Stayed at this hotel May 23-27,2013. Chose this hotel because I wanted to be near the center of city, while also being in a Monterrey neighborhood. The location is perfect approx a 10 min walk through the central shopping area, where you can find almost anything, to the Macroplaza and museum campus. The hotel is a bit older but service from staff was excellent, everything we required from a business hotel this hotel accommodated. The lobby is large and clean and we checked in under 10 mins. There was no help with luggage but we had carryon luggage so it was not a big deal. I did like that one needs a key in order for the elevator to function. So it felt a bit more secure knowing that only guests could access each floor. There is no air conditioning in the hallways but there is air conditioning in the rooms. We had a room on the 9th floor and it was clean and orderly, the bathrooms were very clean and I felt very comfortable staying there as cleanliness is a big plus for me. We ordered room service one evening and I liked the fact that there was a card on the tray stating that when you were done to call room service for them to pick up the empty tray. We did and they did. I hate seeing dirty trays full of food in hallways and with no air conditioning at this hotel I get why they ask this. This also was a plus for me. We also had breakfast both the buffet and ala carte. Both had good healthy food choices in Mexican food and well known american comfort food. We also had drinks in the bar area of the hotel which had it's own bar menu and again good bar food choices. The seating area in the bar was very comfortable and there were plenty of TV's with games on. Staff was also open to anything I wanted to watch. While we did not have lunch or dinner we did look at the menu and again excellent choices for both. We also loved the free WiFi that was on through the entire building so if you were in your room, lobby, cafe or bar area WiFi was on ! I used to stay at their sister hotel Fiesta Americana Centro but I'm now thinking that Fiesta Inn may be the better choice. I would stay here again on a future trip.
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