If you are considering staying at Centara Krabi you'll need a balanced review...
PROS: built into a cliff this 'James Bond' style location is stunning and an easy 1hr connection from the airport via car+boat transfer. This location give the hotel a 'natural advantage' over many other hotels because it is beautifully kept and very relaxed and tranquil. Food options are excellent (Thai, Japanese, Western) - especially with Ms. Lek in charge - and despite the captive location the prices are thankfully kept reasonable ($4 per beer, $10 main dish), otherwise I'd have a very different opinion of this place. The spa is one of the best I ever visited and the online pictures are a true representation of the property.
CONS: generally the service is poor... there are a variety of offers/extras available but these aren't always communicated, many times the waitstaff would rather get our order wrong rather than clarify if they misunderstood the order which is frustrating when repeated daily, room services/baggage was always slow and I had to ask multiple times for basic items, pool bar staff were grumpy which is a shame given the otherwise pristine location and so on. Based on this lack of overall discipline on the front-line I'm not surprised I got food poisoning on the last day, presumably from some hygiene error in the back-line kitchen. Two other minor points... 1) if you are afraid of monkeys stay away from this place as they are everywhere and will try to raid your room/minibar at the slightest opportunity, 2) if you are mobility impaired this place will definately be inconvenient. There are lower level rooms/villas but overall there are a lot of steps around the property plus the floating pier and boat transfer will be problematic
SUMMARY: Rooms either look over the jungle or the ocean (which is 'bay' water, not clear open ocean water, by the way) so you can't go wrong here. Centara Krabi is good for a relaxing long-weekend if you live in Asia or are 'passing through' the area of Southern Thailand, BUT IF you paid a lot to travel long-haul for THIS hotel as your primary experience in Thailand (e.g. honeymoon from Europe/US), you will likely be disappointed as there are so many other A-Grade hotels in the Krabi/Phuket area you could choose from minus the headaches (such as The Racha for a boutique or Le Meridien Karon for a chain hotel - as a starting suggestion/alternative around a similar price)
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- Also Known As:
- Centara Grand Beach Resort And Villas
- Centara Grand Beach Resort & Villas Hotel Ao Nang
- Centara Grand Beach Hotel
- Centara Grand Beach Krabi
- Central Krabi Hotel
- Central Krabi Bay Resort
- Central Bay Resort Krabi
- Centara Grand Beach Resort & Villas Krabi Ao Nang