If you are considering this hotel, I urge you to read this review.
Please don't brush off this review as "crazy." This hotel is crazy.
If you're pressed for time, here's a quick synopsis:
1- absent and/or belligerent staff
2- non-existent services and amenities
3- remote and isolated, exacerbated due to #2
4- reservations unknown
My friend and I booked this hotel for the first two nights of a 5 night stay in Krabi, and I'm very glad we only booked 2 nights, and wish we'd booked just 1, or preferably, zero.
I want to make it clear that we didn't arrive straight off a plane from Canada, we had been travelling for 3 weeks in Thailand and Myanmar/Burma, so our expectations were very adjusted, let's just say.
Our experience here was thoroughly bad from start to finish. I'd like to walk you through it.
Arriving at the hotel, it was clear that the location was not ideal. It is about a 1.5 km up a road without sidewalk or space to walk safely from the beach and nearest restaurant, and 4.5 km from the actual Ao Nang town.
Upon arrival at 4 PM, we found the reception area empty, so we sat and waited. And waited. And waited. After about 20 minutes, we went looking for some staff. We finally found one, one floor up after going into their commercial kitchen. That lady told us that the reception was on the ground floor and that we needed to wait. So wait we did. Finally having completed her task, she came down to the reception and handed me a form to fill in. After I completed it, I handed it to her and she asked me if I had a reservation. I said yes, and handed her my iPad with my Agoda voucher. She looked at it very briefly and handed it back. Shen then told me to sit down. A few minutes later, she declared that she could not find my reservation, when did I book it? I told her yesterday, with Agoda. She then asked me if I had a voucher, - having already shown it to her on my iPad - I gave her my iPad again, another brief look and instruction to sit down again. She announces again that they can't find my reservation. I ask if they do business with Agods, yes she confirms. Then you will have to call them and sort this out because I have an Agoda voucher and you accepted the reservation, said I. She then looked at the voucher again, then RAN AWAY without saying a word.
At this point we were left alone in reception again, then a new employee came. She asked for the voucher again, and finally found the reservation. She confirmed that they did in fact have the reservation, but the room was not ready because they were VERY busy and weren't expecting us? So we asked if we could go to the restaurant to eat. No, it was closed. Can we get anything at all to eat or drink? No, the restaurant is closed! She insisted that we leave the resort and not return before 7 pm! Given the bum rush, we walked to the nearest restaurant, which was a long and unsafe walk, and very poorly signed, so we were lost in a strange neighbourhood along the way.
Returning after 7, the room was ready, and she walked us through the hours of operation for the services, including the restaurant: dinner until 10. The room was fine, but smelled off, which we later figured out was because they don't have smoking and non-smoking rooms, so they must spray the rooms with some kind of chemical to cover the smoke smell. Gross. The minibar was empty, except for the price list, so I went to the lobby bar to get a drink. Despite being listed as open until 10, at 730 it was very closed, and looked like it was permanently closed. Same with the pool bar. The restaurant was empty too. So I went to the front desk, and luckily someone was there dealing with another guest, so I managed out get a couple of beers.
At 845, we were hungry and tired from running a round all day (being thrown out of your own hotel can do that), so we decided to eat at the hotel restaurant. We arrived to an EMPTY restaurant again, so we went into the kitchen (this really did turn out to be the best way to find staff at the hotel) and asked to order. We were then told that it wasn't possible because the last order allowed was at 9. Noting that we were told earlier that day that it closed at 10, and that it was 845, could we order? Begrudgingly, she said yes, but only something "easy" we were told. How about pad thai, I asked. The employer HUFFED at me, so I said, I give up, tell me what's easy and that I'm allowed to order. She RAN AWAY again. At this point we asked her to call a cab and we headed into town. We shared the cab with a Russian couple staying at the hotel, and when we asked them if the hotel seemed strange to them, they agreed.
The next morning we headed into town right away, but not before a trip to the restaurant kitchen to get a staff member to call it for us, of course. Upon our return that night, we found our used towels hung on the balcony to dry, rather than replaced. They were still damp, and we had no way of knowing which towel was who's, so we called for new ones. The first person who answered the phone did not speak English at all. We then received a call back from someone who did, who asked us WHY we needed new ones, since we HAD towels, the pool was closed, and we were checking out tomorrow? Exasperated, we said they were damp, and we wanted dry ones. They eventually came.
We were happy to check out. Another trip to the kitchen was of course in order. The original disaster of an employee came down, and without a word took the key and RAN AWAY to inspect the room. Satisfied, she came back and just said 'ok.' Luckily a taxi came by dropping other guests, so we took it and got the heck out of there.
To be clear, the hotel looks like it was very nicely designed, but repairs have been on the cheap and it is going downhill from that perspective. The isolation would be okay, if the hotel wasn't a complete disaster. If it had a functional restaurant. If it had a bar that was ever open. If the minibars were stocked. If you were able to find a member of staff. If you were permitted to have clean towels without being accosted.
It's a Thai version of 'Fawlty Towers,' and the worst hotel I can remember staying at.
- Official Description (provided by the hotel):
- A private, serene and unique place on Nopparat Thara Beach surrounding with incredible natural beauty and environments of Nopparat Thara natural park. 50 rooms are building with all comfortable facilities such as an open air spa area, a gorgeous swimming pool with Jacuzzi, pool bar, an outstanding two stories lobby combined with a spacious living area, souvenir shop, library, internet area and an open air restaurant with a distinctive overlooking swimming pool view. ... more less
- Reservation Options:
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- Also Known As:
- Andamanee Boutique Resort And Spa Krabi Hotel Ao Nang
- Andamanee Boutique Resort Krabi/Ao Nang
- Andamanee Boutique Hotel Krabi