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“The food is great”

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Crowne Plaza Monterrey
Ranked #20 of 96 Hotels in Monterrey
Mexico City, Mexico
Level Contributor
112 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
“The food is great”
Reviewed 19 May 2014

I must say that the hotel has seen its better days and the rooms we saw really need some updates. The good and definitely best thing was the food. The breakfast buffet was incredible and you could get more or less whatever you want. Sundays there is some kind of special gigantic lunch buffet and I would definitely eat here every Sunday if I would be living in Monterrey.

  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mab333
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MARCO E, General Manager at Crowne Plaza Monterrey, responded to this review, 29 May 2014
Dear mab333, thank you very much for sharing your opnion about your visit to our hotel, we are pleased to have met your expectations, the chef is happy to know your opinion about our buffets.

Thanks for recommending
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333 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (30)
Date | Rating
  • English first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Springfield, Massachusetts
Level Contributor
127 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 7 May 2014

Went there on business. Good hotel, close to local market, would not walk around at night. There as a Federal officer posted near the hotel. The food at the Plaza was good. They had some nice entertainment at night.

  • Stayed June 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Fortguy1415
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MARCO E, General Manager at Crowne Plaza Monterrey, responded to this review, 10 May 2014
Daer Fortguy1415

Thanks for letting us know your opinion about your last stay in our hotel Crowne Plaza Monterrey, we are pleased to know that we met your service expectations.

Thanks for recommending

General Manager
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New York City, New York
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 21 March 2014

On my arrival to my floor I noticed large stains on the hallway carpet. The room was shabby with old worn furniture and a torn chair. Again the room rug had stains and the AC system was old and did not adequately cool the room for 24 hours.
It didnt take long to notice there was no usable wifi signal in the room and when I asked about it at the front desk they tried to hand me an ethernet cable...Perfect for tablets and smartphones. The bathroom sink was plugged and took forever to drain and on my second day housekeeping failed to leave any bath towel...which i did not notice until I stepped out of the shower.
On the upside, the restaurant food and service was good and for the most part the employees were friendly and helpful.
These are some of the reasons why I dont stay at IHG hotels...afterall they're part of the Holiday Inn chain. If you expect a clean room good wifi and consistent service...Dont stay here! I suggest the Hampton or the Safi when staying in Monterrey

Room Tip: Don't stay here. If you must, dont get a room facing the highway!
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  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Michael C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Crowne Plaza Monterrey, responded to this review, 6 April 2014
Dear Michael C,

Thank you very much for your feedback. We value your comments, as they enable us to further improve our services and to surpass the very high standards our guests expect.

I read with much concern the troubles you have encountered during your stay. I sincerely apologize for we fell below your standards on the room condition particularly with the airconditioning system and level of cleanliness. Our main concern is for all our guests to experience an exceptional stay and I am truly sorry if we were not able to deliver this to you. Our guests’ satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay. With this said, I will assure you that your comments will be taken into consideration to improve our hotel.

Your comments are important to the success of our organization, as we rely on you, our guest, to tell us how we are doing and how we can better meet your needs. We deeply regret that you did not receive the level of service that we strive so hard to achieve. We value you as a guest and we hope this incident will not deter you from giving us another opportunity to serve you in the future.

Sincerely,

Dhan M
Case Manager
IHGCare
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Travellers are raving about these Monterrey hotels

Seattle, Washington
Level Contributor
127 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed 10 March 2014 via mobile

Spent two nights at the crown plaza. It was in a great location to downtown sights. The staff at the front desk was a bit cold, but that might be because they did not speak English very well and my Spanish was terrible. The room was big. The bed and bathroom was ok, but not as nice as other crown plazas that I stayed in. The outside looked a bit run down, but inside was nice. The morning breakfast was set up nicely. The maid staff was extremely friendly.

Stayed March 2014, travelled with family
Helpful?
Thank Mataturider
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MARCO E, General Manager at Crowne Plaza Monterrey, responded to this review, 14 March 2014
Dear Mataturider

Thank you very much for choosing our Crowne Plaza Monterrey hotel , we are pleased to know that we meet your facilities and service expectations, we feel sorry that front desk staff did not do their best, I offer an apology.

