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“Exceptional view, friendly staff, nice rooms and beautiful grounds”

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Park Royal Acapulco
Ranked #13 of 167 Hotels in Acapulco
BARLING
Level 4 Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“Exceptional view, friendly staff, nice rooms and beautiful grounds”
Reviewed 10 March 2009

My family and I just returned form the Park Royal Acapulco. We had a wonderful time. Park Royal Acapulco is located in the hills of Las Brisas. The hotel is located in a secure area of Las Brisas and has a magnificient view of Acapulco Bay.
The staff was exceptional. The entire staff was friendly and went out of there way to assist us in any possible way. Many of the staff did speak English and we had no problem communicating.
The rooms were comfortable. We had hot water, saw no mold and our air conditioner worked fine. We spent very little time in the room as we spent most of our time at the beach and pool.
The beach and pool area were perfect. Nice private area with access only to hotel guest. We had access to kayaks and rented jet skies and went across the bay to parasail.
The spa was excellent. We truly enjoyed our massages.
The food was excellent. As mentioned this is Mexico and the food was local Mexican cusine. Lot's of great options. No steak and potato's. Lot's of fresh fruits, seafood and local Mexican fair. The Italian restaurant was excellent. We plan to return to the Park Royal Acapulco!

  • Stayed March 2009, travelled with family
    • Value
    • Location
    • Rooms
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Helpful?
Thank hmendozaftsm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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766 reviews from our community

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Rating summary
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  • Sleep Quality
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  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (30)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Spanish first
  • Any
English first
Calgary
Level 2 Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 29 January 2009

My husband and I spent a weekend here to get away and relax on the beach, with some hot sun. We had a wonderful view, the food was good, but nothing fantastic, the room was good, nothing amiss, and we found it very clean - the whole Hotel. The Spa was fantastic; cheap massages and wonderful steam room; a must visit. We had 2 massages (1hr) for 80 dollars canadian which included the use of the sauna and steam room and towels etc. Some of the staff seemed not to be too sure of their purpose, but others were bend over backwards friendly.

  • Liked — the view
  • Disliked — the food
  • Stayed January 2009, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank rockychocolate
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CA
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 10 January 2009

Terrible hotel, terrible food; not good beach.
Mold in the rooms; air conditioning doesn't work properly, very noisy 24/7 because of poor conditioning design.

Stayed December 2008, travelled with family
Helpful?
2 Thank TravelFamilyof4CA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Acapulco hotels

Knoxville, TN
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 7 January 2009

My boyfriend & I decided to come to Acapulco as our last trip before we had our baby. Everyone treated us with respect & really made us feel welcome. The views out our window were breath taking. The italian restaraunt was delicioso. I loved the bars inside the pool, even though I could not partake. All the pool games were so much fun too, I've never had so much fun playing beach volleyball, going on the banana, & going on jet ski rides. We will definately return to Park Royal very soon because it is such an inviting environment!!!! Thank you to the whole staff for making us feel like family.

  • Liked — The hospitality
  • Disliked — The hills ;)
  • Stayed October 2007, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
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    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank TheHappyCouple4ever
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dublin, Ohio
Level 6 Contributor
119 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
Reviewed 1 January 2009

We stayed at the Park Royal December 28-31, 2008. It was a total last minute decision (we booked the room on the 27th) and decided that during this very high season the Park Royal at about $500 a night all inclusive was the best deal (other hotels in the area were running $350 a night without any meals or drink) for 5 adults and 2 kids.

The location is good. It is just outside of the main drag but easy enough to get there.

The layout of this hotel is really convulted. In my opinion they can do a much better job with sinage to get you from here to there, the hallways and especially stairways can be much better lit even in daytime they are very dim. The elevators do not service every floor and you often have to walk quite a way to get to the next elevator that will (hopefully) get you to where you are going. Additionally some areas are not accessible by stairways so you are forced to wait for the elevators.

We stayed in room 1514 in Margarita building and the room was akward. The bathroom was tiny, there was only about 2 feet of the tub you could access the rest was behind a wall. There was also only about a foot clearance between the bed and desk making access to the suitcase stand difficult. The beds were very small doubles. Also the hairdryer didn't work. My family stayed in 1514 and that had goofy pillars which truncated the room from the balcony access.

I asked several times for a lock for the safe and they didn't have any. None of the staff seemed to have great English although I speak Spanish so it wasn't a huge problem for me.

Note there is no ATM on property (although the desk does change money), no refrigerators or room service.

