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“Best Resort/Beach”

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Centara Grand Beach Resort & Villas Krabi
Ranked #4 of 107 Hotels in Ao Nang
Certificate of Excellence
Columbia, South Carolina
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
“Best Resort/Beach”
Reviewed 11 May 2014

Recently stayed at this resort twice during our one week vacation in Thailand. I cannot express how amazing this resort and the staff were. To have a completely secluded and private beautiful beach was truly amazing. We stayed in the 2 bedroom villa which completely surpassed our expectations with breathtaking views of the sunsets and beach every day. I would highly recommend the upgrade to Club level if possible (the resorts offers complimentary breakfast, afternoon snacks, pre dinner drinks, and after dinner drinks with this upgrade). The staff here were amazing and so kind. Sonnie and Jack were so helpful during our stay and Sonnie booked us an amazing elephant trekking tour at a extremely short notice which was so kind of him!! I cannot understand why anyone would write a negative review of this resort because it was by far the most beautiful resort I have ever stayed in, especially at night when the limestone cliffs surrounding the resort are illuminated! Wonderful resort and if I ever get the chance to visit Thailand again this will be were I stay!!

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
4 Thank thailand24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerCKBR, Manager at Centara Grand Beach Resort & Villas Krabi, responded to this review, 13 May 2014
Dear thailand24,

Thank you for sharing your comments following your one week stay with us.

Yes, as our 2 Bedroom Beach Front Villa has located right next to the beach so the stunning sunset would be viewed from itself.

Sonnie and Jack were personally informed regarding your mentioned and both are them were so joyed to acknowledged your appreciation on them.

And of course, limestone cliffs surrounding us are one of the ideal sightseeing!

Once again thank your for your support and recognition and we look forward to welcoming you back when you are next in Krabi.

Best regards,

Ball
Resident Manager
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UK
Level Contributor
67 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
Reviewed 11 May 2014

Overall we had an AMAZING stay here.
We mainly knew about the accessibility issues with the hotel, hence we only stayed here for part of our Krabi stay (3nights) although I wish we’d stayed a little longer (maybe 5 nights), but we were disappointed that the monkey trail was now shut and felt we should have been contacted about this, we were looking forward to a little bit of exercise/adventure this would have provided.
From the minute we met the speedboat at the pier everything was well organised. We LOVED our room (seaview spa deluxe room) ideally we’d have liked more of a seaview (was hard to see any sea due to vegetation) but loved the room itself – far exceeded expectations.
We also had club room access which I’d highly recommend.
Our check in was great – JAMES is an asset to the property. Our visits to the club room were also great – CHA again is an asset to the resort.
The hotel is not at all traditional/local Thai culture – but we did not expect it to be. If that is what you want do not stay here – we knew we would not get that here and hoped to get something more luxurious – we were not disappointed!!
We had dinner on the beach one evening that JESSE organised with DUL serving us – all great staff.
Food and drink is more expensive that Thailand in general – but we expected this. We did not find it overly more expensive and as such cancelled our plans for transport out and ate in the resort each evening. We were glad to have brought some extra water/soft drinks for the room with us though.
Overall we loved out stay and can’t wait to return.
Only complaints would be – no printer in club lounge and our check out where there was a big issue with the bill which tainted the stay.
Overall can't wait to return-for longer next time :)

Room Tip: spa deluxe rooms were lovely.
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
2 Thank Sarah6969pink
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerCKBR, Manager at Centara Grand Beach Resort & Villas Krabi, responded to this review, 13 May 2014
Dear Sarah6969pink,

Thank you for sharing your comments following your recent stay at our resort.

Your complements on James, Cha and Jesse has been personally shared to all of them and of course, all of them were so appreciated with this.

I do apologize for an issue upon your check out and already talk to front desk about this to ensure our improvement.

I also noted of missing printer in the Club Lounge, such a shame that our staff were not informed as your document can be printed via other devices easily.

Once again thank your for your support and recognition and we look forward to welcoming you back when you are next in Krabi.

