We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“JUST ok”
Review of Krystal Monterrey

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Krystal Monterrey
Ranked #4 of 97 Hotels in Monterrey
GreenLeadersSilver level
Reviewed 24 May 2011

Same as every Fiesta Americana there is, a little dated, some old stuff, noisy AC unit on my room, what i didn't like was the service, valet parking staff was very rude and took forever to bring my car when i was on a hurry, front desk was not very nice either.

Overall , just ok.

Room Tip: Big place, paying more = better room.
See more room tips
  • Stayed: February 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank DanielJop172
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a ReviewReviews (828)
Traveller rating
Traveller type
Time of year
Language

72 - 78 of 828 reviews

Reviewed 4 December 2010

My wife and I stayed here the night of a wedding across the street. The check-in (at 2am) was swift, and the booking preferences were an added benefit when purchasing the room. The rooms are very good size and the price was very reasonable. The hotel was very helpful booking a private taxi for my wife the next morning. I highly recommend this hotel in monterrey.

  • Stayed: November 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank tewey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 August 2010

I just stayed at this hotel and must say it was beyond my expectations. Check inn was quikc, service since u get in the lobby is just kind and nice, its an old building but very well decorated and modern with such a beautiful painting which can be seen through all the panormaic stairway. Rooms are pretty big , clean, with two rooms, one as a living room with a bedsofa and the main room with a king delicious bed, slept like heaven on it and ask for a city view which is amazing specially at nigth and it's got a very complete list of channels for every taste. My room had a minibar filled with any kind of snacks, softdrinks, wines and beers for a late delight. Bathroom was big and clean with a tub and shower. Service cant be better, breakfast buffette it spretty recommended, just delicious and is included on the rate, and just to conclude this little recomandation, the hotel is located downtown Monterrey clos eto a walk distance to marcoplaza, paseo santa lucia, Contemporary art museum (MARCO), bars, lounges and some discos, i really recommend this hotel either business or leisure. The only complain i've got, if your r looking for a pool, this is not the place, it sucks but gym is great.

  • Stayed: August 2010, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Aussieboy29
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 April 2009

We stayed for 4 nights and when you check in and check out goes pretty smooth. I should had suspected something was cooking. At the reception area they still run your credit card through a old fashioned outdated technology card imprinters. The hotel and flight had previously been paid in full and all the charges during the hotel stay were paid in full by cash. I kept all the receipts and I was able to get the money back through my credit card company. But when I tried to reach the hotel mangement to clarify the charges they just keep you on hold , were never able to tell why I had $288.00 extra charged to my card and did not take responsiblity.
The location of the hotel is pretty good, walking distance to Sanborns and the macro plaza.
The restaurant is all you can eat and the food is pretty good. I have to say that the hotel looks better on the pictures. Once you are inside your room you wish you can change hotels.
They should work on improving their cleaning standards the beds are not comfortable at all.

  • Stayed: February 2009, travelled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank jessdallas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 October 2008

I searched for hotels in downtown Monterrey, I wanted to stay in the Sheraton but it was booked therefore, the next option was Fiesta Americana Centro. The customer services was excellent, the bell man Francisco was great! All of the hotel staff was awesome they attendend to all of our needs. I was a little disappointed in the room. I booked a room with double beds which I thought was a room with two beds next to each other but it was actually a king size bed and a sofa bed. The sofa bed was in the entrance section of the room. We had our son with us so we prefer to have beds next to each other. Both beds were really hard and the sheets were not covering enough of the mattress but they were clean. Overall the room was clean. The accessibility to all of the restaurants, stores, and all of areas of interests were really close and the famous barrio antiguo was at walking distance which was great. I would recommend this hotel if you plan to spend a short time in Monterrey.

  • Stayed: October 2008, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Thank Savanah25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 October 2008

Horrible service from day 1. Check-in and check-out took more than 1 hour each!! We booked several rooms and when we checked out they mixed our bar and restaurant service. Took another hour to sort it out.

Parking is free, however the obligatory valet is #$22.00MX, they will not let you park your own car in their parking lot...so parking is not really free.

Rooms were sub-standard, bill for local calls, no free internet access, etc. For the price we paid we could have received all this included and much better service.

  • Stayed: August 2008, travelled with friends
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Thank Jose H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 August 2007

1.- Reserve una habitación de lujo. Me dieron una STANDAR que mas bien parecía de hotel de quinta.

2.-La habitación estaba SUCIA, incluso sabanas con olor a perfume y cabellos...

3.- El baño tenia fuga y cabellos en el piso

4.- Solicite una cuna para mi bebe en 3 ocasiones, hasta que la mandaron sin sabanas, solo con una cobija de una cama matrimonial.

5.- Se solicitaron sabanas para la cunita de mi bebe a las 9:00 y las mandaron a las 11:00 de la noche...después de hablar 3 veces a recepción y otra mas con el Gerente en turno.


No recomiendo este hotel el servicio en general es muy malo, pero la limpieza es terrible.

Por lo que a mi respecta NO regresaria

Stayed: August 2007
1  Thank nayaSaltillo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Monterrey hotels
0.7 mi away
Safi Royal Luxury Towers
Safi Royal Luxury Towers
#13 of 97 in Monterrey
414 reviews
0.1 mi away
Sheraton Ambassador Hotel
Sheraton Ambassador Hotel
#47 of 97 in Monterrey
276 reviews
3.2 mi away
NH Collection Monterrey
NH Collection Monterrey
#5 of 15 in San Pedro Garza Garcia
726 reviews
Show Prices
Show Prices
Show Prices
2.9 mi away
Fiesta Inn Monterrey Fundidora
0.4 mi away
Fiesta Americana Monterrey Pabellon M
0.1 mi away
Gamma de Fiesta Americana Monterrey Gran Hotel Ancira
Show Prices
Show Prices
Show Prices

Been to Krystal Monterrey? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Krystal Monterrey

Address: Corregidora 519 | Colonia Centro, Monterrey 64000, Mexico (Formerly Fiesta Americana Monterrey)
Phone Number:
Region: Mexico > Northern Mexico > Nuevo Leon > Monterrey
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Romantic Hotel in Monterrey
#2 Business Hotel in Monterrey
#3 Green Hotel in Monterrey
#5 Best Value Hotel in Monterrey
Price Range: £50 - £78 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Krystal Monterrey 3.5*
Number of rooms: 207
Official Description (provided by the hotel):
Appreciate the beauty of Cerro de la Silla from the spectacular architecture of the Krystal Monterrey: 9 floors with large windows onto a wonderful view of one of the country's most important cities. The hotel's entrance, with its red quarry stone arches, invites guests to an unparalleled business or pleasure experience. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Expedia, TripOnline SA, getaroom.com, HotelsClick, Evoline ltd, HotelQuickly, 5viajes2012 S.L. and Cancelon so you can book your Krystal Monterrey reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Fiesta Americana Centro Monterrey Hotel Monterrey
Fiesta Americana Monterrey
Monterrey Fiesta Americana

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing