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“Too Bad- So Sad”

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Real del Mar Golf Resort
Ranked #31 of 46 Hotels in Tijuana
san diego
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“Too Bad- So Sad”
1 of 5 bubbles Reviewed 27 August 2013

I've been waiting to write a review of this place, because I was waiting to see if the hotel would send me a promised refund check- A month later....still no check. My husband and I stayed here about five years back and the place was in good shape-nice rooms, small, but decent pool, restaurant on premises and a well maintained golf course. Apparently, they had a Marriott affiliation then. None of this is the case any longer. The rooms are very decayed. Dusty room, frayed curtains, a bathtub you do not dare sit in, loud and rusty appliances.The pool was filthy, the furniture was rusty and there was an electrical cord dangling in the tiny (broken) Jacuzzi. The golf course is overrun with squirrels, gophers and rabbits and is so overgrown- it's more like target practice than golfing. If, like my husband, you're staying here because you want to golf- bring lots of extra balls! Oh, and they water with grey water (where they do). The smell of sewage was overwhelming. The restaurant that used to be on premise is apparently undergoing a renovation -but there is a small pizza joint and bbq across the street- only choices if you don't want to venture into Rosarito. The food at both were just adequate. We were going to stay two nights, but when we woke up covered in bug bites, and because my husband was so disappointed in the golf course, we decided to cancel our second night stay. The manager seemed apologetic and said that he'd send us a check for the night we didn't stay, but as I mentioned, he never has. I wondered at the time why he couldn't have just credited our Visa card. Now I understand that it's because he never intended to refund our money at all. This place has gone waaaaaaaay downhill, sadly. We used to recommend Real del Mar to our friends who wanted to venture into Mexico, but never again. Now we'll be directing them a few miles down the road to the Hotel Coral and Marina- which proved to be a much nicer experience!!!!

  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank breathleslie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ivan R, E-commerce Executive at Real del Mar Golf Resort, responded to this review, 28 September 2013
I´m so sorry for this inconvenient. All of this will send to General Director.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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86 reviews from our community

Traveller rating
    16
    26
    16
    10
    18
See reviews for
11
35
5
9
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (11)
Date | Rating
  • English first
  • French first
  • German first
  • Spanish first
  • Any
English first
Laguna Niguel, California
Level Contributor
71 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 bubbles Reviewed 27 August 2013

Just did a quick weekend trip here and enjoyed it. Small hotel with view of ocean (partial) & golf course. Not a lot to do but lay out by small pool, and of course golf. Rooms are getting somewhat old and worn from the days when it was a Marriott, but a spacious 1 bed suite with small kitchen & living area can be had for $90/night on the weekend (cheaper mid-week), pretty good bargain considering. No bar or restaurant, but there is a serviceable buffet breakfast included - eggs, potatoes, beans etc - good enough to start the day and convenient. The advertised 'happy hour' is a non-event (they pour a few glasses from a Tecate bottle). Golf course is a bit scruffy but fun, and reasonable at $49. Overall a good time, good place to go with the Posse for some golf, and drive in to Rosarito for dinner and partying. Really a 3.5 stars, but I give it 4 for value. Be aware there are a lot of stairs and hill pathways, if that's a problem

Room Tip: Upper floors are better, the row closest to golf course has best views
See more room tips
  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Gardog52
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ivan R, E-commerce at Real del Mar Golf Resort, responded to this review, 28 August 2013
Thank you so much for your comment. This comment will send to General Manager in order to improve our service.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Omaha, Nebraska
Level Contributor
27 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 bubbles Reviewed 13 August 2013

It was an average hotel. It used to be a Residence Inn so the small kitchen was a bonus. The staff was great. The breakfast was average..I have had better. View of ocean on the 3rd floor. Expedia screwed up our reservation so we had to move twice but that was OK because one night they were overbooked. No WIFI in the room so had to go to the lobby. LOTS of steps everywhere so you if don't like steps or have medical issues not the place for you. OH and on the weekend it is very loud music across the street from the dining until 3 or 4am.

Room Tip: Get a balcony! Request quiet room!!!
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  • Stayed July 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kimtravelgirl1974
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ivan R, E-commerce at Real del Mar Golf Resort, responded to this review, 28 August 2013
Thank you so much for your comment. Indeed, in this moment we’re working about WI-Fi, in order to offer a best service.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Puerto Rico
Level Contributor
32 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 bubbles Reviewed 24 July 2013

Great views, great staff and plenty of amenities.
On site there's a mini mart (Oxxo) similar to a 7-Eleven which was extremely convenient. Pizza place was great and the bar (Habana Cafe) was outstanding, service, prices etc, be sure go hang out in their back patio. There's a lot of renovation, and construction going on so there's definately a lot more to come. Only thing the place doesn't have .... A spa,,,,, its actually someone you call to come and provide the services. Everything else was great.