Best regards,

Ball
Resident Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Greenhithe, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 8 May 2014

My wife and I have just returned home from a two week stay at this hotel,it was celebrate our 25th wedding Anniversary,on arrival we were blown away by the setting,after checking in we were shown our suit which did not meet my expectations,so the receptionist checked and showed us another suit which was was out of this world for view ( a very big thank you to James the receptionist),Had a great stay and would like to thank all the staff (specially Gift and boo in the lotus court restaurant and the bar manager Leroy,hood,peter,yar,and torhead for making our stay so enjoyable,if you like wildlife this the place

Room Tip: Not very good for mature people lot of walking up hills and stairs,we stayed room 1105 great room pa...
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  • Stayed April 2014, travelled as a couple
    • Value
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    • Cleanliness
    • Service
Helpful?
1 Thank greenhitheman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerCKBR, Manager at Centara Grand Beach Resort & Villas Krabi, responded to this review, 10 May 2014
Dear greenhittheman,

Thank you for sharing your comments following your 25th wedding anniversary at our resort.

It was a pleasure to read you enjoyed your stay along with complements to our staffs. Your comments has been personally shared to mentioned staffs which they were appreciated.

We truly appreciate your generous support and recognition and we look forward to welcoming you back when you are next in Krabi.

Best regards,
Ball
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Newquay, England, United Kingdom
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 8 May 2014 via mobile

We stayed here for 3 days in April, we couldn't believe how beautiful the location was when we arrived. Set in lime stone cliffs with an amazing limestone rock in the sea it was exactly what you want from Thailand. The beach was lovely white sand from which you can see beautiful sunsets every night. We had a lovely sea view room. Very nice restaurants - our favourite was the Thai restaurant - delicious.

The resort operates a really good money match scheme (ask upon arrival) where they will give you money for spending at the resort. We committed 10,000 baht of our own money to spend at the resort and got 3000 baht from the hotel to spend on top (this goes right up to 100,000 baht with the hotel matching 100,000 baht - so works out quite well if you're staying for 2 weeks).

As the resort is situated within a national park, you must ensure you keep doors etc closed and locked. We got invaded by a monkey one day who managed to open the patio door and raided our mini- bar!!

Great water sports including paddle boarding. Also give the Thai boxing class a go as this is great fun.

Very friendly and helpful team if staff.

We would definitely come back.

Stayed April 2014, travelled as a couple
Helpful?
4 Thank Angela D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerCKBR, General Manager at Centara Grand Beach Resort & Villas Krabi, responded to this review, 9 May 2014
Dear Angela D

Thank you for sharing your comments following your recent stay at our resort.

Yes our location is stunning and you never seem to tire of the amazing views wether it be the views of the bay or limestone formations that surround us.

The chef was pleased to read you enjoyed our traditional Thai food in our Rim Saai restaurant as well as the complimentary watersports and Thai boxing lessons.

The baht bonanza is a unique program offered by Centara Hotels which offers a discount off food, beverages and spa treatments within the resort and I am happy that you took advantage of this great program.

Once again thank your for your support and recognition and we look forward to welcoming you back when you are next in Krabi.

best regards, David Martens
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Timaru, New Zealand
Level Contributor
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 7 May 2014

My husband and I stayed here for 2wks, for our honeymoon... it's nothing but a bliss!! From our beautiful jacuzzi room, that gets serviced daily... the scrumptious food from breakfast to dinner, is just divine... and the activities they have daily!! from movie nites, kayaking, wind surfing etc... You can can definitely just stay at this resort and enjoy life!! the view is amazing... the staff is most helpful at most times.. We cannot wait to come back here on my 40th bday!!
Thank you so much Centara Krabi, for making our honeymoon an amazing one!!
All the best....

  • Stayed September 2013, travelled as a couple
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Helpful?
3 Thank HusbynWifey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerCKBR, General Manager at Centara Grand Beach Resort & Villas Krabi, responded to this review, 9 May 2014
Dear HusbynWifey

Thank you for sharing your comments following your recent honeymoon at our resort.

It was a pleasure to read you enjoyed your stay along with the amazing views the many activities and wonderful food we have available in the resort.

