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“Pitch perfect”

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Peace Laguna Resort and Spa
Ranked #18 of 111 Hotels in Ao Nang
Reviewed 3 August 2014 via mobile

I've visited and stayed in this resort for 3D2N and my family and i were not disappointed.
The staff were very helpful and pleasant. We had a problem with the safe box,we called the reception and they directly sent us someone to repair it.
The room was very nice, clean, and we were very surprised how calm it was at night, even though it's next to one of the town.
The view was beautiful too,and we loved the buffet breakfast. It was good, clean.
Anyway, if i'm going to krabi again i will most definitely book this resort, and i can only recommend it to anyone else who wants peace.

Stayed: August 2014, travelled with family
1  Thank lifelife912
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 30 July 2014

We booked two superior rooms for four nights in late July. The rates we paid were very reasonable, and the rooms themselves were spacious and with very comfortable beds, but we couldn't help feeling there is room for improvement throughout the resort.

On several occasions my room card stopped working, and I had to approach the front desk to reactivate it (we had a single booking for the whole stay, so can't understand why it would just stop working halfway through). One of the rooms next to us had uneaten room service left outside the door early one afternoon, which the following morning was still outside the door (minus most of the food, which we can only assume had been scavenged by some of the local wildlife, or another hungry guest while passing by).

On the upside, the hotel is centrally located along a strip of bars and restaurants in Ao Nang. There is a path to the beachfront, and the terminal where longboats leave to the nearby islands, including Railay, is very close.

While not the hotel's fault as it applied to all of Ao Nang on the day, rooms were without power for most of the day. They did however had power running in the reception area, which meant the wi-fi was still active (rather important on a day when it rained non-stop). From experience this happens often in Thailand so be prepared for the occasional day-long brownout.

On the downside, the check-out process was a disaster, a large family was in the process of checking in and the single staff member we saw on duty was actively trying to secure copies of all fifteen passports. I waited, then waited, then waited to check out, and eventually gave up, leaving my room cards on the desk, so am hoping they realise I'm longer there.

As my summary title says, the rooms are good value, but so they should for a three star resort. With the current situation in Thailand, if you're willing to spend a bit more, there are much nicer resorts in the area that will live up to your expectations.

  • Stayed: July 2014, travelled with family
    • Value
    • Location
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Thank Daave_Marshall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peacelaguna, Director of Sales at Peace Laguna Resort and Spa, responded to this reviewResponded 31 July 2014

Dear Daave_Marshall,

First of all, i'm very appreciated for you to take time to write your travel experience during stay with us. I deeply apologize for some of services such as House Keeping and F&B department who not into pay attention with room service used plate outside the guest room.
As you mention about "Key Card" is not working, this issue i have referred to Front desk department to make sure that they might inform all guest who stay in Superior Room, don't place or keep "Key card" closer to Mobile phone or electronic devices it probably can make the key card system error. During your stayed whole Aonang area has swift out the electricity due to monthly service maintenance. While, you were checking out and some big family guest checking in, i'm sorry for unable to provide you a good check out service as you expect this issue i follow up with Front desk department to improve.
Overall, i sincerely thank you for your taking time to share your mix feeling during stay with us. I assure you that all issues you have mentioned, i will pass to all head department who concern, they might improve immediately.

I still would like to have a good opportunity to welcome you back again if you wish to visit "Aonang" Krabi. Please feel free to write me e-mail via sales@peacelagunaresort.com

Sincerely yours,

Mr. W. Timmy
Director of Sales and Marketing
31-7-14

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Reviewed 23 July 2014

Private cottages are a joy to stay in, scenery are breathtaking with really peaceful atmosphere. Location is a 5 mins walk to Ao Nang street. Most commendable customer service for their attentiveness and their helpfulness

  • Stayed: July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Humara21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peacelaguna, Director of Sales at Peace Laguna Resort and Spa, responded to this reviewResponded 31 July 2014

Dear Humara 21,


Your review made me feeling happiness, i certainly print it out this short and nice review to all my staff members to read. We have to keep a good service quality and warm hospitality to all guest who visit and stay with us. Our goal is "WE CARE" it means we care all guest feeling during stay with us and we have to make them happiness and provide the best service we can.

In the future, if you or your family have plan to visit Aonan, Krabi please feel free to contact me via sales@peacelagunaresort.com

With best regards,

Mr. W. Timmy
Director of Sales and Marketing
31-7-14

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 July 2014

Our stays in this lovely hotel was amazing , Great view with friendly staffs in reception. Very big room and beautiful design , lovely gardens and housekeeping ladies did the best job. We stayed there for six days and i would love to go back there again.,
Hotel is located 4 minutes to Ao Nang beach , bars and restaurants and massages places.. Only one single thing need to talk is they never have enough towels to provide every guest by the pool.
We and some other guests were waiting long to have towels but they couldn't manage to give us in time.
We asked the housekeeping girl to give us two extra towels and used them for pool . Overall, I recommend this hotel to stay in Krabi.

  • Stayed: January 2014, travelled as a couple
    • Value
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1  Thank TinNweTun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peacelaguna, Director of Sales at Peace Laguna Resort and Spa, responded to this reviewResponded 31 July 2014

Dear TinNweTun,

Thank you very much for your sharing travel experience with us. I'm very happy to know that your stay with us were enjoyable even though it was some minor issue as "Pool Towel" what i referred to Head department who concerned. He might improve this problem immediately. Overall, i'm really appreciated your positive review and you will recommend our property to your family or friend. Next time visit, please let us fulfill your beach holiday. Send me e-mail if you wish to come back you will get special benefit as Loyalty guest via sales@peacelagunaresort.com

Look forward to hearing from you.

