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“US Consular Processing” 5 of 5 bubbles
Review of LQ Hotel by La Quinta Cd Juarez Near US Consulate

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LQ Hotel by La Quinta Cd Juarez Near US Consulate
Ranked #3 of 34 Hotels in Ciudad Juarez
Certificate of Excellence
San Diego, California
1 review
common_n_hotel_reviews_1bd8 10 helpful votes
“US Consular Processing”
5 of 5 bubbles Reviewed 12 February 2014

I stayed here for 10 days at the end of January 2014 and have no complaints. The room was clean and well maintained. The daily breakfast was delicious and an easy way to save money on a meal. Housekeeping came at a decent hour everyday (between 10:30am-12pm) so it was never an inconvenience and the whole staff was extremely friendly. There was a free shuttle that took me to all my consular appointments, so that was also a great way to save money on taxis. The free WiFi was a huge plus and the cable tv was ok. The hotel is gated so it was nice to have that "safe" feeling in a city that has in the past been in the news for all its violence. They also printed my boarding pass when it was time for me to leave. Overall, I couldn't have had a better experience. I highly recommend this hotel, you won't be disappointed.

  • Stayed January 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
10 Thank jtcrazy007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LaQuintaJuarez, Gerente at LQ Hotel by La Quinta Cd Juarez Near US Consulate, responded to this review, 4 March 2014
Google Translation
Muchas gracias por sus comentarios es importante para nosotros saber cual fue su experiencia , realmente nos satisface darnos cuenta que nuestros esfuerzos de hacerlos sentir como en casa dan fruto. Lo esperamos pronto
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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211 reviews from our community

Traveller rating
    132
    45
    25
    6
    3
See reviews for
69
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (18)
Date | Rating
  • English first
  • Italian first
  • Spanish first
  • Any
English first
Seattle, Washington
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 bubbles Reviewed 28 January 2014

We stayed at the La Quinta Inn and Suites in Cuidad Juarez for 6 nights in the middle of January 2014. The hotel room was spacious than other hotels in the area, we had a King bed, microwave, refrigerator, and flat screen TV. The room was clean and the housekeeping staff was great and always accommodating, The breakfast was nice with real eggs, ham, and potatoes served each morning as well as chilaquiles, beans, breads, and fruits. The hotel is located roughly 1/2 mile away from the consulate and the hotel offers a shuttle that takes you there and back.

I say the stay was ok because even though the hotel's decor was a bit dated the main reason that we didn't enjoy our stay was the customer service. The front desk agents were 50/50 the pm staff is more accommodating and friendly, the morning staff is cold, and very uninviting. The night shift was terrible and really could care less to help you out. Also upon our arrival we informed the front desk that our room was missing a remote for the TV, needed towels, and a few lights were out in our room. It took me all afternoon to finally get a remote that worked, 2 extra towels, and the lights were never fixed. The shuttle will take you everywhere but out of our 6 days there it was only available on Sunday our first day and Thursday during the week we would call to get picked up from the consulate and we were told it was busy and ended up getting a taxi. On our last night there Friday the shuttle was missing all day and when we asked the front desk they said it was out running errands but we didn't see it all day.

Overall our experience was ok, but we had a room in the 2nd floor and asked for a quiet location and we could hear the toilets being flushed upstairs and children were running around all times during the day and you could hear everything especially in the early morning. We probably would choose another hotel in the future to avoid the noise and a more convenient location. The rate was decent however it was more expensive than hotels closer to the consulate.

Overall I say 3 out of 5 stars due to lack of customer service, and amenities available.

  • Stayed January 2014, travelled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
3 Thank lilnaynay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LaQuintaJuarez, Manager at LQ Hotel by La Quinta Cd Juarez Near US Consulate, responded to this review, 1 February 2014
Dear guest

Thank you very much for your comments will be take care in all your suggestions, and please accept an apologize for all the inconvenients , we will still work with our staff.

