I was excited to come to this hotel, as the reviews were so favorable. I was with my spouse and his friend and I had talked this place up based on everything I had read. After talking to the owner Linda, I opted for Room 3D for $175 for 3 people. We were only staying one night on our way to Cabo. The website had nice pictures and really talked this place up as a resort.
The Pros: Location, Views, Spacious, decent pool & deck, Binder in the room for guests of things to do, see, where to eat, etc.. and free wifi.. and free breakfast (but see my notes).
THE CONS: Where do I start? Well, this was NO resort....
Check-in... Well, Ramon greeted us, but Ramon doesn't speak any English. Yes, we are in Mexico and he was as friendly as can be.. I've travelled to other parts of Mexico, as well as other countries around the world. I expect a language barrier and I do my best to not deman that everyone else speak it to get by for me... but Ramon couldn't even operate the credit card machine to charge the balance of our remaining balance and apparently, couldn't call anyone else (at least who would answer a phone, even though the owners are supposed to be on-site???).. finally got that straigtened out after some time, maybe 20+ minutes.. The balance looked right, but I'll check my charges when I get home... My other first clue about this place SHOULD have been how hot the lobby was, even though there was an A/C unit installed. Even Ramon commented on how hot it was.... and he lives there... After I had talked to the owners, I was really hoping to find someone that I could speak with at the front desk to greet us and this just wasn't it.
The Room.. I am OK with a bit out-dated, and had the other issues not been there, I could have lived with it, but it just piled on.. the A/C did NOT work.. AT ALL. Not to mention, one would think to turn it on if guests were arriving to begin with.. instead, almost every window was open for a cross breeze.. We dropped our things, I put our water in the fridge, observed the various tiny, tiny bugs crawling on the counters, looked briefly through the book that was put together for the guests and headed out to find an enclosed restaurant with a/c for some relief which we did find. As we were leaving, the lobby was empty and as we exited, Ramon was across the street.
We returned after dinner to find the room JUST AS HOT as it was to begin with even with the A/C running and the fans. We opened up all the windows and found a very small relief in the breeze off the ocean. (As the binder points out, call the front desk for assistance with anything in the room... uh, are you really going to try and repair your a/c system in a short amount of time?) Our only relief was to get some cold beers, sit on the deck for a while and then try to go to sleep... or as I call it, waking up all night in a sweat and accruing maybe 4 hours total of "rest"... and per the other recent post.. yes, someone's dog is fond of barking... and as you have to leave the windows open, there is no way to escape it.
Morning.... We got up, tired, cranky and sweaty... packed up before our shuttle arrived and went down for breakfast. One of the posting had talked about how wonderful the huevos rancheros was for breakfast... uh.. wonderful? I'm sorry.. I've had been in San Diego where I live... The ladies were very pleasant (still no english, as I used survival spanish), but the amount of oil used to cook the eggs made me rethink the rest of my day's diet. After breakfast, Thank God our shuttle driver was in the lobby. We got our luggage and left.
I was in La Paz over 15 years ago and stayed at the Hotel Los Arcos, a wonderful place with nice rooms, bilingual staff and good food... what happened?? And just HOW is this place rated #3 on Trip Advisor??? I'm beginning to second guess these ratings... OR wondering if they were put up there fictiously...?
If there had been a better staff person at the front desk and a/c in the room, I could have accepted the rest as being what it was.. but suffice to say, after the first impression (bad) and the second impression (worse), it just went downhill from there. My spouse who has travelled to over 100 countries just didn't know what to say about this either...
My advice to future customers: Unless you like unbearable heat in the summertime, do not stay here.
My Advice to the owners: You've made a good attempted at getting guests to come to your hotel, but you REALLY need to do something to keep them there and/or coming back. Had I been booked for more than 1 night, I would have promptly cancelled any remaining nights and spent my first night looking for a new hotel. Luckily, all my stays before an after have been pleasant. I'm sure that you mean well, but you really, really need to do some revamping. I feel like your hotel is a bait-and-switch and you now have possession of my money for the 15 hours I was there. How disappointing for me... and after this review, I'm sure for you too.
- Official Description (provided by the hotel):
- Wonderful location in La Paz, walk to everything. Furnished 2 br, 2 bath condo-type suites. Best ocean views, terraces, enclosed parking, great heated pool, great breakfast, great hosts and staff. ... more less
- Reservation Options:
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- Also Known As:
- Las Gaviotas Hotel La Paz
- Las Gaviotas La Paz