My story seems to go against the other reviews here. Nobody else seems to have experienced the problem I had, but I'd be careful about making reservations here. Otherwise, every other aspect of the hotel was above average.
My partner and I were visiting friends in San Diego and decided to try to beat the outrageous cost of hotels in the city by going south of the border and staying in Tijuana.
We traveled down on a Wednesday to make reservations in person at the hotel, because while I can speak Spanish functionally, I find it is more difficult to do it over the phone. Besides, we thought we'd have fun passing the afternoon in Tijuana. We got to the hotel and while my Spanish was a bit rusty, we seemed to make the reservation okay. He asked us if we wanted a room with one or two beds, and when I told him that we wanted just one, he kind of made a face and asked if we wanted only one bed. Again I told him that we needed only one bed. One gets used to people asking twice about this when you're a gay couple, but the point is that twice I said that I wanted only one bed. I gave him my credit card information and we left. He wrote everything down on a Post-It note and I didn't think it was important to look at it at the time, nor did I get a copy of anything in writing.
On returning, we were driven down to Tijuana by the couple we were visiting and they decided on the way down that they would spend the night and get a room at the same hotel. But on checking in, we were told that they had reserved not only a room with two beds for us, but the deluxe handicapped room with two beds. This room was much more expensive. The guy at the desk (the same one that had written down the information) said that I told him that I wanted a room with two beds. Since we had another couple with us that needed accomodation, this turned out to not be a problem. However, I know very well that my Spanish is good enough that I would not make a mistake about this, and I clearly remember that the desk clerk asked if I wanted one bed and I repeated that I wanted only one bed. The clerk said that if we wanted to stay there that night, we'd have to take that room but that in the morning, they could move us to a room with one bed. Despite the fact that upon first discovering the problem I told him that it wasn't a big deal because we had four people anyway, he kept insisting over and over that I had requested a room with two beds. Methinks he was protesting too much.
The next morning, I went to the desk and they told me that they didn't have any rooms with one bed available and that if we wanted to stay for the rest of the weekend, we'd have to stay in that room, which was twice the amount of the room type we had reserved. At this point, I decided that we'd just go back to San Diego and stay somewhere there to avoid the hassle of finding another hotel in Tijuana.
I tried to figure out some way in which this problem could be explained without it being a con, and I just can't think of one. The card I had given them was blocked when they tried to run it (even though I'd called the company and told them that I'd be in Mexico), so I thought at first that perhaps what happened was that they tried to run the card and dropped our reservation when the card didn't go through. But the problem with that was that the desk guy kept insisting that I had asked for a room with two beds and that he had reserved that room for us, holding up the little Post-It note. He may have written down that we wanted two beds, but I didn't say that, and there's no way that I requested a deluxe room in any case.
So I might stay at the Hotel Villa de Zaragoza again if I'm in town and can walk right up and get a room, but I advise that if you try to make reservations, be sure to get something in print that shows that you're getting what you want. I was a bit bummed because otherwise, it was a decent place and exactly what we were looking for.
PROS: Close to Avenida Revolución but location is far enough away from the busy parts (and one block back) that there is no problem with noise; restaurants nearby; 24-hour Internet access nearby on Av. Revolución (but very slow); very clean rooms, if a bit worn; no bugs; bottled water provided in room; decent value for the price.
CONS: Possible shady scheming to rip off gringos (or gays?) in requesting reservations; online requests for reservations checked infrequently; $15 USD deposit required for key and remote control (didn't work with our TV anyway).
- Official Description (provided by the hotel):
- La Villa de Zaragoza is one of the most highly rated hotels in Tijuana. It is ideal for business travelers because of its central location and for having the fastest internet of all hotels. It is also a favorite of tourists because of its value, its appointments, and its friendliness toward pets. ... more less
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- Also Known As:
- La Villa De Zaragoza Hotel Tijuana