Sincerely yours,

Mr. W. Timmy
Director of Sales and Marketing
31-7-14

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Reviewed 16 July 2014 via mobile

Stay in the Standard Room for 1 night. Spacious, but room a bit run down and bathtub is dirty. The best part of this stay is the view outside my room balcony! Krabi limestone mountain! The location of this resort is walking distance to Aonang shops and restaurants. Yet is not noisy.

Stuff service is good and friendly. Breakfast is ok. Swimming pool is a bit small and jacussi is not on :(

Stayed: July 2014, travelled with family
2  Thank Vikcil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peacelaguna, Director of Sales at Peace Laguna Resort and Spa, responded to this reviewResponded 31 July 2014

Dear Vikcil,

Thank you very much for your review even though it was "So so room" what i agree with your feeling. Our Standard room is leading category and too basic our hotel owner has planed to renovation during July-mid of august to improve room quality especially in the bathroom as you mention. I think that after we complete from this renovation "Standard room" is become a good selection for budget and short term stay guest.

I hope you will come back and stay in our Standard Room after complete renovation in the near future, please feel free to contact me directly.

Sincerely yours,

Mr. W. Timmy
Director of Sales and Marketing
31-7-14

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 July 2014 via mobile

Great resort for relaxing, peacefull. The rooms are nice, bright,clean and big.The staff are friendly and helpfull. Security are well kept to ensure peace of mind for their guest. 3 Choices of swimming pool , which are located in several places within the resort, so you do not have to walk far for a swim.

  • Stayed: December 2013
    • Value
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Thank Morzalee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peacelaguna, Director of Sales at Peace Laguna Resort and Spa, responded to this reviewResponded 11 July 2014

Dear Morzalee,

Thank you very much for your nice and briefly positive review. I truly feel that your stayed with us completed enjoyable. However, i still would like to welcome you or your friends, family with us again in the near future. If you have plan to visit Aonang, Krabi, please feel free to contact me directly via sales@peacelagunaresort.com.

On behalf of the management and staff at Peace Laguna Resort and Spa, we look forward to welcome you back again.

Sincerely yours,

Mr. W. Timmy
Director of Sales and Marketing
12-07-2014

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 July 2014 via mobile

Everything is gd, fr location to service to room , except free wifi only at lobby area. Got free coffee tea cookies at 4pm :) i got a free dinner set which is nice. Nice scenic views of the mountain and u can hv breakfast looking out to the mountain view. Gd for family or couple :)

  • Stayed: June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Mightymouse77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peacelaguna, Director of Sales at Peace Laguna Resort and Spa, responded to this reviewResponded 11 July 2014

Dear Mightymouss77,


First of all, i have to say "Thank you very much" for taking your time to share your travel experience during stay with us at Peace Laguna Resort. As you mention about "WI FI" service we are under process to improve, our hotel owner is very concern to develop and involve about this problem. Internet facility is very important to in house guest when they want to connect to their family or friends. I assure that your next time visit, Free Wi fi will cover all area in the resort.
You are very lucky to purchase special deal from GROUPON. of course, they provided very good deal with special benefit such as airport transfer, day trip and dinner. I seldom join with GROUPON really.
Again, if you have plan to re-visit Aonang, Krabi. Please kindly consider us to serve you again.
You can reach me via sales@peacelagunaresort.com.

Sincerely yours,

Mr. W. Timmy
Director of Sales and Marketing
12-07-2014

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Peace Laguna Resort and Spa

Address: 193 Moo2, Ao Nang Beach, Ao Nang, Krabi Town 81000, Thailand
Phone Number:
Region: Thailand > Krabi Province > Krabi Town > Ao Nang
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#6 On the Beach Hotel in Ao Nang
#7 Top resorts Hotel in Ao Nang
#15 Luxury Hotel in Ao Nang
Price Range: £26 - £263 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Peace Laguna Resort and Spa 4*
Number of rooms: 149
Official Description (provided by the hotel):
Set in the middle of Aonang, Krabi, you will find our resort with a picturesque view of the famous cliff of Aonang as a backdrop, a peaceful lagoon that surrounds the resort and a short walk to the popular Aonang beach. Our unique cottages are well blended with nature that offers comfort and Thainess experience. The resort is a 4 star resort with 149 spacious and modern rooms and cottages. Our guest can enjoy our 3 pool. Our outlets offer all day dining with a taste of Thai and international cuisine. Time to rejuvenate, visit our Maya Spa for private treatment. Any occasions and events can be held at our Grand Ballroom. While staying with us, you are just few steps away to all the hustle and bustle that Aonang can offer. Shops, restaurants, coffee shops and bars are just at our doorstep. Only a boat ride away, you will reach the popular and famous islands of Krabi. Relax with us! rest at our hanging chairs, enjoy an afternoon delight while connected to social world with free wifi. ... more   less 
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Also Known As:
Peace Laguna Hotel Ao Nang
Peace Laguna Krabi
Peace Laguna Resort And Spa Krabi/Ao Nang

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