The service is horrible and there are way too many problems.We booked a double bedroom and ask to be switched to a single room but they were unreasonable and we didn't get it.The WIFI is very very slow and they didn't fix it.The wind was getting in the room from the turned off a/c.So smells from the outside came to the room.They sent the security guard and said the maintenance guy will come.Nobody showed up.The walls are so thin that you can hear everything in the other rooms.Including bath room noises.We found hair stuck in the bath from previous guest.The towels are so used up that I had to bring the supervisor and show him.The complementary breakfast is not the same as the other Maria Bonita.They give continental breakfast.I demanded the same buffet I always get in the other Maria Bonita.The supervisor which has terrible people skills said that because I reserved through Hotels.com I only get the continental breakfast.My reservation letter does not specifies that.They just do it to save money and nickle and dime the guest.The area where they serve the continental breakfast is packed.No tables available and a long line of people waiting.So you have no option but to pay for the buffet.We got the regular buffet and they brought coffee in broken cups. I ask to replace them and he came back with other broken cups.He told me that all the cups are broken.I took a picture of one because they just glue them when they break. The food is not even close to the other Maria Bonita Hotel
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