We truly appreciate your generous support and recognition and we look forward to welcoming you back when you are next in Krabi.

best regards, David Martens
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Southampton, United Kingdom
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 7 May 2014

We have just returned from a two week stay at the centara grande beach hotel and Cape panwa hotel as part of my 50th birthday celebration.Firstly staying at The Centara Grande in Krabi.This hotel was excellent,we were absolutely blown away by the beauty of the resort and the ocean facing spa deluxe rooms were fantastic!
We travelled as a group of ten and were given rooms with fantastic views,although this meant climbing numerous steps,it was well worth it!The monkeys only visited my room once but my friend who was up higher than us had daily visits ,mothers carrying their babies all filing past her room ,approximately thirty in one go!
We decided to tackle the monkey trail to visit ao nang,"Temple of doom"comes to mind but after doing it a couple of times it wasn't that bad and quite fun as long as you watch your step!Saying that I do think it would be a good idea if the Hotel made it a bit safer,I/saw one lady fall and badly hurt her ankle!Maybe the hotel would rather its guests stayed on site instead of venturing to less expensive restaurants!
I would definatly return to this hotel it is superb!

Room Tip: High room if you want to see that beautiful view and visits from monkeys go to the very highest ro...
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  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank alfiew2004
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerCKBR, General Manager at Centara Grand Beach Resort & Villas Krabi, responded to this review, 9 May 2014
Dear alfiew2004

Thank you for sharing your comments following your recent stay at our resort.

It was a pleasure to read you and your group enjoyed your stay as well as your 50th birthday celebrations.

Yes the wildlife around and within the resort is truly unique and I am pleased this added to your overall experience.

Once again thank your for your support and recognition and we look forward to welcoming you back when you are next in Krabi.

Kind regards, David Martens
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Auckland Region, New Zealand
Level Contributor
108 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
Reviewed 6 May 2014

My wife and I stayed her for 9 night over Easter. I think I'll review the resort as:

CONS -
If you don't like wildlife i.e. monkeys on your balcony or monitor lizards, book elsewhere
If you hate noisy long tail boats and smelly engines, don't stay here
If you don't like staying on the resort most of the time, but visiting, not the ideal place to stay

PROS -
If you like wildlife and want to see monkeys on your balcony, come here
If you enjoy a culture where water travel is essential to the locale, this is the place for you
If you enjoy coming and staying at a resort and relaxing with awesome scenery, this is a must

Anyway, that's just the start. What did we think about the Centara? 5 Star location with private beach, fantastic weather (35+ degrees C every day), restaurants excellent, staff friendly and generally helpful, service............ hmmmmmmmmm!

Yes, OK, we did have a couple of issues with the service (specifically room service and on-the-beach service). However, we did speak with the general manager and his 2iC and it most certainly improved dramatically (they kicked butt...). We understand the issues and feel the management have an uphill struggle. But give them their due, they are trying - and we do believe it will all improve. But the service MUST be 5 Star as well to keep the level of any resort at that same level. Good luck, David M.

Now for the good bits! As mentioned earlier, the scenery is simply breathtaking. Yes, there is the constant dawn till dusk drone of boats going to Railey Beach and other islands and picking up passengers from the pier. But this is part of the charm of Thailand - their long tail boats are part of the culture. And it is the only way in and out of the resort now that the Monkey Trail has been closed down (sadly). And the floating pier can be a bit of a hazard, especially if the sea gets lumpy - but the kids love it as it becomes a roller-coaster adventure for them. We had no issues with it (four Chang beers and its perfectly straight in all conditions - teehee).

The food is exquisite - the Thai restaurant, the Rim Saai, was simply the best. We ate there quite a few evenings and have to say, compared to flavour of the food in the local Ao Nang restaurants, we think its better. Price wise, a more expensive but definitely competitive. We recommend the soft shell crab and the crispy pork in green curry rice - mouth-watering!!!! Sadly, we cannot remember the name of the lady who looked after this restaurant, but she deserves a mention as she was simply fabulous - she brought the service up to 6 star...... And she had help from Honny - who was 6 star herself! Not just helpful, she was a delight to talk to, she couldn't do enough for us. Honny - a personal thank you!

We must mention a few of the other staff. Zafer, the Food and Beverage Manager, really made our stay exceptional. He'd only been at the resort for 2 weeks and was the @iC - and he was the whirlwind amongst the staff. We were convinced he was triplets as he was everywhere and doing everything - and giving the rest of the staff an example of what service should be! Well done, Zaf - and thank you. The 3 wonderful girls in the Club facility - Sa, Dang and May - what we have done without you looking after us? Brilliant - the Centara needs more like you. Jason who met us off the boat and helped us check in - top bloke! And to all the others who we haven't mentioned - thank you for upholding a quality of service that was sadly let down by others.