Sincerely
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
A TripAdvisor Member
5 of 5 bubbles Reviewed 15 January 2014

Stay at this hotel for 6 days the service is great!!! The staff are extremely nice, the hotel is so clean.. complimentary breakfast is delicious would definitely stay again and recommend this hotel to any one traveling to Ciudad Juarez

  • Stayed January 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with La Quinta

Helpful?
5 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LaQuintaJuarez, Manager at LQ Hotel by La Quinta Cd Juarez Near US Consulate, responded to this review, 1 February 2014
Thank you very much for your comments, that inspired us!!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Oklahoma City, Oklahoma
1 review
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed 16 December 2013

Stayed 10 nights for consular matters. Everybody was wonderful from reception to maintenances to the drivers for the shuttle to the ladies that cook breakfast to cleaning service to security. Very friendly, courteous, and very polite, very attentive to our consular matters, helped us with everything, showed us where we had to go. They would take us and bring us back to the hotel very helpful. Couldn't thank them enough. We stayed with our children had no problems at all. Gated in security 24/7. Hot tub and pool were great my children enjoyed it. They were great would highly recommend this hotel to everybody. Exceeded our expectations. If we had to go back to Juarez for any matter would most definitely stay at this hotel again. Thank you to all the staff for all your help we truly appreciate everything you did for us.

  • Stayed December 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
11 Thank Familia P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Miguel de Allende, Mexico
Level Contributor
44 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 bubbles Reviewed 27 November 2013

Stayed one night before flying to Mexico City. Newer, nicely and predictably appointed hotel that fulfilled expectations. Courteous service. Large comfortable room. Good security. Inviting pool that was pleasant to sit by in the evening. Good breakfast with lots of fresh fruit, rarely found in the USA. Provided, with no charge, transportation to the airport which took about 15 minutes. Would recommend for a short stay for comfort and convenience.

Room Tip: We asked for room facing east to help in getting going in the morning.
See more room tips
  • Stayed October 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
5 Thank boomersooner5154
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hesperia, Michigan
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 9 October 2013

exceed my expectations,very nice and clean hotel,employees at front desk jesus and rodolfo were outstanding made me feel like home,pool,jacuzzy were excelent,, parking with guards 24 hours were secure,breakfast were good a lot to choose from,wifi was good,transportation was free to everywhere i wanted to go, my family and were very satisfied, i miss you la quinta!!! the smart desicion to stay///i would go again

  • Stayed September 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank Evangelista G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tijuana, Mexico
Level Contributor
68 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 bubbles Reviewed 5 October 2013

This is a very nice and complete hotel. The facilities are clean and with all necessary amenities to have a pleasant stay. The bed was comfortable and it has a swimming pool just right for the summer. The staff is very kind and the breakfast good enough.

  • Stayed August 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank TJtravelerX
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about LQ Hotel by La Quinta Cd Juarez Near US Consulate

Property: LQ Hotel by La Quinta Cd Juarez Near US Consulate
Address: Ejercito Nacional 8211 | Col Partido Iglesias, Ciudad Juarez 32528, Mexico
Phone Number:
Region: Mexico > Northern Mexico > Chihuahua > Ciudad Juarez
Amenities:
Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 34 Hotels in Ciudad Juarez
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — LQ Hotel by La Quinta Cd Juarez Near US Consulate 2.5*
Number of rooms: 89
Official Description (provided by the hotel):
Welcome to Mexico! Just 15 minutes south of El Paso, Texas, and the US Mexican Border, the Brand New La Quinta Inns & Suites Ciudad Juarez is ready to greet you with a warm friendly staff committed to excellence. Just 1/2 mile from the US Consulate, there are many attractions right near the hotel. From museums to shopping at the Plaza Juarez Mall, to dining at Figueria's Brazilian Steakhouse, McDonald's or Wendy's, there is something here for everyone. ... more   less 
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Also Known As:
La Quinta Inn And Suites Ciudad Juarez
La Quinta Inn & Suites Ciudad Juarez Hotel Ciudad Juarez
Ciudad Juarez La Quinta

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