I have been a Fairmont follower for over two decades and have enjoyed impeccable hospitality the world over. After reading the past reviews on the Acapulco properties, I knew that I had to (dramatically) adjust down my expectations when booking at the Pierre Marques. Frankly, if you are well travelled and especially if you are used to luxury hospitality, you are in for a big dissapointment at the Pierre Marques.
Arriving at the hotel is fairly easy and uncomplicated. Things start go going wrong when the Presidents Club section of the front desk is non-operational and your hard-earned points are overlooked and benefits not awarded. I was definitely not expecting royal treatment (despite being a Diamond member), but the lack of attentiveness, upgrade and amenities, just made me feel bad even asking for recognition (which I didn't)
This hotel is vintage in the real sense of the word. Everything seems to have been conceived and still be managed in the 70's.
Fairmont must have some very good (real estate?) reasons to allow this hotel to continue to be a Fairmont property. Some first-hand examples:
- No welcome amenitites. In fact, no welcome anything. How aout ice cold water in the 90s heat?
- No Wi-Fi in rooms! What? is this 1982?
- No bottled water in rooms! In Mexico? Really? OMG! Really!
- No minibar in rooms! In a resort! In Mexico! Really? No beer, no rum, no anything!
- No proper international spirits (liqueurs) anywhere - Zacapa, Drambuie, Perrier Jouet! 5 stars? Bacardi only? really?
- Request someone @ front desk to open door of fitness center instead of using room key? Really? 1971?
- Fitness center without fruit, old cardio equipment and rusty dumbells? Come on Fairmnont! Really?
- Business center consisting on an old 486 Windows PC with no printer, no scanner, no anything other than slooow Inernet, really?
All in all, the Pierre Marques is a very large property that got stuck in the 70s and its owners have simply not found the financial justification to bring it to the 2013 standards of a luxury beach resort, which it is clearly not anymore.
At most, this property is a 3 or 4 star hotel inside a gated resort from the 70s. Be prepared to pay premium. If you want luxury, look somewhere else (like the Banyan Tree, for example) or if you are into 3 - 4 stars and a budget, go for the Mayan Palace or others.
I thought long and hard about this review as a Fairmont aficionado and long time Diamond member, but believe me, this is truth and nothing else.
- Official Description (provided by the hotel):
- Once the private hideaway of J. Paul Getty, Pierre Mundo Imperial, one of the best resorts of the country, is the perfect intimate getaway. Mexican villas, bungalows and low-rise buildings sit amidst tropical gardens overlooking three pools on Acapulco's beautiful Revolcadero Beach. Swim, golf, play tennis and enjoy our fine dining restaurants in secluded luxury at Pierre Mundo Imperial resort in Mexico. A testament to a superior experience and service levels, the Pierre Mundo Imperial hotel has been named the recipient of the prestigious AAA Four Diamond Recognition. Additionally, the prestigious publication Travel & Leisure ranked Pierre Mundo Imperial as one of the best 100 hotels in Latin America and the Caribbean, and the best resort in Acapulco. USA Today named it one of the 10 best hotels all over the world. Pierre Mundo Imperial also offers the perfect scenery for romantic weddings. Just imagine saying "yes" with the ocean as your main witness. With the soaring mountains of the Sierra Madre on one side and the crystal blue Pacific on the other, the splendid tropical paradise of Pierre Mundo Imperial Acapulco awaits you for your next event or vacation. ... more less
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- Also Known As:
- The Fairmont Pierre Marques Hotel Acapulco
- Fairmont Hotel Acapulco
- Fairmont Acapulco
- Pierre Marques Acapulco
- Acapulco Fairmont