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“Awful service”

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Camino Real Acapulco Diamante
Ranked #33 of 168 Hotels in Acapulco
Reviewed 18 September 2013

The place is sub standard regarding rooms and restaurants. The pools are nice and large but there is only one or two waiters to serve the whole beach & pool area. It can take more than one hour to get a piña colada. The private beach is the one thing that could make me think to come back to this place.

Room Tip: There's a really noisy night club in the docks that plays loud music Friday and Saturday nights...
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  • Stayed: August 2013, travelled with family
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1  Thank Mexicatessen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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32 - 38 of 359 reviews

Reviewed 8 September 2013

The only reason I dont give it five stars is because the rooms,mand the wholemhotel in general, need a bit of maintenance. Otherwise, I loved it.

Its private and small beach is cozy and very clean. The pools marvelous. Food also great but a bit expensive. Service really good. Hotel price superb.

You better have a car if you plan on wondering around. The hotel,is between the old Acapulco and the new Zona Diamante. Isolated. Perfect for couples. Light was out for a whole day and thats a no no, but everything else was better than expected.

Well.... they should also get softer towels and sheets. anyway, I highly recommend it.

Room Tip: Partial ocean views have a GReAT vue
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  • Stayed: September 2013, travelled as a couple
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1  Thank gatototo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 September 2013

First of all this Hotel does not deserve ti have 4 stars, this place is a mess, when I arrived there, there was just one bell man and two front desk people, when we saw the room it was totally different than it is on the pictures, dirty pillow cases and all the bed sets, there was a hole on the roof and it was liquing, there was a lot of wanter on the floor, there was no A/C on our room neither on the hallways and the tail of the hallways was broke and horrible, we paid $650 dollars for 3 nigths. When I asked to speak to the manager she was "busy" and it took me a while to talke with her, finally, she offer us to change rooms and location but it was the same mess. My boyfriend and I moved to another hotel calles" Las Brisas Acapulco" i highly recommend this hotel! When I finally spoke with the manager from this hotel she told me that we can't have our money back so they keep it. Do not visit this place it is not a 4 Stars Hotel! HELL NO!!!! so tourist people be aware from this people specially the manager.

Room Tip: Stay away from this place and visit "Las Brisas Acapulco" hotel :)
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  • Stayed: August 2013, travelled as a couple
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6  Thank stephnermin20
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 August 2013

This hotel is very well located - it is situated not in the main Acapulco Bay, but in the next one, close to Puerto Marques. This has several advantages in that it is much quieter (no road traffic noise and fumes) than those on the main drag, and also that the sea is much calmer and therefore it is much easier to swim here. It is also quite secluded. This is a very nice hotel, but for me, it misses something that makes it truly special (for the price, I would stay at Las Brisas instead). The rooms are nice, if not any more special than an average hotel. Ours did have a nice view, overlooking the beach. The main problem for us was that there was a smell of sewage in the passage way right outside our room that you could also smell from the balcony. Maintenance tried to fix it for us, but it came back again the next day and had to switch rooms. We were told that the problem doesn´t affect the whole hotel, so maybe it depends which room you are in. The restaurants were ok, but nothing special food-wise. The sea was lovely, great for swimming, and there was a nice view from the beach. There is not much room to sit on the beach, but there is plenty of space on the terraces above. All in all, while this is a very good hotel, I would say that there are better options for the price.

  • Stayed: August 2013, travelled as a couple
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Thank SarahCG2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 August 2013

The room didn't have much of a view - but it was large and comfortable. We got an unbelievable internet rate, which included free WiFi. Parking was an additional charge, but it was reasonable. The area is gated and highly secure - something I was a bit worried about in Acapulco. I would stay here again and hope that we could use the facilities. The beach and pool areas looked lovely. The bay was beautiful. The restaurant was adequate but not exciting - but it was all we needed as we were on the road and returning home from Oaxaca to Puerto Vallarta. Breakfast was an add-on, so we skipped it.

  • Stayed: July 2013, travelled as a couple
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Thank LaCruz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 May 2013

Nice hotel and a fantastic view... Room service good and clean. Option of snack bar or restaurants, both with a nice panoramic view.
Hotel area is safe and privative I´ve been here 2 times and always satisfied. No regrets
It is always a good experience some boat trip or a restaurant downtown.

  • Stayed: June 2012, travelled with family
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1  Thank EDERLOPES75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fausto M, General Manager at Camino Real Acapulco Diamante, responded to this reviewResponded 12 May 2013

Dear Guest, Please receive a warm greeting. It is very satisfying to know that We have covered your expectations with our service and facilities. I hope to have the opportunity to serve You again, and so You can check our effort to keep us in a continuous improvement process.
Fausto Matias
fausto.matias@caminoreal.com.mx

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Reviewed 29 April 2013

We've been here due to an emergency stop during our flight to Los Angeles, but the hotel was very nice, and it was paid by the airline, so, even better. Great room and the food was very tasty. Also, the view of the coast from the Hotel is very good and relaxing.

  • Stayed: March 2013, travelled with friends
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Thank danielrvo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fausto M, General Manager at Camino Real Acapulco Diamante, responded to this reviewResponded 12 May 2013

Dear Guest, please receive a warm greeting along with our thanks for your comment. Now You already have an excellent choice for your next trip. I hope to have the opportunity to serve You again.
Fausto Matias
fausto.matias@caminoreal.com.mx

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Additional Information about Camino Real Acapulco Diamante

Address: Carretera Escenica Km 14 Baja Catita S/N | Fracc. Pichilingue Diamante, Acapulco 39880, Mexico
Phone Number:
Region: Mexico > Pacific Coast > Guerrero > Acapulco
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Top resorts Hotel in Acapulco
#9 Luxury Hotel in Acapulco
#11 Spa Hotel in Acapulco
#20 On the Beach Hotel in Acapulco
Price Range: £99 - £282 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Camino Real Acapulco Diamante 4*
Number of rooms: 157
Official Description (provided by the hotel):
Camino Real Acapulco has a privileged location surrounded by tropical vegetation, locating his great construction of 7 acre Beach into one of the most Luxurious and Safety Acapulco Residences, just 10 minutes from the airport and 15 Min from Costera Avenue. Our Hotel invite you to absolute rest, offering all services for your comfort and relax time, such as; Room service 24 hrs, SPA, 1 restaurant international food open from 07:00 - 23: 00hrs, Restaurant Sea Food Specialties open 13:00 to 23:00 hrs, and our Pool Bar restaurant for Snack directly to your pool, same pools with a beautiful view of the bay Puerto Marquez, Whiteout leaving the privacy offered by our homely beach. ... more   less 
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Also Known As:
Camino Real Acapulco Diamante Hotel Acapulco
Camino Real Hotel Acapulco
Camino Real Resort Acapulco

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