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“Amazing Views, Great Service, Nice Rooms, Very Friendly Staff”

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Gran Plaza Hotel Acapulco
Ranked #11 of 178 Hotels in Acapulco
Boston, Massachusetts
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Amazing Views, Great Service, Nice Rooms, Very Friendly Staff”
Reviewed 19 November 2013

The staff here is what makes the difference here at the Crowne Plaza. From the bell men to the front desk staff to management, their goal is to make you happy.
The rooms are clean and have amazing views of Acapulco Bay. We stayed with the all inclusive package and were pleasantly surprised by the food and the drinks! There is a great "adults only" section that is set up like a VIP area with its own bar and waitstaff. The open air lobby and the shape of the building are super impressive. I would definitely return.

Room Tip: Sign up for the IGH loyalty program before you go, some nice surprises.
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  • Stayed March 2013, travelled with friends
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Helpful?
1 Thank EastCoastJedi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Crowne Plaza A, at Gran Plaza Hotel Acapulco, responded to this review, 4 December 2013
We appreciate your comments. As a Crowne Plaza Acapulco Hotel, we do every effort to ensure that our guests receive the best service and attention of our staff.
We will be happy to host you again in the next future. Elvia Zavala/Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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933 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (82)
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English first
Santa Ana, California
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 17 October 2013

I traveled with my mom and cousin in the summer of2013.
We were welcomed by the friendly staff as soon as we got off the cab.
Although there has been crime in surrounding areas of Acapulco, I felt very safe in that area.
I paid about $92 dollars a night for three nights.
We stayed in the 27 floor of the hotel and we got a great view. Actually, from any room that you stay in you will have a good view of the ocean because of the structure of the hotel.

Def. recommend it.
affordable, clean, friendly staff, great view and safe area.

about $92/night with tax included (through Kayak)

Room Tip: all rooms have ocean view b/c of the structure of the hotel. the higher the better :)
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  • Stayed August 2013, travelled with family
    • Value
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Helpful?
2 Thank Roxanna C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Crowne Plaza A, E-commerce at Gran Plaza Hotel Acapulco, responded to this review, 18 October 2013
We appreciate your comments and are happy to learn that you enjoyed Acapulco and the Hotel. It will be a pleasure to be of your service again in a near future. Cordially,
Elvia Zavala/Managing Director.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Houghton Lake
Level Contributor
65 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 11 October 2013

We stayed in one of their suites, what a beautiful view....glass all over (except innder wall and bathroom). Open layout of bnedroom and living room is situated perfectly with it's own balcony. Bedroom balcony wraps around, again beautiful views. Location is perferct, right in the middle of the bay.

Room Tip: front suite
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  • Stayed November 2012, travelled as a couple
    • Value
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Helpful?
2 Thank acafool
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Crowne Plaza A, E-commerce at Gran Plaza Hotel Acapulco, responded to this review, 12 October 2013
We appreciate your comments and are happy to learn that you enjoyed Acapulco and the Hotel. It will be a pleasure to be of your service again in a near future. Cordially,
Elvia Zavala/Managing Director.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lincoln City, Oregon
Level Contributor
21 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 9 October 2013

I stayed a few summer back and fell in love this is a beautiful place, very well kept clean grounds, clean rooms. The only complaint was i left some candy out and had come back to a trail of ant coming from my balcony.....once i learned of this i knew not to leave anything sweet out. My trip was on there off season so it was still really humid but the sun did not make it unbearable to be outside it was nice. We stayed for 3 nights we ate at there buffet down stairs was really good. the pools where very well kept and since there was about 10 of us children included they had a small pool for kids was really nice. The ocean on the other had was very ruff and impossible to get in too from the shoreline it was so strong. we did go down to a beach down the road and it was so much nicer to get in and enjoy the ocean. We did go on a boat ride of around the ocean and had a guide tell us about the historical surroundings very enjoyable. What i find the most great about the hotel is they have a private section on the beach roped-off from the people always trying to sell you something helps keep them away......they make it hard to sit and enjoy the beach. One night they had a band playing music down stairs it was a nice touch. They have a huge plaza in front of the hotel makes for a beautiful entree. I will be back..

  • Stayed June 2013, travelled with family
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Helpful?
Thank 0Dont_worry0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Crowne Plaza A, E-commerce at Gran Plaza Hotel Acapulco, responded to this review, 11 October 2013
We appreciate your comments. As a Crowne Plaza Acapulco Hotel, we do every effort to ensure that our guests receive the best service and attention of our staff.
We will be happy to host you again in the next future. Elvia Zavala/Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sittingbourne, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 11 September 2013

My husband and I got married 2007 and had are honeymoon at the Crown Plaza We fell in love with Acapulco and couldnt fault the hotel. The hotel sat right on the beach it had a lovely family pool .We hope to go back at some time

  • Stayed October 2012, travelled as a couple
    • Value
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Helpful?
2 Thank elviey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Crowne Plaza A, at Gran Plaza Hotel Acapulco, responded to this review, 26 September 2013
We appreciate your comments and are happy to learn that you enjoyed Acapulco and the Hotel. It will be a pleasure to be of your service again in a near future. Cordially,
Elvia Zavala/Managing Director.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Southampton, United Kingdom
Level Contributor
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 3 September 2013

Very nice hotel with a great view & lots of attractions, but can be quite busy! Loved the pool on 1st floor - took some amazing pictures there. Very friendly staff. The beach outside gets quite busy too. All in all very pleasurable experience, would definitely recommend!

  • Stayed July 2013, travelled as a couple
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Helpful?
2 Thank Kasiulcia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Crowne Plaza A, E-commerce at Gran Plaza Hotel Acapulco, responded to this review, 9 September 2013
We appreciate your comments and are happy to learn that you enjoyed Acapulco and the Hotel. It will be a pleasure to be of your service again in a near future. Cordially,
Elvia Zavala/Managing Director.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pune, India
Level Contributor
19 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 1 September 2013

That Hotel is a real 4 Star Standard and we did liked our 2 Nights there pretty much. Top friendly Service at the Reception and at the Breakfast Service. The employess did speak good english and was very customerfriendly. Interiour was nice decorated and we felt very cosy there. We can recommend this Crown Plaza Hotel.

  • Stayed August 2013, travelled as a couple
    • Value
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    • Cleanliness
    • Service
Helpful?
2 Thank seabluetraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Crowne Plaza A, E-commerce at Gran Plaza Hotel Acapulco, responded to this review, 9 September 2013
We appreciate your comments and are happy to learn that you enjoyed Acapulco and the Hotel. It will be a pleasure to be of your service again in a near future. Cordially,
Elvia Zavala/Managing Director.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Gran Plaza Hotel Acapulco

Property: Gran Plaza Hotel Acapulco
Address: Av. Costera Miguel Aleman No. 1803 | Fracc. Magallanes, Acapulco 39670, Mexico (Formerly Crowne Plaza Acapulco)
Region: Mexico > Pacific Coast > Guerrero > Acapulco
Amenities:
Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#6 On the Beach Hotel in Acapulco
#10 Family Hotel in Acapulco
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Gran Plaza Hotel Acapulco 3.5*
Number of rooms: 506
Official Description (provided by the hotel):
The Gran Plaza Hotel Acapulco is an impressive Hotel with a unique pyramidal architecture, facing the Ocean in the Heart of Acapulco Golden Zone, at 35 minutes from International Airport and 5 minutes from downtown Welcome to the most famous beach of the world ... more   less 
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Also Known As:
Crowne Plaza Acapulco Hotel Acapulco
Acapulco Crowne Plaza
Crown Plaza Acapulco

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