We booked at this hotel, a room on the 3rd floor, for 3 nights, while I hopped a bus to L.A. to pick up my car & drove back. We couldn't access the internet from our room most of the time & had to go down to the lobby to do so, which made secure Skype calls impossible. As it was, someone also connected to the hotel's system hacked our computer & we ended up with a "worm". The food was bland, so we ate at the taco stands down the street. Only some of the lights in our room worked, the walls & fixtures were pretty beat up & there were stains on our sheets, so we used our sleeping bags. The fellow on the night desk & the bald, white foreigner - presumably, Andrew Rowland, the Manager - prefer arguing about the internet rather than apologizing. The final insult? We were charged a deposit of US$10 for the room key & t.v. remote control. When we requested the return of our deposit at check-out, the woman desk clerk gave us $100 pesos back, although the exchange rate was approx. 13.6 at the time. a small theft, but typical of the place, from start to finish. I like Ensenada & expect to return in a couple of months, but will never stay at this place again. The management is the real issue here & they need to get someone who can do the job properly.
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