Probably like many others, my wife and I, were attracted to the Casa Verde Inn by the beautiful photos and reviews we had read on various internet travel sites. We phoned them about a week before we were due to travel and arranged to reserve a room. We were told over the phone that we could pay in cash or by Visa when we arrived, and left our home phone number and details for the reservation. We were contacted by mail later the same day and were asked to enter a web site where we again entered the details of our reservation, confirming our intent to stay. Shortly afterwards we received an email providing Paypal information but were not told that prepayment, nor indeed that any type of deposit was required, before a reservation was to be accepted. We believed, and were not at any moment told to the contrary, that our reservation was valid and would be respected.
Although paying for a service in advance is not something we would normally do, we decided to pay via Paypal as we could then use our US Amex card rather than have to pay by cash or Visa at Casa Verde itself. About an hour after making payment, we were surprised to have it returned without any covering email or explanation. Of course a number of things go through your mind; Did I send it to the correct Paypal account? Did they return it in error? Is the reservation ok?
We phoned Casa Verde a few hours later to check up on the reservation and find out why our payment had been returned. The man who answered was both rude and unapologetic, he told us our reservation had been canceled basically there was nothing we could do about it. He gave us the impression that they had sold our room on to someone else. Two days before we were due to leave and we were suddenly without a place to stay!
While Casa Verde may look inviting in the photos I would advise anyone thinking of staying there to think again. Not only did they cancel our reservation, which is bad in itself, but despite having our home telephone number and email didn’t even attempt to let us know, which in my books is just inexcusable.
- Official Description (provided by the hotel):
- Our beautifully restored old Mexican house with an Italian touch, is a little and clean Bed and Breakfast in the heart of old town La Paz. A secluded garden with tropical plants and a pool with the sound of his waterfall, offers relax to our guests. 5 minutes walking to the Malecon Costero (waterfront) where you can enjoy the breeze and the beautiful sunsets, the best restaurants and the nightlife ... more less