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Pierre Mundo Imperial
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Reviewed 24 December 2013

Thank you to all of you who wrote reviews of the Fairmont. My husband and I were in Acapulco for 16 days, 1 week in the old Costera section, 1 week in the old/old section near the Zocolor,(previous to that we had stayed in Zihuatenajo for one week) and we were wanting to end our vacation with a bit of pampering. The Fairmont Marques gave us that and we got such a fabulous deal on the net. Check out pricing before booking. Our package was a regular room but included the breakfast and was considerably less than the rack rate.
From the moment we stepped out of the cab we were greeted warmly and attended to immediately. We sat in chairs at the President’s Club Check in desk and were offered a bottle of cold water each. We were early (about noon) but they checked to see if our room was ready and after a short wait, off we went with our English speaking bell man (we don’t expect anyone in Mexico to speak English after all, we are in their country, and there is very limited English spoken in Acapulco, it isn’t like Cabo, Cancun, Puerto Vallarta, etc where English is the norm, Acapulco has lost its North American tourists so tourism is now supported by Nationals-mostly from Mexico city and therefore there is no need for the service industry to speak English-but here at the Fairmont, the majority of the staff did speak English and we were so GRATEFUL. I can get by in Spanish, but just). When we got to our room it wasn’t in fact ready and the bellman was very embarrassed, he excused himself and went into the room, shut the door, called the front desk and then was back to us in moments. He said the bad news is that your room is not ready, but the good news is that to make up for the inconvenience, we are upgrading you to a Villa Room.
The Villa room was beautiful. There are about 8 guest suites to a villa and they are each separate buildings to the main building. We were the furthest away but we were thrilled to have the upgrade and have more privacy and quiet. The room was large, with a table to write at, a couch, and a king size bed that had lovely linen and was super comfortable. The TV wasn’t modern but who is in Mexico to watch tv. We had a coffee maker, wine glasses, a fridge and safe. Large bathroom, with big tub, robes, marble counter. You could tell it was old (51 years to be exact) but we felt it had been nicely upgraded and maintained. We were looking for two nights with American Standards and this was it!
There were two pools and we spent all our time at the QUIET pool. You never get that in Mexico. Usually there is music blasting everywhere so we really appreciated this pool that was HUGE and had lots of loungers and umbrellas with a panoramic view of the ocean. There was another smaller pool (which was still a decent size) if you wanted the music and noise.
The buffet breakfast was FABULOUS. I can’t believe that anyone could complain about it. Yes, there was lots of Mexican style food, duh, look around you. Do you see Mexican tourists or do you see North American Tourists???? We happen to love Mexican food, but for those that want to bring NA with them on holidays, there was sausage, bacon, omelet station, French toast, waffles or pancakes, toast and jam, cottage cheese, fresh fruit, and fruit juice. We met the Executive Chef and what a nice man. Very passionate about his job. He explained all the salsas and various foods to us and helped us order some breakfast enchiladas. We were so enthralled by his food descriptions we decided to go to their “fancy” restaurant one night. The interior was completely remodeled. The service was exceptional and the food divine. Yes, pricier than if you were eating at a regular Mexican restaurant but less money than Su Casa in the Costera district and far superior. I could go on about the food as we are big foodies. Just let me say, you will not go wrong dining there. If you stick to seafood and don’t order a bottle of wine, it is very affordable. Most of the seafood dishes were 220 to 240 pesos.
We walked down to the Fairmont Princess and it was a different world. Huge high rise towers and people everywhere. It is a big resort whereas the Marques is smaller, low buildings, I think it is only two floors in the hotel section. So if you like being in the middle of the action, then the Princess would be for you, but if you wanted a more laid back atmosphere then you will really appreciate the Marques.
The beach out front is more a black sand beach but is fairly flat so you can walk for miles. The ocean is constant waves and strong currents, but the safety depends on the time of year and how good a swimmer you are. In December you can go in the water. This is a great place to boogie board.
There was not Wi-Fi in the Villa room. We didn’t care, we wanted to disconnect for our last days. When we wanted to check our flights we just went to the business center and used their computers.
The Fairmont is in the Diamante section of Acapulco. This is a higher end area and newer condos and resorts. Everything is spread out so you don’t really have the option of stepping out of your hotel and walking to other restaurants, although you can walk to Walmart for snacks, etc. So if you are staying here, plan to take a cab to other restaurants or eat at the resort. The food as I have said is top notch!