  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank 568WIllieS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ivan R, E-commerce at Real del Mar Golf Resort, responded to this review, 28 August 2013
Thank you so much for your comment. Indeed, in this moment we have a reshuffle, in order to offer a best service.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Phoenix, Arizona
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 bubbles Reviewed 6 July 2013

It's like staying in a Motel 6 in the States. Suite was nice with two TV's; one got 5 Mexican stations and 1 CNN (English); the other TV got nothing. Have to "rent" the remote. AC doesn't seem to work; window screens broken or non existent; Swimming pool and hot tub was discolored.

Partial view of Pacific Ocean but trees so overgrown that they blocked most of the view. Plan to bring a clock if knowing the time is important. There is an OXXO within walking distance and a church on property.

Mexican style continental breakfast not too bad. Small kitchenette was good for making meals.

It is convenient to Tijuana and Rosarito which is nice.

Room Tip: Ask for a second or third floor if interested in a view other than trees.
See more room tips
  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mark R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ivan R, E-commerce at Real del Mar Golf Resort, responded to this review, 28 August 2013
Thank you for your comments. These is very important for us in order to improve our service. This comment will send to Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
2 reviews
2 of 5 bubbles Reviewed 5 July 2013 via mobile

Hotel is very well located and rooms very convenient. Unfortunately the operation and administration is very bad.
Maintenance of rooms and common areas is very bad. Air condition was not working and even when it was reported nobody came to check it.
Rooms are not close to from desk but and different stories with no elevator but there is not a bell boy to hep with luggage so better not bringing heavy luggage if you don't want to deal with it by yourself.
There were ants in the kitchen all the time.

Stayed July 2013, travelled with family
Helpful?
Thank Roque F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ivan R, E- commerce at Real del Mar Golf Resort, responded to this review, 28 August 2013
Thank you so much for your comment. This comment will send to General Manager in order to improve our service.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Tijuana hotels

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed 5 July 2013

We get in our room and the air condition does not work, the sliding door has no screen door windows have no screens so we can't open anything because the bugs would come in, we call front desk tell them the problem they said they can move us to another room were the air condition works we said okay so we move to another room , this room has the same problem no A/C stuffy and hot we didn't want to move again so we went to a Wal-Mart in rosarito and bought a fan it really help , by this time my husband and I are tried from our long drive its hot I just want to take a cool shower no towels no remote for TV I call front desk it took them a long time to bring us towels. The rooms look run down they need updating this hotel has a lot of potential but the management is not taking care of this place, The landscape is beautiful it could be in awesome hotel if they would beautify the rooms , Just heads up if you stay here bring your fan, towels, some cooking utensils , bring a computer or DVD player and some movies or music the TV there sucks also there's no chairs on the balcony either, oh the breakfast was good and there's WiFi in the lobby only.

  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 12603
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ivan R, E-commerce at Real del Mar Golf Resort, responded to this review, 28 August 2013
Thank you, so much for your comment. This comment will send to General Manager in order to improve our service.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Real del Mar Golf Resort

Property: Real del Mar Golf Resort
Address: Tijuana Rosarito Scenic Toll Rd. Km 19.5, Tijuana 22565, Mexico (Formerly Residence Inn Baja California Tijuana / Real del Mar)
Region: Mexico > Baja California > Baja California Norte > Tijuana
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
Ranked #31 of 46 Hotels in Tijuana
Price Range (Based on Average Rates): £
Hotel Class:3 star — Real del Mar Golf Resort 3*
Number of rooms: 76
Official Description (provided by the hotel):
Horizontal set composed of 5 buildings with up to three stories high, with colonial architecture, modern, strategically located overlooking the golf course and the Pacific Ocean. The golf course is 18 holes par 72, Pool and outdoor jacuzzi, an equestrian center and gym. Among the facilities you will find the Havana Cafe Bar, 2 restaurants and a convenient grosery store OXXO. At the golf course you will find a Snack Bar. The suites are equipped with 1 bedroom, living area and kitchen; complimentary wi-fi access in hotel lobby and cable TV channels. ... more   less 
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Also Known As:
Real Del Mar Golf Hotel Tijuana
Residence Inn Tijuana
Tijuana Residence Inn

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