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“Much better the second night”

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Americas Best Value Inn - Posada El Rey Sol
Ranked #5 of 37 Hotels in Ensenada
Los Angeles, California
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Much better the second night”
Reviewed 20 May 2014

I'd booked a room with 2 queens on booking.com. It was advertised as being nicely decorated with a private balcony and air-conditioning. The air-conditioning didn't work, the water pressure in the shower was very low, and there was no balcony. We were tired, I didn't remember that I'd been promised a balcony and I didn't think to ask to change rooms, so I just told the desk that the air conditioning didn't work. They gave me a good fan which worked well, though it was so hot (end of a heat wave) that we didn't sleep comfortably. The next morning I asked if we could switch to another room and we were given #204, a beautiful room, nicely decorated with a private balcony, working air conditioning and good water pressure. All the hotel staff was very friendly and helpful throughout the visit, and I believe they would have changed our room the first night had I asked. I've stayed in many budget hotels in Ensenada over the last 50 years and this has the nicest rooms, as long as you get one of the good ones. I would be very careful, however, to get one of the better rooms rather than the ones that haven't been redecorated and don't have balconies. I appreciate the friendliness and professionalism of all the staff I encountered.

Room Tip: The rooms facing the street have nice balconies, though the light on our balcony was automatically l...
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  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank hofnors
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
globetrotter60, Gerente at Americas Best Value Inn - Posada El Rey Sol, responded to this review, 27 May 2014
Dear guest, thank you for sharing
​your experience with us on TripAdvisor. We apologize for the misunderstanding you experienced through your reservation with booking.com. We are a boutique hotel and each of our rooms is decorated differently, and we only have ten rooms with balconies out of our 52 rooms. If our clients would like to reserve a room, it needs to be specified, and such specification was not informed to us. Moreover, we do apologize for your uncomfortable
First night, and know that our rooms do have working AC, unfortunately there was an issue with your first room
However, I would like to mention that we are in the process of remodeling all of our bathrooms and rooms, so hopefully in your next stay you will enjoy another one of our rooms.
​We are glad you enjoyed the rest of your stay, and hope
To see you again real soon.

Kind regards,
Jeannelle Bitterlin
Gerente General
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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289 reviews from our community

Traveller rating
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    44
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    21
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (49)
Date | Rating
  • English first
  • French first
  • Italian first
  • Japanese first
  • Spanish first
  • Any
English first
Salton City, California
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 15 April 2014

I stayed at his hotel on my first trip to Ensenada. The Hotel has a quaint feel to it. It is comfortable and in a great spot. The staff is super friendly and very helpful. The price was also good and they were able to recommend some good spots for food and sight seeing. The only reason why I did not give it a 5 is that the pool was dirty so we could not swim in it and their wifi, though free, was tricky to get to work. My brother finally got reception in our room on the third floor by placing his phone on the floor. Other than these two points, I really enjoyed my stay here and have no qualms about recommending iti to friends.

Room Tip: The third floor is fairly quiet, though there is the issue with the internet.
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  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Juan G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
globetrotter60, Director General at Americas Best Value Inn - Posada El Rey Sol, responded to this review, 21 April 2014
Dear Juan,

Thank you for taking the time to review us. We are glad you enjoyed our hotel. For our staff to make you feel like home is one of our mottos.
We apologize for the pool appearance, it was not dirty but needs
Some maintenance, and
we are working to get it ready for summer. And regarding the WIFI, we are going to check out your troubling connection. We hope to see you really soon at our hotel.

Regards,

Jeannelle Bitterlin
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pasadena, California
Level Contributor
88 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 21 March 2014

I have been visiting Ensenada for almost 50 years now and have stayed at many hotels and rented many vacation properties, but this was my first time staying at the Posada El Rey Sol. The staff is great. We reserved three rooms during Carnival Ensenada. Needless to say the hotel was quite busy, but the highly professional front desk staff handled our check-in with exceptional efficiency. I believe the young ladies name was Andrea and she is a true asset to this property. Our rooms were spacious, clean and were equipped with all the comforts we required. The housekeeping staff is great as they work quickly and quietly as they perform their respective duties. The room rate is a great value to boot. The Posada El Rey Sol is located on the south end of the old restaurant row and is within walking distance of most or the in-city points of interest, the Malecón and tourist area. I highly recommend this property for your next stay in Ensenada.

