I used this hotel to host some of my extended family who were in town for my wedding. I had gotten a "good deal" which turned out to be horrendous.
I thought that the rates were good since I got a package deal and since I was in a time crunch and they had availability I went ahead and booked 7 rooms. (the fact that they had so much availability should have clued me in) I did a walk through and saw a lot of dead cockroaches all over the place and some of that carpeting was gross and there was a sewer smell in some of the places, I asked to be moved from the rooms with the smell and for them to clean up the cockroaches which they assured me they would.
They did move us from the sewer smelling rooms, but when the guests got there, a few of them mentioned that there were dead cockroaches in their rooms...just disgusting. My family had flown in from another country and while at my wedding someone "broke into" the room where my dad was staying and stole 3 laptops and all the passports for my family. Did I mention that my dad, being wary of mexico, made sure that all the windows and doors were locked before he left? So the only way to enter was from the door, which was locked, When they got back, the thieves had left the window open to look like it was a break in...the window that they left open opened out onto the water....so did someone swim in and swim out with the laptops?? This made for a horrible border crossing for my whole family, who ended up waiting at the border for 5 hours while the authority's had to confirm that they were indeed American citizens. When I raised hell with the manager, they apologized for the break in and refunded us for that one room....seriously?? so not worth it. I will never use this place again, and you should avoid the possibility of them stealing from you. Better to book a more expensive hotel and have peace of mind, rather than ending up losing what could have been a lovely vacation by staying here.
- Official Description (provided by the hotel):
- HOTEL: You deserve the perfect vacation and what could be better than spending it by the sea with our swimming pool, Jacuzzi and surrounded by a safe and relaxed environment? There are 7 cabins, 12 Jr. suites, 8 studios and 19 California style chalets. An ideal way to forget your daily routine and relax to the soothing sound of the waves. OUR GARDEN: For a special celebration you can't find a more romantic place than this. Breathe the scent of the flowers and feel the breeze of the sea. With a 600 guest capacity, lighting, dance floor, security and a magical wishing well, our garden is the perfect place for a wedding or anniversary. OUR TERRACE: Enjoy that special moment in on our charming terrace facing the Pacific Ocean. Hear the song of the birds and the waves. They are the perfect complement to our beautiful sunsets. We have capacity for 200 guests on the terrace with 80 guests in the palapa, lighting, indoor space for a band, security and parking. ... more less
- Reservation Options:
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- Also Known As:
- Quintas Papagayo Hotel Ensenada