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“Does not meet the 5* rating of the Quinta Real Group”

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Quinta Real Acapulco
Ranked #32 of 169 Hotels in Acapulco
Reviewed 14 August 2009

Great staff, good location away from the main bay and whilst the rooms are tired/dated they are in the process of being renovated. Directly on a quiet section of the beach at one end of the bay, good pools and very impressive grounds/common areas. The biggest letdown was the food offering and especially the breakfast which was way below what would be expected/offered in a 3* hotel. There was little variety and the fruit on offer was covered in flies and unappealing. The room service was also poor and the restaurant evening meals were also not of the standard expected in this type/grade of hotel. We ate a couple of times in the restaurant in the evenings and we were the only clients despite the hotel being very busy. The beachside restaurant was much better but only operated at lunchtimes.

  • Stayed: July 2009, travelled with family
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1  Thank LondonBorris
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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28 - 34 of 125 reviews

Reviewed 18 November 2008

The hotel chain Quinta Real is a luxury hotels, so that is what you expect...

The lobby is amazing, the view so beautiful and the service very good, the problem started when they told us there was a construction going on (I called to ask for some last minute update about the hotel, services, etc and didn tell me), also a big group was in the hotel and of course they will use some areas (hate that!!!) ... our room was in the "construction section" of the hotel, we were soooooooo mad, because we selected the hotel based that is a small (80 rooms aprox ) hotel and away from the rest... they changed us to another room that was kind of old, that after 2hrs of (yes and no) we upgraded to a suite gobernador, first they offered to upgraded us, then they said it wasnt available, well long story short, we got the suite(we paid for it), biigggggg and very nice, you can´t hear the noise , however it is not an upscale hotel, the suite has a small pool and the water is ICE COLD and there is no way that you could get in, no jacuzzi

The bed was soooooo firm, the pillows were not fluffy at all, the towels saw better days, everything needs a MAJOR RENOVATION

they have nice Molton Brown soaps, shampoos, etc

to go to the pool area, you have to take a different elevator and you could end in another hotel!! or club, that is next to the hotel pool and it has a sign but you can miss it.

the pool is very small, but very nice, we were there for a week and was fine, service is great, food is good, drinks too...from the pool, looking toward the rooms, you can see that it needs some painting!!!!!!!!!!!!!!!!!!!!!!!

Lobby is the fifth floor, third floor you change to the pool elevator, spa is one floor down (no elevator)... I was having a massage and you could heard all the construction noise, they called to stop it (that is what they do for everybody) but they didnt for like 10-15 mins, soooo bad, the treatment was ok, but I couldn enjoy it

Last day, the elevator to go to the pool wasnt working, so somebody helped me with my baby´s stroller(three floors) ... toooo badddd

Every day, we got some treats at our room, I dont know if that is normal, or because we were in a suite or because I was complaining too much (phone also wasn´t working fine)

From the lobby to go to the rooms, you use stairs and then the elevator, however if you havea stroller(like us) or wheelchair, you take the bell boys ramp!!!! so you have to go inside the staff cquarters, luggage and stuff to go to your room... not nice

the restaurant food is good, very good

Ok, wasn´t the good experience we were looking for, however, I think is a good hotel, not luxury like St. Regis, Four seasons or like other Quinta Real hotels... we hope that the renovation will be good for them, If you go, please ask for renovation/big group conventios, that can make a big difference for your vacation, and not just here, ask that everytime you make a reservation in a hotel

  • Stayed: October 2008, travelled with family
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3  Thank Adriana H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 June 2008

Just got back from a peaceful getaway a the resort. Wonderful hotel for mature couples, newly weds and romancing lady friends. Armed guards, gated entrance and a wall separate you from the real Acapulco. The poverty stricken people of Acapulco really pull on your heart stings. I felt some guilt at being able to enjoy something in their own city they could not. The staff are warm, friendly and ready to serve you like royalty. Many speak English, so communication should not be a problem if you don't speak Spanish. We did learn a little Spanish before we arrived and the staff was egar to help us learn more. That was fun! The rooms are large and clean. The bed was somewhat firm but OK. Views from the room was breathtaking. Lounging by the pool drinking Margaritas, listening to music and meeting some of the other guests was very enjoyable. Walking on the beach was an interesting experience. As you walk about a quarter of a mile down the beach you come upon the vendors and some of the people of the area enjoying the beach. We enjoyed it. This is a hotel for getting away from it all. If you are looking for action then stay in a hotel on Acapulco Bay in the city where you have more freedom of movement outside the hotel.

  • Stayed: June 2008, travelled as a couple
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1  Thank Amigo-Cincinnati
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 May 2008

We came to Acapulco for the sole purpose of catching a plane back home. Quinta Real suited our purposes - tight security, private beach, large rooms. We saved big money by booking with the property by phone.

Sadly, because we drove into Acapulco from back side of the city (having driven from San Agustinillo to Acapulco), we also saw 'behind the curtain' of tourism here, the real Acapulco, and we were a bit traumatized by the grinding poverty just below the famed hills. Not a pretty place at all. Given the stark vision of the social inequities that fuel Acapulco, we had mixed feelings about staying behind the well-guarded gates of palatial Quinta Real. Relieved to feel protected after seeing the scary side of Acapulco, but guilty that we were inside when so many were not. Yes, the smoke on the horizon is from burning trash within the city.