Room Tip: If visiting from the make sure to get a FastPass - it took us 12 minutes to cross the border on a Mo...
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  • Stayed March 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank 4EIEIO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
globetrotter60, Gerente at Americas Best Value Inn - Posada El Rey Sol, responded to this review, 26 March 2014
Hello,

We are very happy to hear that you had such a wonderful experience with us. Thank you so much for taking the time to write your review and letting us know what we are doing right. Our receptionist Andrea was very excited to read your review, and happy to hear she contributed to your good experience.

We look forward to seeing you again soon!
Regards,

Jeannelle Bitterlin
General manager
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california
Level Contributor
111 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed 20 March 2014 via mobile

The location and private parking are the first good things about this place, unusual in Ensenada. Our room was large with good TV, in-room coffee, good bed and bathroom. The shower was pretty but hot water a bit iffy. All in all I would stay here again for the location and security, a good value.

Stayed March 2014, travelled with friends
Helpful?
2 Thank bahamareef
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
globetrotter60, Gerente at Americas Best Value Inn - Posada El Rey Sol, responded to this review, 26 March 2014
Hello,

Thank you for taking the time to share your experience with us. We like to hear from our customers so we can continue improving our service.
We do apologize for the hot water situation, but are happy to hear you had an otherwise good experience with us!

We hope to see you again very soon

Regards,

Jeannelle Bitterlin
General manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Vegas baby
Level Contributor
56 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed 16 March 2014

My wife and I have stayed at Posada El Rey twice now on weekend trips and have had mixed feeling about the place. The positives of the motel are the staff which have been very friendly and courteous whenever we've had any interaction with them. The location is incredibly convenient to the downtown area as well as the marina which allows for easy shopping and dining. They also give you a daily breakfast voucher for the French restaurant across the street. You can have a free breakfast(limited menu) or a discount off of menu items. The beds are slightly old but surprisingly comfortable.

Now for the bad. On our first stay the floor of the room was dirty to the point that we both wore flip-flops when walking around. We stay at a wide range of places(high end to lower end) and have rarely had this experience. We had the exact same room on the second stay and the floor was clean on that trip. There is also an odd feeling of insecurity with the back door configuration. The closet is a walk-thru area which leads to a small back patio. The door is secured with a small sliding hasp which can be easily breached. There are security bars on the patio but it still seems a bit insecure.

We have another Baja trip planned for June and will likely stay at Posada again. The good definitely trumps the bad and for the convenience it's worth staying here.

Room Tip: Several of the rooms have sliders next to the entry door. The motel is mostly quite but you should a...
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  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Papa_Lou1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
globetrotter60, Gerente at Americas Best Value Inn - Posada El Rey Sol, responded to this review, 31 March 2014
Hello,

It is always a pleasure to hear from our customers, and we thank you for taking the time to write a review. We are happy to hear that you have had pleasant experiences with us, and appreciate our convenient location.

As for the bad as you say, we did have in the past some trouble with our floors and the way we had been cleaning them. We have since taken measures with our cleaning staff and cleaning products, which is why you saw a difference. Please always let us know any cleaning issue when you are at our hotel as well so we can quickly remedy it.

You mention that you feel insecure because of the small backdoor patio. Please let me assure that in our more than forty years in business we have NEVER had a break-in to any of the rooms. The security bars are very sturdy, we are in a safe area and have a security guard round the clock. However, if you prefer you can ask for a balcony room for your next visit as those do not have the backdoor patios.