There were some pleasant surprises: A nice relatively private (no vendors) beach which was big for the area and flat. The food was of above average quality however there was not a lot of variety. There are only 3 restaurants- one buffet for breakfast and dinner, one a la carte for dinner only, and one al la carte/buffet for lunch only. If you are there for more than a few days I imagine it will get very old. It is also leans toward Mexican cuisine. There is not a lot of typical kid food either. For example the only kid option at the fish place is nuggets. There are one or 2 options at dinner. The grill has pizza, burgers and hotdogs. The liquor is of above average quality for all inclusives (Wyporova vodka, appelton estates rum). We gave the bartender a $10 peso tip every other order and had great drinks.

Some small things that could have improved the experience- more soft drink stations there is no drink station near the snack bar, you have to go to the pool bar on the other side of the pool! The few soft drink stations that they do have feature only juice no soda you have to stand in line at the bar for that. More lighting and a decent map of the place.

For a last minute getway it was a good value and decent place. It is not at the top of my list or the bottom. I would not stay for more than 4 or 5 days and definitely plan on leaving the property for a few meals.

  • Liked — Beach!
  • Disliked — The convulted layout and inaccesibilty
  • Stayed December 2008, travelled with family
    • Value
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    • Check-in / front desk
    • Rooms
    • Cleanliness
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Helpful?
1 Thank mexicocity
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Courtenay, Canada
Level 3 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 26 December 2008

My fiance and I stayed at this all inclusive several months ago in the fall. I really did not want to go to Acapulco as I had heard about all the dangers in the media. My fiance had always dreamt of going to see the cliff divers, so off we go.

We flew on the red eye from Vancouver and got to Acapulco @ ten in the morning. The hotel had our room ready for us right away & Pedro booked us to see the cliff divers the next day. We also told him we were uninterested in the timeshare and not once were we bothered by ANYONE!!

Our room was nice & always kept very clean & plenty of towels by the maid. Yes, the bed was from the Flinstones, but yet have I found a bed that wasn't rock hard in Mexico. The air conditioning was super quiet and there was always enough hot water.

We spent 9 wonderful days at the Park Royal. We enjoyed the food. The buffet in morning had fresh fruit & a wonderful omelette station. At lunch we ate at El pescador where they had such fresh fish on the menu....as well as a buffet & grill station where the chef would cook anything to your order. Then at night we made reservations at the Italian restaurant . The waiters there were impeccable with their service. Very classy. If we wanted we could eat outside with a breathtaking view, however , it was a little too humid for me in October. Regarding the pool grill or snack bar...yeah, it lacked luster but why even bother with junk food?

We really got to use our spanish skills & the staff were most helpful and happy to hear our attempts at their beautiful language. Park Royal was so clean...I couldn't get over how exceptional everything was!!

We went out and about in Acapulco...sometimes during the day and a couple times late into the evening...I never felt threatened or scared....ever. The city of Acapulco is friendly and the atmosphere was so festive even in sleepy October...I also found the shopping of alot of things very inexpensive...

The ocean was clean & warm. The pool was also very warm...October is a lovely time to visit Acapulco.

Stayed October 2008, travelled as a couple
Helpful?
3 Thank JUNIOR M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mcallen, TX
1 review
Reviewed 25 December 2008

We went the week of Nov. 24 - Dec. 1 the stay was alright.
The staff needs to be friendlier!!! We all spoke spanish, but they are not as nice as in other hotels in Mexico. The food was good and had a lot of choices. The snack bar was horrible!!!!!!! The way you get to the pool took along time, the train (trolly) that transported you there one was broken, got fixed and then got some people stuck for half and hour. The rooms are clean and the cleaning staff is very nice. Overall it was a good trip.

  • Liked — rooms were clean
  • Disliked — staff was not nice and outgoing!!!
  • Stayed November 2008, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank loveleavingthekids
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Park Royal Acapulco

Property: Park Royal Acapulco
Address: Calle Costera Guitarron No. 110 | Fracc. Playa Guitarron, Acapulco 39880, Mexico
Region: Mexico > Pacific Coast > Guerrero > Acapulco
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Swimming Pool Wheelchair access
Hotel Style:
#3 Top resorts Hotel in Acapulco
#8 On the Beach Hotel in Acapulco
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Park Royal Acapulco 3.5*
Number of rooms: 207
Official Description (provided by the hotel):
Dare to experience the ultimate All-Inclusive vacations in the most classic tourist destination of Mexico and one of the most famous around the world. Park Royal Acapulco, nestled in the exclusive area of Playa del Secreto, is the best among All-Inclusive resorts in Acapulco, Mexico, with amazing location only 10 minutes away from the most vibrant nightlife and the best shopping centers of the destination. ... more   less 
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Also Known As:
Park Royal Acapulco Hotel Acapulco
Park Royal Hotel Acapulco
Park Royal Resort Acapulco

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