Your feedback is valuable and helps us improve, thank you for your preference.

GM
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Bowling Green, Kentucky
Level Contributor
27 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 18 February 2014

Overall condition, friendliness and location are very good. The breakfast is OK, but would prefer free morning coffee in reception area. However with coffee shop it might be understandable that there is no free coffee - perhaps should upgrade coffee selections if we are going to pay. Lounge is indoor and outdoor, cigars and good libations are available. Cigar selections are good - need to monitor levels as stock was low.

Room Tip: All seem good - separate from lobby area
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  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ed R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MARCO E, General Manager at Crowne Plaza Monterrey, responded to this review, 19 February 2014
Dear Ed R:

Thank you very much for taking the time to give us your feedback, we are pleased you will be satisfied with the staff´s service, location and Food & Beverage, appreciate the comment about coffee, we take care to to improve this issue.

Hope to see you soon.

Best Regards
General Manager
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Lebanon, New Jersey
Level Contributor
1,315 reviews
162 hotel reviews
common_n_hotel_reviews_1bd8 414 helpful votes
Reviewed 29 January 2014

One thing I do not understand is why at every hotel in USA you check-in in 30 seconds and check-out even faster [zero] while at hotels outside USA it is a several minute affair. Room here was average. One neat feature - a light in the closet that came up when you open the door. Bad feature - small bathroom with - as usual - door that opens into bathroom. Why not have the door open into the hallway - out of the way! Nice views - ask for upper level room. Also cuts down on road noise.

  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Morgan2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MARCO E, General Manager at Crowne Plaza Monterrey, responded to this review, 27 February 2014
morgan 2010:

Thank you for staying at our hotel Crowne Plaza Monterrey, your feedback is very valuable and use it to improve, we will work to improve the Check in process, I offer an apology.

Hope you soon.
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Basel, Switzerland
Level Contributor
20 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 28 November 2013

I went for business and I had a room on the 12th floor. It is considerer somewhat executive. It was a nice and clean room, with everything you need to work in peace. Minibar great. The internet connection was a problem though, as I only had connection in the bathroom which was kind of weird. Try to get a room which has a good connection. If not, there is a possibility to work in the restaurant they have on the 14th floor.
Pool nothing special, but great buffet in the hotel. Careful though, Friday and Saturday there are parties so it can be loud.

Room Tip: Seek for 12th floor or above, but beware for internet connection.
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  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank elmatadorBS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MARCO E, General Manager at Crowne Plaza Monterrey, responded to this review, 27 February 2014
Dear elmatadorBS:

Thanks for sharing your good experience at our hotel, we are pleased that we met your expectations offering you a room with everything you need to work, we offer an apology for the internet service, we hope to provide a better experience on your next visit.

Thank you for recommending Crowne Plaza Monterrey, hope you soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Crowne Plaza Monterrey

Property: Crowne Plaza Monterrey
Address: Avenida Constitucion Oriente 300, Monterrey 64000, Mexico
Phone Number:
Region: Mexico > Northern Mexico > Nuevo Leon > Monterrey
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #20 of 96 Hotels in Monterrey
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Crowne Plaza Monterrey 3.5*
Number of rooms: 403
Official Description (provided by the hotel):
Crowne Plaza Monterrey, located in the Monterrey Historic Area on Avenida Constitución, in the heart of Monterrey, is just a few minutes from the Mariano Escobedo International Airport and major business centers, as well as the most important museums and entertainment facilities. Our facilities include rooms for conventions with a capacity of up to 1200 people, a business center that is open 24 hours a day, high-speed Internet access in the rooms, our new Sleep Advantage concept, Club Solarium with jacuzzi, indoor heated pool, gym, massage room and sauna. ... more   less 
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Also Known As:
Crowne Plaza Monterrey Hotel Monterrey
Monterrey Crowne Plaza

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