We booked this place through www.b**king.com (hint--something with pages that you borrow from a library), who ended up being very helpful, but need to clarify their cancellation policies. I could see a lot of people in the future having nervous breakdowns with the notion that in cancelling their 2 week stay, they'd be forfeit to the first 2 nights stay plus 50% of the remainder. We booked for about 2 weeks online weeks before, arrived and saw the horror show that was our room, and decided to cancel the majority of the booking. We were willing to pay for 2 nights in good faith so they could give the booking to somebody else.
In all honesty, I have to give the hotel full marks for cleanliness. Though you can find a lot of litter leading up the road to this resort (and others), you won't find any here. There is a nice pool, and the staff are generally friendly, but they're clearly not very well trained in PR. There was an interminable wait for breakfast, they didn't have enough tables, or a big enough kitchen to accommodate a full load of tourists. It would have been faster just to give the guests their raw food and let them cook it. Or just scrap the breakfast option altogether. They had the landscaper double as a waiter, and he was slower than molasses and about as useful as a lighter at an ammunition depot. There were plenty of sour looks from other guests who had to wait forever for tables to empty.
It also didn't look so good when we could see various staff workers (mostly male) goofing off around the grounds, sometimes smoking--they could have been on their breaks, but who would know?
The lowest price in high season hovered around 1100 baht for the fan rooms, and it rose up to about 3300 for the family rooms, but we settled for one of the bungalows. Honestly, it was more like a shack, and wasn't worth the 2000 baht we were charged. There was no hot water--barely lukewarm, though the water pressure was excellent, but this wasn't the biggest problem--the bathrooms in most of the shacks are outdoors, connected by brickwork to the main rooms, but we had faulty screens and needed to lock each door (the front and the bathroom doors) in four different places.
The walls were paper thin--you could hear people carrying on conversations 10 metres away, and I'm sure they could hear ours. You just didn't feel secure at night. There were massive holes in the front door when it was locked and at its base even more space for mosquitoes to get in. No mosquito net, either. Their wi-fi worked very well.
From what I've read in past reviews, the only big changes noticeable in our shack was that they had replaced the wooden stairways to the bathroom to brick, but the steps are treacherous, and you've let a bunch of mosquitoes in every time you open it to do your business.
Our "deck chairs" were something out of a gynecologist's office, and you couldn't lay back for dislocating your spinal cord.
I should single out the worker named "Jane" who was the one shining gem of a worker--without her, I think the place would have been lost. As it was, she couldn't work miracles, and I hope she gets paid the most. I would rather have surly, efficient staff than friendly, useless staff, because I'm the one paying for the experience. In this case, paying through the nose. If she's smart, she'll find work at a better hotel.
I should add, in conclusion, when we gladly paid for our two nights stay/rip-off, the front desk staff slyly tried to add the price of another night's stay; thankfully we had the final word from B**king.com (in the form of an email) that they had to abide by. Jane explained the situation to the staff worker and the worker gave us snarky look. It was funny enough that when it came to ripping off the customers, their English was fabulous, but when I first tried to explain why we wanted to leave, their English was non-existent.
I realize that to a lot of Thais, tourists are nothing but walking dollar signs, but nobody should be treated this way. If Blue Village wants to succeed, there are a lot of things that will need to change. The first thing will have to be the disparity in prices. High season or not, this place is a big rip-off.
- Official Description (provided by the hotel):
- Blue Village Resort by CHANINTRA offers the extraordinary chance to pamper yourself with Green Nature. It is located on a still green hill connected to Krabi's most famous Ao-Nang beach area of Thailand, only 20 minutes from Krabi International Airport. This is the place where all guests' senses will be warmly pleased by Traditional Thai dishes, Palm trees, Unique art objects, Sounds of Nature and our famous Scent; Royal Jasmine. Let's be surrounded by our rare natural beauty. *This resort was built and decorated focuses on Natural Friendly Ideas* ... more less
- Reservation Options:
- TripAdvisor is proud to partner with TripOnline SA, Evoline ltd and Cancelon so you can book your Blue Village Resort reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Blue Village Hotel Ao Nang
- Blue Village Krabi
- Blue Village Hotel Krabi
- Blue Village Resort Krabi/Ao Nang