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Hotel Real del Rio Tijuana
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Reviews (225)
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All reviewssofter towelsstaff was very friendly and helpfulhear the musichard bedsnice roomunderground parkingair conditionervery nice hotelwithin walking distanceroom servicetjmexicosurgeryratesstarbuckstaxisborder
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66 - 71 of 225 reviews
Reviewed 27 February 2014

The hotel is nice and modern. To find it, it was a bit tricky, but I'm sure if you call them, they can guide you. The breakfast was very yummy and reasonably price. The only thing I would suggest is getting softer towels. They were a bit too harsh... Other than that, it was a comfortable stay.

Stayed: February 2014, travelled with family
Thank Maria L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel d, E-Commerce at Hotel Real del Rio Tijuana, responded to this reviewResponded 2 May 2014

Sorry you had a hard time getting to the Hotel, but as some might say “Getting there is half the fun"

We appreciate that you took the time to share your opinion on clarifying the details of your visit and for giving your comments of your stay and will consider your opinion for improving the future service of our Hotel. We hope to be your preferred choice at your next visit.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 January 2014

I am a frequent traveler to Tijuana. This time I needed to find the nicest hotel possible at around 75 dollars a night as I was needing 2-3 rooms. Hotel Real del Rio's website showed some pretty nice modern bedrooms and they boasted a policy in place to maintain the hotels integrity. Through their website I got a pretty decent rate using my AAA discount. My son got a bloody nose and got some blood on the sheets. When I went to pay my bill at the end of our 4 night stay (3 rooms) I was charged 500 pesos (about $40 USD) for laundry service on the sheets! Something about them not having onsite laundry service. If it weren't for this outrageous charge at the end of my stay, I would have said the hotel was a really good price for the room we stayed in. I'm not staying here again - how can i guarantee no stains on the bedding with a 3 year old? Pros: Free WIFI, Free Parking, Convenient Location, Clean Room, AAA rate gives you a decent rate
Cons: No in room Fridge available at all, 3 adult max per room (even for a 2 bed room), not enough storage if on extended stay, small dingy raspy towels, no wash clothes, loud AC, not enough light in room, they will CHARGE for any type of stain on bedding, no pool

Room Tip: use AAA discount
  • Stayed: January 2014, travelled with family
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3  Thank GiosMommy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel d, E-Commerce at Hotel Real del Rio Tijuana, responded to this reviewResponded 19 February 2014

We appreciate that you took the time to share your opinion on Clarifying the details of your visit and for giving your comments of your stay and will consider your opinion for improving the future service of our Hotel. We hope to be your preferred choice at your next visit.
Complying with international standards of quality and service.

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Reviewed 17 January 2014

Stayed here on January 4th. The hotel has a restaurant and bar. Tried all of the services the hotel had to offer and was very satisfactory. The bar is great, plays alot of techno but fairly empty and quiet for a Saturday night. I would recommend.

  • Stayed: January 2014, travelled solo
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1  Thank erick k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel d, E-Commerce at Hotel Real del Rio Tijuana, responded to this reviewResponded 19 February 2014

By this means receive a warm greeting from everyone working in Hotel Real DEL RIO. We are delighted that we covered your accommodation needs. Thank you very much for your feedback and hope to be your preferred choice at your next visit.

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Reviewed 9 October 2013

I went to Tijuana for one week's trip and lives several different hotels. I booked this hotel online before I went there, it's very close to the boarder between America and Mexico. I paid $68 of a single room with a king size bed, it's a nice room with a nice desk, good WIFI, safe box. It worth the money I paid.

Stayed: September 2013, travelled solo
1  Thank xiedwill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel d, Comercio Electronico at Hotel Real del Rio Tijuana, responded to this reviewResponded 17 October 2013
Google Translation

Agradecemos que se tomaron el tiempo para compartir su opinión. Por este medio recibe un cordial saludo de todos los que trabajan en Hotel Real DEL RIO. Aclarando los detalles de su visita, fue atendido por nuestro encargado de recepción y se Muchas gracias por dar sus comentarios de su visita y teniendo en cuenta su opinion para mejorar el servicio futuro. Esperamos ser su opción preferida en su próxima visita.
Cumpliendo con los estándares internacionales de calidad y servicio.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 September 2013

Let me start this review by saying that I hardly ever write bad reviews. I am top contributor in TripAdvisor I work for Expedia, I travel a lot and as a Mexican with regret I can say this is one of the worst hotels Ive ever stayed in.

First the PROs:
- Free WiFi
- Free Parking

now the CONS (I will elaborate more on some points):
a) Service is BAD, and I mean, BAD, dont even try to ask for fresh towels
b) To put it in a few words, this hotel is hooker/prostitute friendly
c) Overpriced, specially by having amazing hotels like Camino Real 1 block away
d) Rooms are old, carpets are stained and there's no suite amenities (fridge, microwave)
e) Facilities like A/C are OLD and noisy.

Now let me elaborate:

a) Service is BAD, and I mean, BAD:
After a long day visiting "La Ruta del Vino" a wine tour, we came back and took a late shower, towels are like sandpaper but anyways. We woke up late (we had a wedding that day) and called house keeping for some towels, which we were denied to, they didnt have any (yeah right) and they were waiting for them to come from outsourced laundry... housekeeping lady was RUDE, and simply denied to help my wife, at that time I called front desk and argue with the guy in order to get towels, its the first time in my life I BEG for towels. after 15 to 20 minutes a rude bellboy comes, and gives me ONE towel, which my wife used.. end of the story I had to wait until evening to shower and use a fresh towel, of course my room was never cleaned and housekeeping only showed a day later.

b) To put it in a few words, this hotel is hooker/prostitute friendly
We saw 3 prostitutes arrive to the lounge bar to "visit" other guests, this I find extremely inappropriate for a "decent" hotel

c) d) and e) are self explanatory, this hotel is simply something I would NEVER use again and would NEVER recommend,

  • Stayed: August 2013, travelled with family
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7  Thank Alex V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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