Ironically, you will feel like royalty at Quinta Real, in more ways than one, in rooms that are large and marbled. Every room an ocean view (though the cracked stucco and rusted metal on our veranda made us reticent to step out on it). The staff is gracious, even solicitous - just don't ask them to tell you about the living standards for locals, like I did, because they will tell you, and you may not want to know. The morning buffet is a delight. The multi-leveled architecture meanders down several levels to the beach: from glorious, sweeping views at check-in, along winding garden-scaped stairways until suddenly emerging water level into a series of private sunning/pool areas: from a private bar and pool complete with lounging beds, to a second bar area containing a cooling pool and deck lounging, and finally down to the beach where tented areas give way to gentle waves and private beach. Note: get down early to the pool to mark your chair with a book or towel, as spots fill quickly.

We spent our time on the uncrowded beach (Jan 1st - 3rd '08), boogie boarding on waves not quite large enough, and resting under white tents in the sand - delightful. No beach vendors to bother us. If you don't mind that men with rifles stand guard to keep people on the public beach from encroaching onto the private Quinta Beach, and if you can ignore that small altercations between locals and armed guards arise sporadically, then yes, aside from such incongruities...I confess, shamefully, that I enjoyed my stay. But I do feel guilty about it. Guilty like a queen who is able to block out those details after being served a cooling tamarindo marguerita or two.

  • Stayed: January 2008, travelled as a couple
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1  Thank travedestiny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 March 2008

Quinta Real is a very nice hotel. It has the "Gran Turismo" label which means is above 5 stars, but it is really a high end 5 star. Its fair price should be around 150 USD per night, instead of the 300-350 they ask.
The service is really good. From a welcome with a warm hand towel, to the front desk and the pool, everything is great. They really try hard. We stayed during a 100% ocuppancy week and they still were able to give a great service.
The hotel physical infrastructure need improvement. For example: elevators are old and slow; towels and linens are old and of medium quality. For a "Gran Turismo" hotel those need to be of better quality. The beds are not very comfortable. One expects beds as good as in your own house. The air condition is not very cold. The fan was noisy. The tv's are old and not many channels are available (around15). The TV should be flat TV's in a Grand Turismo hotel. In the pool, the umbrella we had was broken. The service was great and the guy at the poll came 4 times to fix the umbrella, but you don't expect broken umbrellas in a 350 USD hotel.
So all in all the experience was good. For a 150USD hotel I would be very happy, but for a 350 it is not worth.

  • Stayed: March 2008, travelled as a couple
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Thank noamkk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 December 2007

We just back from a 4 day "got to get out of town" mad rush for the airport vacation. This hotel was beyond beautiful- it was warm, but not too warm- we were greeted with moist towels on a silver tray upon check-in with a friendly drink offer.

We stayed in the Gouvernors Suite that was beautiful but bed was awful- however, the night manager quickly had us changed into another room the next day and that room I could have lived in forever. The gouvernors suites have private pools in them and they are worth every penny that you pay- there are not many places that you can say that you are 4 stories up overlooking the ocean sitting in a private pool drinking champagne and watching a sunset- The 2nd night my husband and I got the most restful night sleep- it was pure bliss to wake up and look out at the floor to ceiling window overlooking an ocean- and did I mention- no screaming kids. The only ones that we saw were the local upper class children that were so polite that I thought we should send all of the spoiled kids down there for training.

The pool area was great- music had worldwide flare from all over with a good vibe and service was friendly and speedy. For the first time in my life, my husband and I both fell completely asleep in public....it was so relaxing that we both finished a book each. We went into town and was directed by our personal driver (that the hotel aranged)- they took us to a local beverage store where I found more Champagne and vintage Napa Valley wine than we see in the states- impressive and shocking! We stocked up and paid a small corkage fee the entire trip to the hotel- make sure that you eat at the hotel- room service was lightening fast at odd hours which was great- We would go back for the peace and quiet which was a beautiful change to CA life.

  • Stayed: December 2007, travelled as a couple
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1  Thank silverqueen1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 June 2007

A great little gem tucked away in a corner of Acapulco...away from the confusion of the main strip..secure and exclusive...
Great food..staff a little slow but this is Mexico with a differnet attitude.
Great amenities from Hermes...Pool is super elegant..elevator a little slow but remeber your on holidays....FANTASTIC music in the areas.
All in all a great hideaway...worth every penny!!

  • Stayed: June 2007, travelled as a couple
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2  Thank traveller109NewYork
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Quinta Real Acapulco

Address: Paseo de la Quinta 6 | Fracc. Real Diamante, Acapulco 39907, Mexico
Phone Number:
Region: Mexico > Pacific Coast > Guerrero > Acapulco
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#9 Luxury Hotel in Acapulco
#10 Spa Hotel in Acapulco
#19 On the Beach Hotel in Acapulco
Price Range: £136 - £252 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Quinta Real Acapulco 4.5*
Number of rooms: 61
Official Description (provided by the hotel):
Located in the prestigious Punta Diamante beach area; breathtaking views of the ocean and near the International Convention Ctr. Accommodations: Master Suites Grand Class Suites Governor Suites Presidential Suite *Quinta Real Acapulco offers luxury accommodations. Each guestroom features baths with marble floors, satellite televisions, and great views. Restaurants & Bars: The gourmet restaurant serves elegant Mexican and international cuisine The Beach Club Restaurant serves ceviche and other grilled and seafood items The lobby bar offers evening cocktails and live music ... more   less 
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Also Known As:
Quinta Real Acapulco Hotel Acapulco
Quinta Real Hotel Acapulco
Acapulco Quinta Real Hotel

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