  • Stayed: December 2013, travelled as a couple
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1  Thank VictoriaTraveller15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 November 2013

After a long and sad time in Acapulco , going and staying at the Pierre Marques was great, from the moment we enter the lobby we were welcome with a smile and a drink we were given and beautiful room over looking the ocean and close to the pool. My Husband Birthday was coming up so I ask if they could make us a Canadian favorite for him "Pizza" they could not have been more helpful and the service was superior food was excellent and always a smile the room was extra nice and the price was half of the one in Jasper .. this Fairmount did what their contrapart in Jasper Alberta Canada could not deliver Customer Service in the most exquisite way.. be back

Room Tip: not all Fairmount 's are run or created equally so this one you will need reservations , Room on the beach side are big roomy and Quite
  • Stayed: April 2013, travelled as a couple
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1  Thank lau0510
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 October 2013

Great place!
We visited the hotel between hurricanes in the autumn of 2013. We were very lucky! The hotel was empty and we enjoyed almost complete solitude. Three great pools, average rooms, a good restaurant, a beach club, a shop with products and souvenirs, children's playroom, and most importantly - the ocean nearby and service wes really great!!
A bit pricey meals at the hotel ... but you can buy groceries at Walmart (before it can even be reached on foot within 15 minutes.) The room has a coffee maker and refrigerator.
We are pleased to be back again!

  • Stayed: October 2013, travelled as a couple
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1  Thank JuliyaGati
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 August 2013

I have been a Fairmont follower for over two decades and have enjoyed impeccable hospitality the world over. After reading the past reviews on the Acapulco properties, I knew that I had to (dramatically) adjust down my expectations when booking at the Pierre Marques. Frankly, if you are well travelled and especially if you are used to luxury hospitality, you are in for a big dissapointment at the Pierre Marques.

Arriving at the hotel is fairly easy and uncomplicated. Things start go going wrong when the Presidents Club section of the front desk is non-operational and your hard-earned points are overlooked and benefits not awarded. I was definitely not expecting royal treatment (despite being a Diamond member), but the lack of attentiveness, upgrade and amenities, just made me feel bad even asking for recognition (which I didn't)

This hotel is vintage in the real sense of the word. Everything seems to have been conceived and still be managed in the 70's.

Fairmont must have some very good (real estate?) reasons to allow this hotel to continue to be a Fairmont property. Some first-hand examples:

- No welcome amenitites. In fact, no welcome anything. How aout ice cold water in the 90s heat?
- No Wi-Fi in rooms! What? is this 1982?
- No bottled water in rooms! In Mexico? Really? OMG! Really!
- No minibar in rooms! In a resort! In Mexico! Really? No beer, no rum, no anything!
- No proper international spirits (liqueurs) anywhere - Zacapa, Drambuie, Perrier Jouet! 5 stars? Bacardi only? really?
- Request someone @ front desk to open door of fitness center instead of using room key? Really? 1971?
- Fitness center without fruit, old cardio equipment and rusty dumbells? Come on Fairmnont! Really?
- Business center consisting on an old 486 Windows PC with no printer, no scanner, no anything other than slooow Inernet, really?

All in all, the Pierre Marques is a very large property that got stuck in the 70s and its owners have simply not found the financial justification to bring it to the 2013 standards of a luxury beach resort, which it is clearly not anymore.

At most, this property is a 3 or 4 star hotel inside a gated resort from the 70s. Be prepared to pay premium. If you want luxury, look somewhere else (like the Banyan Tree, for example) or if you are into 3 - 4 stars and a budget, go for the Mayan Palace or others.

I thought long and hard about this review as a Fairmont aficionado and long time Diamond member, but believe me, this is truth and nothing else.



Stayed: August 2013, travelled with friends
5  Thank Ultraplur
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 July 2013

I would definitely recommend the Pierre Marques over the Princess. The atmosphere is more relaxed and the staff are very accommodating and friendly. The resort itself has a unique charm and kept very clean; even after a storm had run through.
The guest services staff were very helpful and arranged some flowers to be delivered in under 1 hour! I have never seen that before. Thank you so much!

Room Tip: Ask for a Junior Suite with an Ocean View. Well worth it! There is also a 3rd pool towards the East end of the resort with a rock waterfall that is rarely visited by guests. It is like having your own private pool the majority of the time.
  • Stayed: July 2013, travelled as a couple
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3  Thank jokerpoker_1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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