, Japanese, and International cuisines at one of the four restaurants, enjoy complimentary water sports (kayaking, sailing, paddle boarding – the first hour is free), lounge with one of the swimming pools while the kids are kept busy at the kids clubs, enjoy carefree days on the white sands of Pai Plong Bay. With warm waters with extraordinary underwater visibility, beautiful coral formations and an exotic marine life, the Andaman Sea is a tropical paradise for diving enthusiasts and those with with a longing for more holiday thrills. The experts at the resort’s PADI dive centre provide everything that is needed for beginners, those with medium skills, and expert divers. Krabi International Airport is 40 minutes away from Nopparatthara pier which is approximately 15 minutes from the resort by boat. ... more   less 
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Also Known As:
Centara Grand Beach Resort And Villas
Centara Grand Beach Resort & Villas Hotel Ao Nang
Centara Grand Beach Hotel
Centara Grand Beach Krabi
Central Krabi Hotel
Central Krabi Bay Resort
Central Bay Resort Krabi
Centara Grand Beach Resort & Villas Krabi Ao Nang

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