Looking forward to seeing you soon,
Jeannelle Bitterlin
General Manager
Report response as inappropriate
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2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 28 February 2014

Very convinient location with quality service. I can't wait to go back to Ensenada to stay there. Congratulations to your staff!!!!!! they make you feel @ Home. During the Wine events I strongly suggest to make reservaciones with at least 4 months ahead since it is the peak season on town. Look for the official Fiestas de la Vendimia calendar to find good deals on the wineries.

Room Tip: It is good to know that El Rey Sol restaurant is a family owned Restaurant that serves the greatest...
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  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ricardo C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
globetrotter60, Gerente at Americas Best Value Inn - Posada El Rey Sol, responded to this review, 7 March 2014
Thank you for taking the time to share with us your experience at our hotel in our beautiful city of Ensenada.
We are glad our staff makes you feel at home, that is the experience we wish for our clients.
Like you mentioned LAS FIESTAS DE LA VENDIMIA are an amazing time to get to know Ensenada and the wineries that we have in town.
Hope to see you really soon at our hotel, and our city.

Kind regards

Jeannelle Bitterlin
General manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cordoba, Argentina
Level Contributor
200 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
Reviewed 26 February 2014

I booked this hotel mainly based in TripAdvisor reviews.
It has not been a great experience.
The check-in took ages, the only clerk at peak hour was busy taking calls, closing an endless transaction to rent a conference room and taking care of us.
The room was basic, or less...one of the lights was not working, only one night stand and one light for a queen bed, the carpet has nor been vacummed in years, the thermostat had the dial removed, so you can't adjust the settings, water was scarcely flowing through the fawcets, the only ammenity was a shower cap, enything else you have to pay.
Good points are the location and the restaurant, but I won't come back.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rutilante
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
globetrotter60, Gerente at Americas Best Value Inn - Posada El Rey Sol, responded to this review, 27 February 2014
Hello,

We are very disappointed to hear of your disappointing experience with us. We apologize for such an experience with us, and would like to explain ourselves.
Unfortunately, our reception clerk wa extremely busy as you described. I do not know what day was your check-in, but we normally have two staff members on weekends when it is higher traffic as to avoid experiences like yours. As for one of the lights not working, we wish you had reported this so we could have fixed it or changed your rooms. Housekeeping checks these kinds of issues when they clean the room, and have already informed them of their mishap. The carpets I assure you are vaccumed after each client, and we periodically have a professional service to come deep clean them.
The water problem is unfortunately one happening across the city, because the region has been undergoing a drought, our water has been affected. The ammenities we include in your room are free wifi, water bottles, cooffee, tea, shampoo, soap, conditioner and the shower cap.

As a hotelier, it upsets me that your experience was disappointing, and to have to explain so many mishaps. We truly hope that you will give us another chance to enjoy one of rooms, we are a boutique hotel so each room is different, and that you will enjoy once again our restaurant.

Sincerely,
Jeannelle Bitterlin
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Americas Best Value Inn - Posada El Rey Sol

Property: Americas Best Value Inn - Posada El Rey Sol
Address: Avenida Blancarte, 130 | Zona Centro, Ensenada 22800, Mexico
Phone Number:
Region: Mexico > Baja California > Baja California Norte > Ensenada Municipality > Ensenada
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 37 Hotels in Ensenada
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Americas Best Value Inn - Posada El Rey Sol 3.5*
Number of rooms: 52
Official Description (provided by the hotel):
This charming colonial boutique hotel is located in the heart of Ensenada. You can walk to more than 20 restaurants and coffee shops along the bazaar like streets lined with art treasures, each one more unique than the next.The intimate and friendly atmosphere will allow you to feel like this is your home away from home. The staff will point you in the right direction for whatever you are seeking.Come and experience our warm & friendly hospitality!Our staff will help make your visit to Ensenada a stay to remember filled with a variety of activities such as wine tours, whale and fishing trips, restaurants. ... more   less 
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Also Known As:
Americas Best Value Inn - Posada El Rey Sol Hotel Ensenada
Americas Best Value Inn Ensenada

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