As to the room - we loved it. Modern, clean, fantastic design. The upper rooms are the best as you get the views out across the water - and you get monkeys. Good storage, beautiful bathroom layout, big bed, big TV, mini-bar, very big balcony. The bed is hard, so may not be to everyone's liking. We hate soft beds, so perfect for us. You'll never please everyone with this....... We spent a few nights on the balcony watching the tropical thunder storms and the lightning show. Fantastic.

Just for those families with children - we would recommend it big time! As the only way to get into the resort now is by boat, you won't get multitudes of other tourist invading the beach (unlike the Rayavadee on Railey beach - we went there and thought - never!! Wouldn't stay there if you payed us). It is definitely very private and VERY safe. The pools are great for kids, as is the beach and the sea. Maybe the water is not as clear as other beaches around, but at least you won't have to worry about them.

Would we recommend the Centara and go back? If we were to return to Krabi, this is the only place we would stay. And will we recommend it? Most certainly if you want to go for a beach holiday in Ao Nang.

  • Stayed April 2014, travelled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank George C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerCKBR, General Manager at Centara Grand Beach Resort & Villas Krabi, responded to this review, 9 May 2014
Dear George C

Thank you for sharing your comments following your recent stay at our resort.

It was pleased to read that after a few hiccups you and Kathryn enjoyed your stay. Thank you for acknowledging the efforts of the staff and thank you for specifically mentioning Zafer our Director of food and beverage, as well as Khun Dang, Sa and May in the Club lounge and Honny from Rim Saai restaurant who took care of you along the beach.

Yes the location is truly unique and I appreciate the comments on the service and we will continue to strive to improve these to meet the expectations of all our guests.

Once again thank you for your generous support and recognition and we look forward to welcoming you back when you are next in Krabi or at another one of our Centara hotels throughout South East Asia.

Kind regards, David Martens
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Additional Information about Centara Grand Beach Resort & Villas Krabi

Property: Centara Grand Beach Resort & Villas Krabi
Address: 396-396/1 Moo 2, Ao Nang, | Amphur Muang, Ao Nang, Krabi Town 81180, Thailand
Region: Thailand > Krabi Province > Krabi Town > Ao Nang
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Swimming Pool Airport Transportation
Hotel Style:
#1 Spa Hotel in Ao Nang
#2 On the Beach Hotel in Ao Nang
#3 Family Hotel in Ao Nang
#3 Luxury Hotel in Ao Nang
#5 Romantic Hotel in Ao Nang
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Centara Grand Beach Resort & Villas Krabi 5*
Number of rooms: 192
Official Description (provided by the hotel):
Hidden away in secluded Pai Plong Bay and surrounded by emerald waters and a luxuriant national park, this five-star beachfront resort is a tropical paradise for those seeking a romantic hideaway or a relaxing stay with their family. The resort instils an air of understated luxury with generously-sized rooms and private villas ranging in size from 72 to 399 square metres and offering the option of garden or ocean views, an outdoor Jacuzzi, or a plunge pool. Designed in modern Thai style, with high ceilings, spacious living areas dominated by wooden accents, stone features and soothing colours, the rooms and villas are calm oases. Accessible by boat only, the resort offers an abundance of opportunities to relax and explore. To name a few: unwind with blissful spa treatments at Spa Cenvaree, savour Thai, Japanese, and International cuisines at one of the four restaurants, enjoy complimentary water sports (kayaking, sailing, paddle boarding – the first hour is free), lounge with one of the swimming pools while the kids are kept busy at the kids clubs, enjoy carefree days on the white sands of Pai Plong Bay. With warm waters with extraordinary underwater visibility, beautiful coral formations and an exotic marine life, the Andaman Sea is a tropical paradise for diving enthusiasts and those with with a longing for more holiday thrills. The experts at the resort’s PADI dive centre provide everything that is needed for beginners, those with medium skills, and expert divers. Krabi International Airport is 40 minutes away from Nopparatthara pier which is approximately 15 minutes from the resort by boat. ... more   less 
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Also Known As:
Centara Grand Beach Resort And Villas
Centara Grand Beach Resort & Villas Hotel Ao Nang
Centara Grand Beach Hotel
Centara Grand Beach Krabi
Central Krabi Hotel
Central Krabi Bay Resort
Central Bay Resort Krabi
Centara Grand Beach Resort & Villas Krabi Ao Nang

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